This was the worst case of customer service I Have ever seen. I book three weeks in advance and asked for a pack and play for my infant grandson. Called two days before arriving and they said that I would have one in the cottage. We got down there at 10 pm and the baby was sleeping after being in traffic for 3 hours. The Girl was really rude about it said that even the room we had was not clean. No pack and play, after an hour we asked for our money back and left to find a new place to take care of us. I call back in the morning and the manager was just as rude as the girl at the front desk. All he kept saying was that he had to check with his staff to see what had happened and that it was my fault because I left the grounds that I had to find a room at double the cost. Finally after talking with him for about 30 minutes and getting very upset I asked to talk to someone higher up. I got Richard on the phone and he was nice he said he was the general manager and he said that I should have been treated better. He said he would give me a free weekend to try them again. A week and a half later I still have not gotten anything from them for the free weekend. VERY UNHAPPY WITH THEM, STAYED THERE YEARS AGO BUT I WILL TELL EVERYONE I KNOW TO STAY AWAY.

Myself and my husband stayed at the Tropical Palms Resort for two weeks this September and absolutely loved it there. We had read various bad reviews before leaving for our holiday so were slightly skeptical about the quality and cleanliness of the accommodation, but were pleasantly surprised. Our cottage was spotless, quite spacious and was in a beautiful spot.
The camp site itself was beautiful, and full of wildlife! We seemed to have adopted several squirrels and a couple of turkeys whilst we were there!
The staff were very friendly and helpful and we were in a prime location, only being a short walk away from Old Town.
I would definitely recommend a stay at Tropical Palms, and if we were to return to Orlando, I would have no qualms about booking us in there again.

I recently stayed with my wife and daughter. We used to live in WPB and stayed here often up to 7 years ago.WOW, have the older cottages fallen apart !! We are easy going, and, I am a maintenance supervisor for a property management company. This cottage ( unit C212) was so bad it could not pass a section 8 inspection and should NEVER be rented !! There are 4 holes in the walls, german cockroaches, a hole in the entry door where it has rusted/rotted out/ no fire extinguisher/ all the blinds are bent/broken/rusted out appliances /ac return/ no drain cover in the tub/the bathroom door knob freezes up and wont turn/ water stains on the ceilings in the rear bdr and bathroom. etc etc. We went in and complained and they had no problem offering us another cottage. We looked at it and it was no better, holes in the walls and all, plus, roach bait along all the cabinet edges! I asked about a better cottage and they would only give us an upgrade if we paid for it. So, we ended up in unit C76, wich was A LOT better ( still some minor problems-I had to plunge the clogged shower, trim missing, blinds broken) but, no german cockroaches ! I was VERY DISSAPOINTED that we had to pay for the upgrade. The old owners would never have charged for an upgrade after what we saw in unit c212 ! The beds were ALL HARD !!

This place has everything you need – the cabins come equipped with a full kitchen, bathroom, living room and beds. The older cabins is what we stayed in – they are clean but old. One of our beds was very old and stiff as a board. So the comfort wasn’t there but they are working on that. If you’re looking for fresh and new make sure you ask for a new cabin when making your reservations. Tropical Palms is working on replacing the older cabins with new ones so soon enough all of the cabins will be new. They have a nice community pool, a putt putt course (nothing fancy but it’s free!), fun activities for the kids and it has great scenery. We had a couple of issues with our cabin and the clerk at the front desk was very friendly and quick to fix our problems. We plan on coming back because of the price and location. All of the staff we encountered were very nice and helpful. There is primitive camping available and RV/campers areas to park with full hook ups. They are pet friendly but do charge $150 fee that will be refunded if there are no problems with “Fido” on your stay. The location is great with Old Town within walking distance and minutes from all of the attractions in Orlando (Disney, Universal, Arabian Knights, Gator Land, etc.) We will be coming back soon.