just returned from florida after staying in seralago hotel. a really enjoyable experience. we were in quiet room at back of hotel facing lake. room spotless, and i'm fussy, curtains, bedlinen, and bed spreads looked new, and carpet new also. maid service excellent, bed really comfy, and blankets nice and soft, not old and matted like some places. pools excellent, lovely and warm, and really clean. nice landscaped gardens, good little cinema for kiddies, felt nice and safe here, check in quick and easy, had a 2 week stay, but could have stayed longer. having stayed in many, many, good motels in florida, this is one of the good ones for us, and are returning again in sept. p.s. fridge/microwave a welcome bonus also, saves you plenty on cold drinks/snacks.

Stayed for 2 nights prior to an extended Disney stay. Only requirements we had were - a clean place to hang for a bit before heading over to Disney and a decent price. Overall the Seralago met those requirements. We didn't arrive until after midnight so the lobby was basically empty. Check in was quick and efficient. We had a Kid Suite room. Smaller than I expected, but it served its purpose. The room is designed for 5 people - why only 4 bath towels?!

We added breakfast for 2 adults for $13.00/day - 2 kids ate free, so we only had to pay for our teenager. The breakfast was only $7 or $8 so we only saved a buck with their add-on! The food was average. Slightly above what one would find at most motel "free" breakfasts. A couple of hot selections - nothing to brag about. No breakfast potatoes - just a big 'ol pile of tater tots!? The first day our waitress said we could order fried eggs w/ toast from the kitchen - which we did. The second morning our server didn't even mention it.

We spent our only full day there away from the resort as we went to the beach. We left early and noticed the housekeeping cart nearby. We got back around 3:30PM to find our room had not been serviced. We called and were told someone would be there in a few minutes. So off to the pool we went. Nice pool - it was clean, pool bar nearby. Not too bad.

Back to the room at 4:30 - still not clean. We call again and that's when the service issues kick in. The phone agent was nasty - accused us of leaving the do not disturb sign up all day - nope! Then she said they routinely service rooms until 5PM and we weren't missed. Interesting - as we noticed most rooms that had their blinds open had been serviced and there were no signs of housekeeping activity?! Asked to speak to a manager and you would have thought we were asking to speak to the President of the US!! She wouldn't give us a manager for anything!! Another call back and we were placed into the manager's voicemail. We had dinner reservations so we had to get going, too. We used the wet towels from the AM (all 4 of them) and got moving. I went off to go to the front desk and when I opened the door the manager was right there. He offered nothing - no explanation, just rambled on about how he wasn't familiar with housekeeping processes, but would have it corrected. It was then that the people staying below us arrived back at their room to find it also wasn't done.

Okay - this review is going on way too long - bottom line is that the housekeeper forgot to do our room and the one below us for some reason (last rooms on the row). In the grand scheme of things should be no big deal, but the way we were treated trying to resolve the whole thing was really unacceptable. The staff was very rude. When we returned from dinner the room was finally done and lots of towels were left!

Again - not a bad place for a quick stay. I wouldn't want to be cooped up there for an extended stay though. They also need to take a close look at their customer service attitudes as well.

We stayed here as it was rated 3 stars and the overall look of pictures from the hotel looked good. After booking Hotwire reduced it stars to 2, so I was a little worried.

When we arrived it looked great from the outside and was close to Disney so I was a little relieved. The service inside was anything but fast and friendly, but I took that with a grain of salt. We were given a room in the back building, it seemed with not too man other guests. It was quite some distance from the rest of the hotel. We booked on Hotwire, so we thought oh well maybe this is where they put those that get the discounted rate.

We walked up a flight of stairs (No elevators) to our room. The room was big and spacious. There was a refridgerator and table with chairs. The linens and furniture were old, but clean. The room smelled musty, but not smokey.

So this being said- We stayed the night. It did the trick and we were off to our actual desitination the next day.

Overall- if you plan to stay here-don't expect a new hotel. The rooms need a little remodeling and a little TLC. The appearance is fun as per the website, but a little disturbing after you stay there. My 16 year old son said it looked like an adult hotel with cheap frills to make it look kid friendly, like strangers with candy.

We won't be staying there again. That being said I did have a friend who was in a worse hotel nearby, who called me to see what I thought about this hotel as she needed to change from the other. I told her what I thought and she stayed the night and was much happier than where she had stayed. So be sure to shop around and trust this website and not the other travel websites as they tend to changes their star rankings.

I needed to make a trip to Florida to move my daughter to Florida. I researched many places and read many reviews! The reviews on Tripadvisor and the price I booked helped me make my decision to stay at the Seralago Hotel and Suites. We stayed for 4 nights. The place is just as it looks on the site. Although it is far from new it is clean and safe. The pools are refreshing and the location is PERFECT! My only complaint was that the free internet really didn't work unless you were outside or near a window. But, that is really nothing to complain about. When we arrived out toilet was running, upon contacting the front desk someone was sent up to fix it within an hour. I will defintely stay here again. We didn't use the restaurants on the premises but a lot of families surely did! The staff was friendly and helpful! A family staying here will have extra money to take in the Orlando attractions! Well worth the money spent! There is an entertainment park right next door but I didn't have any issues with that no noise no riff -raff.