Arrived with loads of groceries to our 'Suite' to find only a small mini fridge, absolutely no dishes or utensils and a 4 cup coffee pot (in a room that sleeps 8). To top it off the fridge barely worked and was never even looked at by maintenance after 2 calls. The tub barely drained and toilet hardly flushed. The Murphy Bed felt like a box spring, not a mattress. The furniture, floors, etc were dirty. Twice upon return to our rooms in the evening we had to call for maid service because they hadn't come yet. The front desk was not very helpful answering questions and when I was away at the theme parks and tried to call in with a transportation question I first got put on hold for 10 minutes, hung up called back little later got put on hold again for several minutes and then told Guest Relations was gone for the day and even though they thought more shuttles were scheduled that evening they couldn't help me with the details!! It was a big ordeal to get packages we had shipped to the hotel and they didn't even notify us when something arrived. There was a single phone message about one of the packages on the night of our arrival and after we listened to it the phone message light wouldn't stop blinking and we called to get help fixing this twice with no success. The phone in the bedroom blinked but didn't even have a dial tone so wasn't even useable. On the positive side the pool area was very nice and seemed well maintained. Overall, not somewhere that I would ever stay again!
- Official Description (provided by the hotel):
- Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more less
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- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Kissimmee