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“Well they changed my mind...STAY AWAY” 1 of 5 stars
Review of Tropical Palms Resort and Campground

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Tropical Palms Resort and Campground
3.0 of 5 Resort   |   2650 Holiday Trail, Kissimmee, FL 34746 (Formerly Tropical Palms FunResort)   |  
Hotel amenities
Ranked #54 of 160 Hotels in Kissimmee
south florida
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Well they changed my mind...STAY AWAY”
1 of 5 stars Reviewed March 14, 2013

We have been annual pass holders since 06 for Disney and Universal- we travel from Broward many many times a year (over 12) - Due to the short stays, and usually having an extra person with us, we like to have some space - As of 2011, we also travel with our son, so its nice for him to have some extra space to play- We have ditched staying in places like the Marriot World center for condos in the area. Some times this included Tropical palms. It DID include them at least. It is done. For a few years now, this place has steadily gone down hill. I have been staying here for years and years (since 07 at least but I believe earlier) and always enjoyed the freedoms of having my own "place" - the pricing was always wonderful, and to be honest, the value was there. Yes, there was some maintenance needed at certain points, but they were upgrading alot of their bungalows and they were more then accommodating when there was an issue. That was then; this is now: You can see in my previous reviews, I had GOOD things to say; Those days are over! Here is how our last few stays went:
December 2011 - Our son's first trip to Orlando, we chose tropical palms for the space. We arrived at 8pm, checked in to the "TOP OF THE LINE" cabin - unpacked and were getting ready to head out. We had opened the crib for our son and changed the sheets (brought WHITE sheets from home) - While washing my hands, I put my son in the crib - When i came back (in the living room) there was a giant ant in the crib. I am from Florida- I know the drill, these things happen- So i picked him up, killed the bug and went on my way. Opened the dishwasher (was going to santizie the bottles from the car ride)- There was mold inside there (ew) - Either way, i called the front, told them I was leaving for disney's very merry christmas and would need to either have something fixed while I was gone (I had found about 10 more PILES of ants during this time) or moved rooms. They said they had rooms available and it would be no problem when we got back. We returned at 2am and our sons crib and sheets had about 50 visitors in it (ants) - (remember these are LARGE) We called, were told "no more available rooms" - we said we would even stay in a standard. They were sorry, there was nothing available. I called back a few minutes later (as i was packing the bags and my husband was packing the car) and advised if we couldn't get a new room, we would be leaving and expecting a refund. I was told they had a no refund policy, they would not offer that, but I was free to leave, the gate guard would meet me for my keys- We left, checked in to another hotel- it was very very late (think 6am By time we got somewhere else and settled with a FIVE MONTH OLD!!!!!!!)
After trying to wrap my head around these "new changes" of dirty bungalows and rude people, I thought about writing a review, as I often like to give honest feedback to the hotels and the other consumers. However, 2 things crossed my mind: 1. There are tons of bad reviews, and the hotel does not seem to care a bit (look, no responses from them to unhappy people reviewing on here) 2. Maybe it was an off day? Maybe they really were that crazy due to the fact that it was the first weekend of a very busy Christmas season there.
It took my over a year to go back. My husband was not thrilled, but we were travelling with my parents, and since they have not been since 2010, they were excited to stay again. - We had told them about the previous stay, and it did deter them during those 2+ years, and they stayed elsewhere (also annual pass holders) but we had them, us and the baby, and they felt we would be comfortable there. At the last minute, my brother decided to join, which seemed okay since we were told that there was a pull out bed. We booked a platinum cottage I believe and knew all the things to expect - Smaller rooms, basics, bring your own shampoo and conditioner as getting housekeeping to help you is a joke etc etc. Still , all of this is FINE, here is what is not fine -
1. Every room has drapes or blinds- go ahead- touch them. Disgusting. Dirty, dusty, mess. Same with the fans. Yuck!
2. 3+ INCH gap from the door in the bathroom to the floor. Do you know how big three inches truly is? I could fit most of my arm in there.
3. The pull out bed. A joke- this "matress was quite awful. I know they usually are, but jeez, dont even offer them as a sleeping solution- my brother left in the middle of the night on the first night and had to spend money at a different hotel - the only one available was a small room with 1 bed and it was only available for one night, so he had to find a different place for night 2, so we couldn't even enjoy our FAMILY VACATION TOGETHER- by the way, have you seen a trend with the complaints where people have to spend DOUBLE AND TRIPLE THE MONEY just to get a decent nights sleep at a different hotel.
4.Only one tv- we called, because this was NOT the case the last time or any time previous- not only that there were wires in the 2nd bedroom just hanging out of the wall- so it was pretty apparent that there was a tv there at some point in the recent past.
5. This one is probably the BEST of the bunch- WAKING UP SUNDAY TO NO WATER WITH FREEEEEEEEZING weather outside. No toliet, no shower, NO HELP - i think the worst part was the attitudes that surrounded this. turns out something hit the lines 3 hours prior. Instead of having someone walking around, driving around etc trying to be proactive and tell people, there were massive amounts of people walking all the way down to the office, waiting in LINE (why did they have a line, they should have had someone at the door letting people know) - the clerks were so rude, as if it was somehow OUR fault or we were wrong for being upset. we then asked if they could fill a bucket and bring it to us (pool water would have worked) since we had to flush the toliet. They told us no, they couldnt. We asked if we could borrow a bucket to do it. The women actually said "If you do that, we will have you removed from the property, do not take the pool water, im warning you" WHAT ??? there are few things you can expect of a basic room; water, air and a sleepable bed for ALL STAYING. we got ONE of those... and quite honestly, with the beautiful weather, I could have gone without THAT more then any of the others. We wound up leaving there dirty - they told us they would give us an hour late check out, but could not do more. I understand things happen. Im not an idiot. When something is out of our control, we have no choice but to grin and bare it. These people seem to want to have an attitude and take their frustrations out on other people. It is ridiculous. We are headed to Orlando this weekend.I will say, we are staying in the Tuscana resort condo right down the street. We contacted them, told them we usually stay at Tropical Palms and were hoping to find a new place to stay that didnt include the drama. They gave us a wonderful rate (71.00/night) - They seem to really care and have answered every complaint, good bad or indifferent on tripadvisor. THAT is the kind of company I want to stay with! They listen to their patrons. I am also coming up on April 5, and hoping the Tuscana will be a good place so we can make it a permanent fixture in our April and May trips.

Room Tip: Platinum cottage if you MUST stay here
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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255 reviews from our community

Traveler rating
    83
    63
    41
    22
    46
See reviews for
165
33
2
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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  • English first
  • French first
  • German first
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  • Russian first
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English first
Richmond Hill, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 4, 2013

Just returned from Tropical Palms. The resort surpassed my expectations. Even though our cottage was old, it was clean and the resort was well maintained. For the money, I would give it a 10 out of 10. I would also like to add that some of the negative comments I read on this site were extremely over-exaggerated.

Room Tip: New cottages are slightly more expensive but much nicer.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Englewood, Florida
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed February 11, 2013

We stayed in a standard studio cottage for 2 nights. Over the years we have stayed in cottages 4-5 times and have been happy. This time the #118 cottage was not up to par. It is in desperate need of repairs. There was a leak and hole in the ceiling. Drawers didn't close properly. Wall coverings were peeling. There was hole in the wall behind the bathroom door that didn't line up with where the door knob would have hit. The beds were horrible and uncomfortable and need updating. Linens were old and thin and had trouble staying on the mattress. The outside deck was in dire need of sanding and new stain. Curtains over the main french doors were barely hanging and didn't cover properly. The whole feeling was just grungy.

I gave 3 stars instead of 2 because the complex itself is cute, but, some of the older cottages definitely need improvement.

Room Tip: Maybe paying more for a deluxe unit would help since they are newer.
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kettering, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 19, 2013

Ideal place to stay for couple nights,good location,lovely trailer or fiixed cottage,quite and peaceful area..couldnt stay here for longer than 2 days as its not very clean but just 2 star in my opinion.
Our plug hole for bath was lets says,well i have no words to describe it!!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed January 14, 2013

The campground is close to everything- Disney, sea world... We stayed a week with our RV but the grounds were uneven and had dog poop and garbage on our picnic table when we arrived. I picked up everything and did not mention it. We were gone most of the time during the day but in the evenings, we tried to sit outside but there were strong smells of urine and poop. When we pulled our RV out to leave, we noticed TONS of dog poop under and behind our RV. When it was hot and humid, the smell came out. DISGUSTING! When i told this to the lady at check out, she responded with : some people should not own pets!!! Did not bother to send someone to check or clean it.... We will not be returning even if location was great.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pine Grove, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 30, 2012

Love staying here in our camper when we visit Florida. Very close to entrance of Disney and a lot cheaper. Daily activities, swimming pool, exercise room. Located beside Old Town which has many shops and rides for kids if you want a break from the big parks.

  • Stayed December 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Sussex, United Kingdom
Level Contributor
88 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed December 2, 2012

We stayed here in early November and had a good deal thru Expedia. We used it as a base for a car tour so did not use the resort's facilities. We booked a Premium Cottage (69) as the kitchenette was useful for preparing our breakfast and making drinks. There is a Golden Corral restaurant nearby on Hwy 192 so that was very convenient for a one price buffet lunch or dinner.
Why they are called cottages I do not know, because they do not fit the British image of a little country house. They are single wide mobile homes set 3 ft above ground with a decking patio outside. The main bedroom was very small with a double bed - it was difficult to get into the bed as there was less than a 1ft gap either side to access/get into bed. The children's is also small with cramped bunk beds. The bathroom and shower worked fine, but the entry door was almost off its hinges. The kitchenette was OK & provided with the basics to start off the stay there. However, the kitchen / lounge floor was sticky and our feet soon became dirty. Thankfully, the cockroaches were dead ones! The lounge was provided with easy chairs & sofa but all were dirty. The window blinds were dusty and did not work properly and cob webs hung down from the ceiling. That was probably the result of a lack of effective cleaning so we advised reception to get it "spring cleaned". I would advise people to check their place over as soon as they arrive and K A for improvements if required.

Room Tip: We had a premium cottage, but I hate to think what a basic cottage is! We will consider staying the...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tropical Palms Resort and Campground

Address: 2650 Holiday Trail, Kissimmee, FL 34746 (Formerly Tropical Palms FunResort)
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#18 Top resorts Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tropical Palms Resort and Campground 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Tropical Palms Resort And Campground Hotel Kissimmee
Tropical Palms Funresort Kissimmee
Tropical Palm Fun Resort
Kissimmee Tropical Palms
Tropical Palm Resort Kissimmee

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