The fact that this place is calling themselves a "resort" should be illegal. I have stayed in a resort before....this does not come close to an actual resort. When we first walked in the door to the premium cottage (66) the first thing I saw were over 10 dead roaches on the floor and the floors were sticky, we had to keep our shoes on the entire time. My parents came with us, my dad slept on the pull out couch. He had to wrestle with it for about 10 minutes to get it to lay flat on the ground without pulling the couch part up in the air, the mattress was about an inch thick, had huge brown stains on it and once the bed finally sat the way it was intended to the entire thing was at a 30 degree angle. As for the couch while it was being used to sit on....and a nasty texture. I had to put a sheet on it in order to sit on it. The blinds were bent and broken so even with them "shut" there was no privacy. If people are giving pet deposits they certainly aren't being used to replace any damaged items to the cabin.
Next is the kitchen, it did come fully stocked, the only real complaint here was that the rubber hose around the dishwasher was not attached which caused the dishwasher to leak all over the floor which actually helped the floor not be so sticky....
This cabin supposedly was made for 6 people. In the bathroom there was 1 towel bar it was about 12 inches long. We had to hang towels all over the cabin, door knobs, cabinets etc.
The "queen size" bed in the master bedroom is actually a full size bed, hard as a rock. We stayed 4 nights, I am a side sleeper, my arms are still sore. The underside of the blanket felt like a brillo pad. We actually drove home our first day on vacation (only live two hours aways) to get our own bedding. The drawers in the closet wanted to fall on the floor after pulling them out two inches. The second bedroom had a bunk bed and then a single bed. These were half the width of regular twin beds.
There was absolutley NOWHERE to sit in this place and actually be comfortable or relax.
What's worse than the accomidations is the staff. I called with questions prior to arrival, I wanted to find out if we needed to bring bedding or towels, what is the latest we can check in etc. I called a total of 3 times prior to arriving, the staff are so rude and not helpful in any way. I was not made to feel like an important guest but rather a burdon. The first night of our stay got chilly, it was under 60 degrees in the cabin and with two small kids I wanted to run the heat for a few minutes. The heat didn't work. When I called to let the office know about it we were told by the maintanance person that the heat element was missing. There was no offer to resolve this issue (the list of ammenities includes heat).
To sum it up, this place is dirty, the staff are rude, the claim to be a "resort" or have "queen size beds" or "heat" is all a lie. For the $90 we spent per night we could have stayed at an actually resort and gotten much more out of our money. I am thouroughly disappointed, feel cheated and am literally in pain from staying at this crap hole.
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- Also Known As:
- Tropical Palms Resort And Campground Hotel Kissimmee
- Tropical Palms Funresort Kissimmee
- Tropical Palm Fun Resort
- Kissimmee Tropical Palms
- Tropical Palm Resort Kissimmee