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Seralago Hotel and Suites: Traveler Reviews

3.0 of 5
5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
Hotel amenities
Seralago Hotel and Suites
Ranked #59 of 162 hotels in Kissimmee
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1,099 reviews from our community

Traveler rating
    187
    342
    226
    161
    183
See reviews for
Families
553
 
Couples
154
 
Solo
20
 
Business
16
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
St. John's, Canada
2 reviews
“Stayed there many times”
3 of 5 stars Reviewed March 12, 2013

I had stayed at the Seralago Many times 5years all totaled this year I am ready to check in again in April for a week.Yes the hotel do need to be upgraded with better furniture but when that happens you will pay a much higher price you can bet on that.So if you want a room with up to date furniture check in to the Holiday Inn across the street at a rate of $140-150 a night.The staff at the Seralago are excellent yes from time to time you will get a nasty one but you will get that at the Hilton,grounds are well taken care off,security are great the pool is great,salty but salt won,t kill you.We stayed there last April 2012 we never heard of a murder,there were at least 25 of us in the family yes we were loud at times and every time security made his rounds which was his job.we are staying there again next month for a week with 20 others there are 6kids with us all under 7 years old.We feel very safe there the staff are fantastic the manager is wonderful to deal with .We did have one minor upset but he handled it very well.April 2014 there are 70 of us going on a cruise for a wedding must of us will stay here the week before.So if you are looking for an reasonable priced hotel,don,t mind miss matched furniture and you want to be close to everything then check this out yourself half these reviews are people looking for the magic castle effects.

Room Tip: If you are looking for a lower price hotel this is great,if you are looking for a swanky room with q...
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dorothy S about Seralago Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Grove, Ohio
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
“good not great”
3 of 5 stars Reviewed March 12, 2013

Hotel was a bargain using groupon and really was a great buy. The room was clean and the beds were in need of a new mattress. There are plenty of places to eat both on and off the grounds. Two pools and a hot tub were nice. As with many properties on this strip, it is older with some upgrades and is very kid friendly.
The service was VERY BAD. It took 45 min waiting in line just to check out......

Room Tip: There are many hotels in this area at the same value. Choose wisely. Kissimee is bigger than you...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask xteacher_ua about Seralago Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond Hill, Georgia
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Not Impressed...Nothing like picture!!!”
1 of 5 stars Reviewed March 11, 2013

We went for a weekend get-away and hated it! Nothing that they advertised was actual or factual! The hotel is very dated the staff is not very friendly and even less helpful. I would never stay here again! Don't waste your money!

Room Tip: Find another hotel.
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask lezapeach about Seralago Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seralagogm, General Manager at Seralago Hotel and Suites, responded to this review
March 23, 2013
Dear Lisa,

Thank you again for staying with us and your constructive comments about our shortcomings. Please accept my sincere apologies again for not being able to make this stay with us a positive experience. However we are extremely thankful for the positive response to my direct E-mail in which you told us that you would be happy to give us another chance and planning to come and visit us again in April. Our staff could not be more excited to proof to you that we can do a much better job than you experienced so far.

Thank you again very much and we are looking forward to be of service to you and your family,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“cheap is what you get here”
2 of 5 stars Reviewed March 10, 2013

wife made reservations online to arrive friday 03/08/2013 for her birthday,check in wasa nightmare, clerk could not find out reservations,even with confirmation number. We both have had back problems ,had requested ground fllor, did not happen, upon entering room lights did not work,a/c heater only worked full blast, shower.tub did not drain, told front desk, second night nothing happened,nothing done.
Pet peeve, no coffee maker in room, never stayed ina hotel before that did not have one.
Hot tub was cool, never heated up, trash all over, teenagers all over unsupervised, pool crowede, hot tub full of teenage age girls,with bad language, not a happy birthday weekend

Room Tip: staye at the holiday inn across the street
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
“Horrible experience”
1 of 5 stars Reviewed March 9, 2013 via mobile

We stayed there and on the first night found bed bugs on the beds, not only in our room but also in 2 other rooms where other family members were staying. We told them and showed them pictures and videos of the bed bugs and they said that they had to check the rooms and if they found any activity of the bugs been there they would redound everything back to me. At first they said they didn't find anything and we hot upset and they said they would send an exterminator to check the rooms. They told us the exterminator did find activity in the rooms and they only refunded me the taxes that I payed for the rooms not everything like they said they would. Horrible experience, they ruined our first time vacations to Disney World, and customer service was also horrible, when we checked in they were soo rude, the lady didn't even say hi, wouldn't even look at me in the eye, very very rude. Over all very bad, also the rooms were very dirty it smelled bad too.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Janessa01 about Seralago Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seralago Hotel and Suites

Also Known As:
Seralago Hotel Kissimmee
Seralago Hotel
Seralago Kissimmee
Address: 5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar/Lounge Free High-Speed Internet Free Parking Pets Allowed Restaurant Suites Swimming Pool
Hotel Style:
Ranked #59 of 162 hotels in Kissimmee
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Adjacent to Kissimmee's Old Town shopping, dining & entertainment complex, and just three miles from the fun & excitement of Disney, Orlando, this family-friendly hotel provides an affordable way to experience the magic of a Disney vacation. On-site amenities include plenty of dining options, ample event space for business or family functions, free wireless internet, plus recreational facilities for guests to enjoy, from heated pools, rejuvenating whirlpools to a playground and game room for kids. ... more   less 
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