I felt compelled to write my 1st review after seeing all the horrible comments on here about this hotel. We travel to Orlando at least once a year. My sister and I usually travel together and we discovered the Seralago about 7 years ago. Since then we have stayed quite a few times. Let me say that we love it here! It is in a great location with a grocery store, Walgreens and restaurants all within 5 minutes drive. The location to Walt Disney World cannot be better and so easy to find not to mention the interstate 4 being right there so if you are headed to Universal or SeaWorld it is easy to locate.
I stayed in May 2014 and we brought 2 nieces and 2 nephews with us had two connecting rooms and we stayed for 10 days. Had a great time. The rooms are not fancy but they are clean (who goes to Orlando and stays in the hotel anyway). They dont have a "waterpark" which is so popular nowadays but they have an awesome whirlpool and swimming pool in the main building area. Of course we have found with Kids that they dont care at the end of the day all they wanted was a pool and thought it was awesome to be swimming at night. There is also a laundry room.
It is Florida people, the tropical air is going to make the rooms humid sometimes and that may cause the room to have a little musty smell, that is why you have air conditioning and if it is too bad then ask for air freshener in the room. I am not sure what to say about the roaches, we have not seen any of them when we have stayed. I agree and could do without the $5 resort fee and was little surprised the first time we had to pay it.
I will say the beds are a bit hard and you could use new pillows so if there was anything I would change it would be this. In the day and age of the "Heavenly bed" it is great to have a nice bed to sleep in at the end of a long theme park day.
I am not sure what the older rooms are like and it is possible they are not in the best shape, hence the remodel. If something is not correct and you are not getting the response from the staff that you want then speak with General Manager. They cannot do anything if they dont know what is going on. I am not going to say that we have not had a couple of issues but I can say that they were immediately addressed and we left very satisfied guests.
To conclude this very long review let me say two things, I was a hotel general manager for 5 years and I am a travel agent now. I would recommend this hotel to my friends (which I did) as well as any of my clients that are looking for an inexpensive hotel in a great location. We will see you in May for Star Wars weekend :)
- Official Description (provided by the hotel):
- Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more less
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- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Kissimmee