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“Better Than I Expected” 4 of 5 stars
Review of Polynesian Isles Resort

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Polynesian Isles Resort
3.0 of 5 Resort   |   3045 Polynesian Isles Boulevard, Kissimmee, FL 34746   |  
Hotel amenities
Ranked #4 of 160 Hotels in Kissimmee
Certificate of Excellence
Nassau, New Providence Island
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Better Than I Expected”
4 of 5 stars Reviewed April 11, 2013

When we arrived, we were greeted by Mr. Jackson, the security officer who was very helpful for the duration of our trip. We went to check in and the staff was friendly & efficient as well. They made us feel like family.

At first we were a bit worried about what the rooms would like since we ended up booking through booking.com and got a heck of a deal...

The moment had come for us to venture to our room...while we unlocked the door, we both seemed to have held our breath but we quickly let out a sigh of relief when we saw how totally awesome our two bedroom "apartment" was. It was better than we had both expected. There was a fully equipped kitchen, two bedrooms, two baths and a balcony. The king size bed was so comfortable that most times we overslept.

We also got a chance to explore the grounds and relax in the hot tubs and pools.

You're probably wondering why I only gave it 4 stars. Well, we were "tricked" into attending a timeshare meeting that lasted for hours even though we said no about forty times. That was the only downside to it. Other than that everything was great.

I'd recommend Polynesian Isles Resort in Kissimmee, Florida to anyone that wants a bit of space or is traveling with family.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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526 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bridgewater, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2013

This hotel has to be experienced to be believed! Incredibly chic, clean and totally awesome! The management here haven't missed a thing! Beautiful pool, close to restaurants and attractions but such a nice place to stay that we had a hard time going out! Just like home!

Room Tip: Corner suite in building 13 was close to pool and very quiet.
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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south florida
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 7 cities Reviews in 7 cities
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed April 8, 2013

As I have mentioned in previous reviews, I frequent Orlando. Once a month is the minimum I visit, so I am very familiar with most amenities around town, as I have stayed in hotels, resorts and timeshares. This review is the hardest for me to write for a couple reasons:
The management staff, as well as most of the security staff is beyond sweet.
The place is beautiful and very updated.
I will try to make this review as informative - it will be honest and broken in to sections:

The good:
This is a gated community, which is nice- as it is 24/7 security, not possible for people to just follow someone else in.
From what I can tell, there is a lot to do on site, pools, tennis courts etc.
There is a full size apartment in the 2 bedroom we stayed at. It was tastefully furnished, had a full dining room, kitchen items to cook dinner and a full fridge.
The beds are quite cozy, and had true to size beds, unlike hotels which usually call their full beds, a queen.
The layout, with one bedroom on one side, and the other holding the 2nd bedroom is nice. It offers privacy.
The lobby is beautiful, from what I saw and has bathrooms inside of it- as well as pamphlets and brochures for local items. (this is not a complaint, but be aware the welcome packet IS trying to sell you a timeshare- just FYI- most know it is advance, but in the interest of a "review" it is nice to say again)
The place was CLEAN. As far as community rooms where many people stay, this may have been one of the best. Aside from a couple tears or stains- which is COMMON- it was nice.

The bad- (I will tell this is story line, as it will be easier to understand)
On Friday, the day that we were arriving, I called early to confirm a crib for our room. At that time I was informed by Becca that my reservation did not exist. Since It was just the day before I placed the reservation, I told her I would call around noon. I did this and was told at that time, by becca, that it had not shown up still. She sent information to the reservation desk, and she had tried contacting her manager, and said someone would call me soon. I called bit later, It was still not available. a bit later, nothing. Finally upon calling around 3:30pm, I was told by Andrea, my reservation showed up. I spend most of the day following up on this. I confirmed at that time that I would have a crib and also confirmed that my room had a king and queen room - She stated it had only king and twin, and I asked her to change that. She told me she would have it changed and call back. I told her I would be arriving late as well, and she stated it was not a problem. - I called around 730 since i never received that call and security told me it was not an issue- I asked if my crib was confirmed and they stated that if i requested it earlier, it would be no issue. I then called when we ran in to traffic at 9:30, to confirm we would not be there until Midnight. i again spoke to security, who confirmed it would be okay. I spoke to over 4 people that night, each was sweet- as it turned out, none were very informative though, as I kept having to call to get the information.
*We arrive and are greeted by one security guard, tell him we are checking in, and another comes to do the check it. It was raining, so they advised me to come inside the security booth and sign the paperwork. I wanted to confirm two things before check in. 1. the crib and 2. the bedding being one king and one queen. He told me he could not confirm it, as he did not have that information, but pointed to the reservation having only two adults and no children. When in fact I booked for 3 adults, one child, with crib. I suggested someone walk to the room with me, as I did not want to take the child out for no reason at all in the rain, if there was no crib. He did ask me what plan b was if they had no cribs, which angered me to no end. I told him there was no plan b, as i paid for a hotel to sleep in with my family and that should include a child. He called another guard over, and this guard went above and beyond in helping us. He came to the room, searched it with me, and when we found no crib, he immediately went searching in the rain. When he didn't return within 30 or so minutes, we had to wake up our son and bring him inside the room. About 45 minutes after that we received a call that they did have a crib frame, but no mattress and asked if we could accept a pack and play. Being after 1:30am, we accepted. Anyone who has a 2 year knows that if they have been asleep since 8:30pm, woken at around 1:00, they will be fully charged and really cranky- so needless to say, no one in my room got any sleep Friday night, and Im pretty sure there were others around us, woken by this. I apologize to them.
Saturday morning I received a call reminding me that since I checked in with security I needed to give my credit authorization- I told them I had requested a manager to call me back because of the pack and play issue- she stated she was the manager, and asked that I discuss it with her when I came down to do the authorization. When I came down to the office I was met with one of the sweetest women I have ever dealt with. Dee Dee was more then gracious in admitting that the crib issue should not have happened, apologized and offered to have a real crib brought from a sister company. Since we were going to the parks all day and would be back later and checking out early Sunday, I told her please do not go to the trouble, everything will be just fine. She could not stop apologizing, and my general idea on that is, "things happen" - when you spend about 50 nights a year in a hotel with a 2 year old, you learn these things happen. The only downfall I felt was that they did not have 24/7 management on site, and so the security guards had very little guidance to make a situation right for me at the time. I accepted her peace offering- a bottle of wine and chocolate, and thanked her again.
We spend all day and most of the evening out of the room and at the parks. Upon returning, it was cool outside and we spent most of the evening on the patio when the baby went to sleep. At around midnight, we called the security office because we realized that we had the temp set at 73, but the room was 87 degrees. We had tried to reset it a couple times before calling, and when TWO of them showed up, they looked at the screen, pressed the fan button and told us we had the fan on and that was the problem. Had they checked the vents or bothered to listed, they would have heard the sound of the unit trying to start, then stop suddenly, as well as not feel anything from the vents. They stated it would cool off soon and to give it some time. I gave it another 20-30 minutes before I called and told them it had gone UP not down, and we were now teetering at around 89 degrees INSIDE the building. I told him it was unacceptable and that we could not deal with the heat. the windows in the front room had no screens, so opening them was not an option in the interest of security. I tried hard not to be upset with the security guard, as he was not doing anything wrong, he was just simply not doing anything. I told him there had to be something they could do, bring me stand up fans, switch rooms etc. When he replied there was nothing, I asked if he was telling me my only option would be to go purchase a fan at a store, to which he said yes and offered to tell me where the closest Walmart was.

I feel that this was a case of "things happen" being compounded by not being armed with "alternatives" - I spoke wtih Dee Dee Again the next morning, and was sad to learn that not only did the security guards have the option to put me in a new room and did not mention it, but they also could have called Dee Dee herself to figure the situation out. There was no reason for TWO bad nights sleep, as it was a waste of over $215.00, and sadly enough, every issue could have been diverted or avoided all together, with some communication.

With such a beautiful property, and wonderful manager, I would like to rate this higher then I did. I would have given it 4-5 stars, even with the issues, if they had been easily taken care of. Dee Dee did state she would happily beat the priceline rate we paid in the future if we would like to stay with them. While we travel with family often, and have a need for 2 bedrooms, I am not sure we would stay again - as we usually arrive late in the evening, always need a crib and basically follow that pattern. This place just may not be a good fit for our family, but here is a couple tips if you do think it might be right for you:
Bring extra coffee- they are generous and give you 8 cups worth of coffee, but anyone who has used a coffee pot knows that the measurements for 8 cups is off, and its really about 5 mugs of coffee!
DO NOT SHOW UP LATE! if you have an specifics you may need for the room- or want to avoid issues, show up before the office closes. I know that check in starts at 4PM, and check out must be done at 10am or earlier, so i advise if you need anything taken care of, you deal with it away from those times, as they will be less busy.

This review was hard for me to write, as I had no problems with management, however, the issues are valid and in the interest of an honest review, needed to be told.
I would still recommend this place to someone, but would advise the issues stated.

If i stay again in the future; i will revise this review

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 7, 2013

We stayed the week of Spring Break and the resort was full. It was very quiet and peaceful. Everyone was polite and friendly from the security to the office staff. The condo was very spacious and updated in every way. It had only quality appliances. We had a two bedroom condo. We had double balconies with inside and outside access. The master bedroom had a king bed and was very spacious. The bathroom had a double vanity, a shower and a full size jacuzzi tub. We also had a washer and drier in our unit which was handy after visiting the parks. There were several pools and hot tubs, but we did not visit those areas. The resort was located very close to Sea Worl and Disney and also close enough to Universal Studios. We will definitely stay here again!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mount Sterling, Ohio, United States
1 review
5 of 5 stars Reviewed April 3, 2013

My family has stayed at Polynesian Isle twice now for Spring Break. It is such a beautiful resort and offers so much for the whole family ( swimming, several hot tubs, tennis, playground, basketball court, game room, movie night and kids activities). We only have a few minutes drive to Disney and many other attractions. The condo is very clean and well kept. We will stay at this resort anytime we want to visit this area.

Room Tip: I suggest asking for a room close to the pool if you plan on swimming. However, every condo seems t...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alexandria, Virginia
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed April 2, 2013

We exchanged our week to stay at Polynesian Isles Resort. Our unit was a 2br with a full kitchen. The condo was very clean and spacious. We were suprised that our unit did not have a washer/dryer inside the condo. There was a community washer and dryer in the building but that didnt really work for our schedule of endless Disney park hopping.

The check in process at the resort was probably the easist and most pain free experience that I have ever had at a timeshare resort. I was pleasantly surprised that there was not a mention of coming to a presentation at check in. There may have been an attempt to reach us in the condo by phone; however, we never answer the phone. I also had a Fedex packaged delivered to the front office during our stay. The clerk called me as promised and advised me that my package was available for pickup. Again I was impressed.

The exteriors of the buildings look a bit older and the pools are small for a Florida resort. However the grounds are well maintained and seem to offer something for everyone. The resort location is a few blocks off of Rt192 in Kissimmee. So getting to Disney was pretty easy; although, traffic in the evening and weekends was congested. There are places to eat and stores very close to the resort on Rt192.

I am rating this as average due to the fact that we have stayed at other timeshare resorts in the Orlando area that were more luxurious and modern. Otherwise there is absolutely nothing wrong with the resort. We used the resort has a place to sleep and did not spend a lot of time on the property otherwise. If you are looking for a place just to hang out by the pool or stay on property the whole week there are better places suited for that type of vacation.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
5 of 5 stars Reviewed March 27, 2013

We stayed here for spring break with the family to visit the theme parks. The proximity to theme parks is really convenient. Disney being closer than Universal. You should know in advance that these are condos that you rent out. Don't expect conveniences of a hotel at all. It's pretty much renting out an apartment. It's up to you to gather trash and towels at the end of your stay. Pool had lots of leaves (very windy day) in it but very good overall. It is a gated community with security check point as you come in which is nice. The "concierge" will try to get you to go to a time share presentation but it's optional. Rooms were very spacious! You can easily fit a family of six. We will be opting for convenience of a hotel next time though since we really didn't use the kitchen.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Polynesian Isles Resort

Address: 3045 Polynesian Isles Boulevard, Kissimmee, FL 34746
Location: United States > Florida > Central Florida > Kissimmee
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Kissimmee
#2 Romantic Hotel in Kissimmee
#8 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Polynesian Isles Resort 3*
Number of rooms: 126
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Also Known As:
Diamond Polynesian Isles Kissimmee
Sunterra Polynesian Resort
Sunterra Resort Polynesian Isle
Polynesian Isles

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