We have been going to the Seralago for over 7 years now. The first five years were great. Though the property was outdated, it was always clean, family friendly, and the staff were warm and welcoming.
For the past two years we have watched the hotel take a dive, and for the past year waited to see what the new owners were going to do. The hotel has gotten much worse. Our room was dirty, dirt in the corners, black substances on the pictures, a dresser drawer broken, lamps not plugged in, dirty shower curtain, dirty carpet. In a room with two beds we were given 3 towels! The curtains and bedspreads were new, but the sheets were threadbare and the mattresses popped, creaked, and were lumpy.
We used to love breakfast there. The staff were friendly and inviting, kids were given coloring pages and crayons, tv's set on cartoons, allowing parents to enjoy breakfast and keeping kids occupied. The staff would hang the colored pictures on the wall behind the register. That all stopped a couple of years ago, and on this visit our kids got to watch dead bodies on the news channel with their breakfast. The food used to be REALLY good, one of the reasons for staying. Now it is on par with institutional school lunch quality food - yuck. The staff look miserable and speak in monotone. At no time were we even thanked for staying!
Though we work for hotels and could have stayed elsewhere for less, we continued to stay at the Seralago out of loyalty and our fondness of staff and breakfast. With all of that gone, there is no reason to stay at this hotel again.
- Official Description (provided by the hotel):
- Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World, SeaWorld Orlando and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more less
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- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Kissimmee