Its not fancy. Rooms are outdated. Old Style TV-definitely NOT HD or flat screen. BUT room was cleaned promptly every day. When the room we were first assigned had no tv at all, they made a quick change of rooms (I must add we had to ask for a pet friendly room at the last minute due to a cancelation by out pet sitter, so beggars can't always be choosers). We were there on a Wednesday which was 2 for 1 drafts at the tiki bar, but they had no draft beer and did not/would not make accomodations such as 2 for 1 cans, etc. Staff couldn't be nicer. I must disagree with another reviewer regarding leaving things behind. I left my phone, my glasses, my medicine and a few other things (phone and glasses in the bed; balance in a small clear plastic bag out of my suitcase) and I got them back promptly. In fact, they called back to all the numbers we were calling my phone from, knowing someone was looking for the thing - initiative plus! That is what got the bump up to Very Good for the Service rating (otherwise, it would have been Average). Pools were great, clean and not very crowded and good hours. Gym was small but sufficient and again, good hours. Didn't have a coffee maker in the room, but I have run into that a lot lately. We were to get mugs with free refills of coffee for being in the "seniors club" but that didin't materialize either. All the negatives aside we would probably go back due to its superb location and quite reasonable rates. Let's face it-you don't go to Orlando to sit in the hotel room!
- Official Description (provided by the hotel):
- Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World, SeaWorld Orlando and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more less
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- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Kissimmee