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“Great value!” 5 of 5 stars
Review of Polynesian Isles Resort

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Polynesian Isles Resort
3.0 of 5 Resort   |   3045 Polynesian Isles Boulevard, Kissimmee, FL 34746   |  
Hotel amenities
Ranked #2 of 158 Hotels in Kissimmee
Chicago
1 review
“Great value!”
5 of 5 stars Reviewed March 27, 2013 via mobile

We stayed here for spring break with the family to visit the theme parks. The proximity to theme parks is really convenient. Disney being closer than Universal. You should know in advance that these are condos that you rent out. Don't expect conveniences of a hotel at all. It's pretty much renting out an apartment. It's up to you to gather trash and towels at the end of your stay. Pool had lots of leaves (very windy day) in it but very good overall. It is a gated community with security check point as you come in which is nice. The "concierge" will try to get you to go to a time share presentation but it's optional. Rooms were very spacious! You can easily fit a family of six. We will be opting for convenience of a hotel next time though since we really didn't use the kitchen.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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446 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Windsor, Canada
Top Contributor
97 reviews 97 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
176 helpful votes 176 helpful votes
5 of 5 stars Reviewed March 23, 2013

I spent a lot of time looking for our place to stay while in the Orlando area and there are so many options available. I am so glad I did my homework and found this resort because it made our vacation feel luxurious. The resort grounds are secure, beautiful and feature numerous amenities, the room was spacious, clean, and we felt like kings, the service was great, and the location is perfect. We opted to do the timeshare presentation and saved hundreds of dollars on attraction tickets. This resort is shockingly amazing for the price.

THE RESORT

The resort features a security guard at the gate and vehicles need a parking pass, reservation, or must be expected in order to pass. The grounds of the resort were beautiful with two pools, two lakes with fountains, a few hot tubs scattered among the gardens, a basketball court, a tennis court, a putting green, and a couple shuffle board courts. The pools were well maintained and very clean; the water was warm and perfect. Plenty of loungers with padded bedding as well as tables and chairs. There's ample parking that is convenient to all units. The lobby building is luxurious looking inside and features a concierge desk, leather furniture, an arcade room, a large television room with free to use computers, a pool table, and tables and chairs, as well as a small but adequately equipped fitness room. Free news papers were available in the lobby. The resort also has activities all week long - such as kids activities, crafts, pool parties, karaoke, spa treatments, etc (some are free, some have a small cost associated). The units are located in various buildings that are either two or three stories tall. The buildings are slightly different from each other but all are close to a pool.

The service was also exceptional here. Right from the front desk attendant, to the house keeping and grounds staff, and especially the friendly security staff at the front gate.

The location of the resort is one of its best features. It's a quiet area on a not busy street. You have immediate access to 535 and 192 which will both get you to the I4, you can also get to International Drive via the 535 - these are the major roads you will use to get around. I was surprised how quickly you get to Disney from the resort property - less than 7 minutes. Similarly, was the distance to the Premium Outlets. Sea World/Aquatica/Discovery Cove are only 15 minutes away and Universal and Islands of Adventure are only 25 minutes away. Oldtown is about 5 minutes away. The traffic is a little heavy on the 535 at times but it was never a problem to get around. There are PLENTY of restaurants within a 5 minute drive and there's the new Lake Buena Vista Outlets just off the intersection of Polynesian and the 535. I would say it was the perfect location.

THE ROOM

In regards to the room, firstly, I need to caution that our room was in building 13 which housed only four 2-bedroom units on two floors - the only building like this. We were in room 1322 which was on the second floor overlooking pool B and the lake. I believe this building was the only one that had both interior and exterior access. Basically the room was half of the second floor so we had balconies on both sides off both bedrooms and the living room area. I provide this caution because the other buildings looked different so the rooms may not be as nice as I describe.

When we entered the room we were blown away at the space.

Of our the two bedrooms, one housed a king sized bed and the other held two double beds. Both beds were very comfortable and offered pillows of varying hardness/softness. Both bedrooms had bathrooms; the master bathroom was gorgeous - large shower stall, double sink vanity, jacuzzi tub, and very spacious; the second bedroom had a bathroom that as accessible from the living room/kitchen area as well as the bedroom and it had a tub/shower, vanity, and large closet. There were plenty of bath towels and larger pool towels - we stayed for 10 days and only had to request more towels on our second last day. The hotel provides toilet paper, tissues, and other bath items for free... you just have to ask for more supplies from the front desk. A hairdryer was also available. Both bedrooms also had large closets, dressers, televisions, and a ceiling fan, and there was a free electronic safe in the master bedroom. All windows/doors in the bedrooms had blackout curtains.

The kitchen had literally everything you could possibly need, even paper towels! It's a small kitchen but the appliances were good quality and there's enough room in there. The fridge had an ice/water dispenser, there was a garbage disposal, even dish washing liquid and a dishwasher.

The living room area featured a very spacious area for watching television that had a sleeper bed couch and two arm chairs. None of the furniture was particularly comfortable. The television was a tube television (fat kind) and featured sometimes spotty reception of the less than 100 cable channels. There was also a DVD player. The eating area had a bar and a large table with adequate seating. There were perhaps a dozen light switches in this area so it may take some experimentation to figure out what controls what. This area also had a closet with laundry appliances and the heating/cooling system. The digital thermostat was also in this area just inside the kitchen (took some searching out).

Overall, the air temperature in the room was perfect to however you had it programmed. It would have been nice if the thermostat was programmable for the entire week so it would automatically adjust the temperature between day and night. They practically give those away these days and would save the resort some heating/cooling expenses as it's more energy efficient. The wifi was terrible though. I could occasionally get reception if I held by device up to the wall behind the couch. It was better reception on the balcony but not as good as on the grounds of the resort. We did not have any trouble with noise from the other units and the rooms were remarkably clean and well-kept (there was even a little placard under the bed that said "Yes, we clean under here too!" which I thought was cute.

SOME NEGATIVES

There were a few things I would suggest the resort change in the unit to improve. First and foremost, the shower heads provided a really intense, hard shower. I don't know anyone who actually enjoys that kind of shower and if you have a sun burn that type of shower is unbearable. Also, it took a few minutes to heat up the shower water. A minor concern is the televisions. They were all tube televisions (the fat kind) and although they offered many channels the quality was often poor (ie. static) and most comparable resorts/hotels feature premium cable through a cable box. Understandably, no one is there to watch television but it would be a nice addition. It would also have been nice if at least some of the balcony was screened in as the bugs can be bad at night. A bigger expenditure would be to purchase more comfortable furniture for the living room. Finally, but perhaps most importantly, the wifi reception was spotty and poor in our unit. We basically could not connect to the internet on any of our devices (Apple, Android, it didn't matter). We got slightly better reception out on the balcony but it was no where near the good reception available out on the grounds. There's no excuse for this given the strong wifi on the grounds and all that would be required is a wireless booster in the unit or better yet the wireless transmitter.

Aside from these suggestions, we would have appreciated a book that told us about the resort and its policies. Perhaps these were available in other units and was supposed to be in ours but we didn't have one.

Overall, the resort was fantastic and we will definitely stay again in the future.

TIMESHARE PRESENTATION

I also wanted to describe our experience with the timeshare sales. Basically the concierge is a marketer for the timeshare presentations for Diamond (which now owns the entire property). Great values can certainly be had on attraction tickets if you are willing to sacrifice a couple of hours. The concierge has you fill out a survey and if you meet the marketing criteria they are looking for they will give you anything to get you to their presentation. You can get the attraction tickets before the presentation, as well, and they will refund the difference after you attend the presentation. They have you drive to a nearby resort that Diamond built. They offer free snacks and drinks and there's a kids area where they can go watch movies or play video games and be watched by their dedicated staff while you attend the presentation. The presentation is one on one with a salesman. Diamond offers a different spin on the timeshare concept. At no point did I feel the salesman was being excessively strong... they are sales people after all so you have to expect that they will try to talk you in to a sale. If you say no, they will talk to you about why you said no, but ultimately they know when you're not going to buy and they know when to walk away to avoid a negative experience. That being said, I was honest on my marketing survey and hit a lot of the criteria they were hunting for so they tried REALLY hard to get a sale out of me. After 90 minutes with the salesman I got the sales manager and then 30 minutes later I got someone who was supposed to do a survey but they just tried to sell me on a cheaper trial package. Tip#1: lie on your survey; tell them your income is poor, tell them you don't travel, etc. And you may be able to avoid the hard sale. Tip#2: Insist you want to take the information home to review further. They want to make the sale that day and after some initial effort they will let you walk away if they know they won't make a sale that day. As long as you go to the presentation and give them an honest opportunity to sell to you there is no reason you won't get your discounted attraction tickets. In the end, we saved hundreds of dollars doing this and got tickets with early park admission to Islands of Adventure so we could do the Harry Potter stuff before it got crazy. I would definitely say it was worth the time... and what they're selling does sound interesting and tempting. It was educational if nothing else and most of the time we were there it was mostly casual chit-chat. No one forced us to attend the presentation or even approached us about it. We were only invited because we inquired with the concierge about discounted attraction tickets.

Room Tip: Ask for building 13 if you're getting a two-bedroom. It's worth the 90-120 minutes to att...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2013

My husband, brother, and sister-in-law stayed at the Polynesian Isle resort for a week in February. First, because our airline flight was delayed, we were not able to check in until 4 in the morning which was not a problem. The security guard very quickly checked us in and sent us to our condo. The condo, itself, was very clean and well decorated. I appreciated that there were starter dishing washing liquid, toilet paper, etc. which many places don't have. The bed in the master bedroom was almost as comfortable as my bed at home.To get the few groceries we needed, we went to the super Walmart about 1/2 mile away. We did get to go to the pool twice while we were there, and it was very clean, and the chaise lounges were very comfortable. I appreciated that this resort was very quiet with no loud partying going on, at least to my knowledge. We did go to the Disney parks everyday, and we were only about 15 minutes away. The only caution I have is that we were on the top floor so we had many steps to climb. It was not a problem for us, but it could be for others. I am sure, though, that you can specify a specific floor. For the price and value, I will, definitely, stay here again!

Room Tip: If you can't climb stairs, be sure to request a first floor condo.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Island, NE
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 11, 2013

Stayed at the Polynesian Isles Resort from 3/3/13-3/9/13. Arrived after office hours, however, check-in with Security was quick and easy. We were on the 3rd floor in building 10. The unit was clean, very nicely furnished, and with a large master bath (with a nice whirlpool tub and a separate shower). A separate bath off the second bedroom for the kids was nice. TV in each bedroom and the living room. Kitchen was nice sized with a breakfast bar (3 barstools). The way the units were layed out, two units shared a washer and dryer (outside between the units, required a room key for access). Pool area was clean and well kept.
Entering the resort required going past the security shack and the officers were always polite and professional and another plus for the resort. I recommend this resort for anyone, but, especially for families.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manheim, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 10, 2013

The condo and grounds are well-maintained, and the pool area is very nice. However, our room was on the ground floor and you could hear every footstep from the condo above. At times, when the kids above were running or jumping, it sounded like they were going to crash through the ceiling. After being awakened very early on the first morning of our stay, my husband went to management and asked to change rooms. They were very uncooperative. Initially they told him the resort was full and there was no other room available. When he told them we would be there for the next 7 days, and we would be happy to move when another room became available, they indicated they would speak to the guests above. I don't know if they ever did, but it never got any better. The resort advertises free wireless internet in each condo, but we were not able to access the internet from our condo. Management gave us a booster, which did not work, and told us we would have to contact the internet provider for any additional help. The resort also advertises a Fitness Center, which actually consists of 1 treadmill and 1 bike in a very small room. Because we prepaid, we were stuck. While the location and grounds were nice, we would have gladly paid more to stay at a resort where we could get a good night's sleep, where they truly had wireless internet in every condo, and where there was a real fitness center.

Room Tip: If you go, make sure your room is on the top floor to avoid noise from above.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryn Mawr, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 7, 2013

So glad I read all the reviews on TripAdvisor and stayed here with my family for a week. We had so much fun! I really thought it would not be super nice due to how incredibly inexpensive it was (we booked through Expedia). Our 2-bedroom condo was clean and very nice... HUGE bathroom with big jacuzzi tub which we used a lot. We used the tennis courts and my son loved the heated pool and heated outdoor hot tub. Very friendly folks, very nice grounds, no complaints at all. We liked renting a car and being able to do what we wanted whenever we wanted, and we saved a ton of money going grocery shopping and eating breakfast before venturing out for the day. We were aware that there would not be maid service and that we'd remove our trash etc, so no big deal or no surprises there. We met many other families with small kids and everyone was really nice too.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 27, 2013

Over the many years that I have been travelling to the U.S, this is by far the best resort I have stayed at. The minute I arrived, the staff showed had me checked in and in the apartment in under 5 mins.

As you can see in the pics, the buildings are on 3 floors, and there is no elevator, so if you have trouble with stairs, you'll need the ground floor. The groiunds are immaculate and is patroled by guards.

In the office building there are 2 computers linked to printers, which are free of charge. The apartments themsleves are stocked with everything you need, including towels for the bath, and also the pool. You share a laundry with your immediate neighbor only!

The pools have more than enough loungers and tables to accommodate everyone. Walmart is 0.6 mile away, with a gas station right next to it. In the other direction, Hwy 192 has a number of quality diners and buffets that should satisfy all tastes. I can recommend the Ichiban Chinese Buffet, which is within walking distance. One entry states that they had problems with Wifi. I was in room 1021, and had a superfast connection.

I honestly can't find anything that would lose this place marks.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Polynesian Isles Resort

Address: 3045 Polynesian Isles Boulevard, Kissimmee, FL 34746
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Kissimmee
#2 Romantic Hotel in Kissimmee
#6 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Polynesian Isles Resort 3*
Number of rooms: 126
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Also Known As:
Diamond Polynesian Isles Kissimmee
Sunterra Resort Polynesian Isle
Sunterra Polynesian Resort
Polynesian Isles

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