This was the worst case of customer service I Have ever seen. I book three weeks in advance and asked for a pack and play for my infant grandson. Called two days before arriving and they said that I would have one in the cottage. We got down there at 10 pm and the baby was sleeping after being in traffic for 3 hours. The Girl was really rude about it said that even the room we had was not clean. No pack and play, after an hour we asked for our money back and left to find a new place to take care of us. I call back in the morning and the manager was just as rude as the girl at the front desk. All he kept saying was that he had to check with his staff to see what had happened and that it was my fault because I left the grounds that I had to find a room at double the cost. Finally after talking with him for about 30 minutes and getting very upset I asked to talk to someone higher up. I got Richard on the phone and he was nice he said he was the general manager and he said that I should have been treated better. He said he would give me a free weekend to try them again. A week and a half later I still have not gotten anything from them for the free weekend. VERY UNHAPPY WITH THEM, STAYED THERE YEARS AGO BUT I WILL TELL EVERYONE I KNOW TO STAY AWAY.
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- Also Known As:
- Tropical Palms Resort And Campground Hotel Kissimmee
- Tropical Palms Funresort Kissimmee
- Tropical Palm Fun Resort
- Kissimmee Tropical Palms
- Tropical Palm Resort Kissimmee