Pricing was good, rooms were average but clean. The pool area is very nice. However, upon booking the room advertised stated it included free breakfast for 2....the next morning when we got up we wanted to feed the kids prior to leaving but we (the adults) were not hungry. Upon trying to get our "free" breakfast we were told it was 2 breakfasts free for adults. No where was this advertised. When i asked staff why we can't just feed our kids we were questioned about our parenting skills and they had enough nerve to ask "What kind of parent feeds their kid and doesn't eat with them?".....not sure whose business that is as far as they are concerned but it was quite offensive. When I spoke to management an apology was never offered on behalf of the staff.
- Official Description (provided by the hotel):
- Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World, SeaWorld Orlando and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more less
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- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Kissimmee