Let me start by saying, I don't think I have ever given such a bad review to anyplace...
The rest of the place gets 1. Very dirty and outdated. Even our 10yo was saying, do these people not watch Hotel Impossible, Anthony would not approve. The door to the hotel room was dirty where most people would touch to close it. The beds where's as lumpy as could get, which where covered in outdated bedspreads. I will give the linens and towels 4*. They where clean, but a bit worn. (There is also a sign on the bathroom door stating what they charge you if you steal the towels, well after our room was made up, we where shorted towels, I made sure to tell the font desk this at checkout.) The pillows also not good. The furniture was outdated and dirty. We refused to walk around in the room with bare feet, and when I did, I washed them off before putting on my shoes. We automatically removed the bed spreads to the floor, threw 1 in a corner, next day the bed was made, but I found in that corner a plug that had been cut off like a light plug or so, and it was there for 2 days, even though the bedspread was picked up off it, to make the bed. The corners of the room had major dust bunnies in them, it was just sad. We will never pick this place again, we spend at least 2 or 3 weekends in Orlando a year.
Really the housekeeping staff needs some lessons, just clean it, even if they can't afford updates, cleaning is pretty inexpensive.
We had breakfast at the all you can eat buffet each morning, the food was good, a bit cold, but the dishes and plates all where chipped. The staff was phenomenal there too.
It seems like an update to the place is needed or they may not survive in such a competitive city.
- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Hotel
- Seralago Kissimmee
- Official Description (provided by the hotel):
- Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. We are proud to have been accepted to the Walt Disney World Good Neighbor(R) Hotel program since its inception. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more less
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