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All 162 Kissimmee hotels

Seralago Hotel and Suites: Traveler Reviews

3.0 of 5
5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
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Seralago Hotel and Suites
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Ranked #58 of 162 hotels in Kissimmee
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1,113 reviews from our community

Traveler rating
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    346
    231
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Families
556
 
Couples
159
 
Solo
21
 
Business
16
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Ellenton, Florida
Top Contributor
113 reviews 113 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
“cheap is what you get here”
2 of 5 stars Reviewed March 10, 2013

wife made reservations online to arrive friday 03/08/2013 for her birthday,check in wasa nightmare, clerk could not find out reservations,even with confirmation number. We both have had back problems ,had requested ground fllor, did not happen, upon entering room lights did not work,a/c heater only worked full blast, shower.tub did not drain, told front desk, second night nothing happened,nothing done.
Pet peeve, no coffee maker in room, never stayed ina hotel before that did not have one.
Hot tub was cool, never heated up, trash all over, teenagers all over unsupervised, pool crowede, hot tub full of teenage age girls,with bad language, not a happy birthday weekend

Room Tip: staye at the holiday inn across the street
See more room tips
  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1 review
2 helpful votes 2 helpful votes
“Horrible experience”
1 of 5 stars Reviewed March 9, 2013 via mobile

We stayed there and on the first night found bed bugs on the beds, not only in our room but also in 2 other rooms where other family members were staying. We told them and showed them pictures and videos of the bed bugs and they said that they had to check the rooms and if they found any activity of the bugs been there they would redound everything back to me. At first they said they didn't find anything and we hot upset and they said they would send an exterminator to check the rooms. They told us the exterminator did find activity in the rooms and they only refunded me the taxes that I payed for the rooms not everything like they said they would. Horrible experience, they ruined our first time vacations to Disney World, and customer service was also horrible, when we checked in they were soo rude, the lady didn't even say hi, wouldn't even look at me in the eye, very very rude. Over all very bad, also the rooms were very dirty it smelled bad too.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
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“worst place ever”
1 of 5 stars Reviewed March 6, 2013

Dont go here got ripped off money wise, the microwave plate fell out because of how they have microwave sitting..it broke on my sons foot went to bathroom. At night And roach ran across my foot. Yuck dont stay here. Only good thing is the morning bar

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask Katrina D about Seralago Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudson, New Hampshire
1 review
“Very Good if not for the uncomfortable beds”
2 of 5 stars Reviewed March 5, 2013

Decent value for the price. Pool area is great, the weather was cool but the hut tub was hot and the pool was warm. The lobby area is also nice. The rooms not so nice. Fridge and microwave were nice to have. Plenty of space in the room but it was run down and way out of date and not completely clean but the worst was the beds, we could feel the springs through the very thin padding in the mattresses.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christiansburg, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Price & Location”
4 of 5 stars Reviewed March 4, 2013

Hotel Amenities were wonderful.There's a pool, with pool side bar, a restaurant and a small convince store on the premises. The location couldn't be beat, with Old Town
being right next door and plenty of restaurants within walking distance.
Disney & Seaworld were easy to get to.

However the rooms are a outdated. Our bathroom tile floor was clean, but really wore out. For this price though,it was a good choice and we are likely to stay here again on our next visit.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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Additional Information about Seralago Hotel and Suites

Also Known As:
Seralago Hotel Kissimmee
Seralago Hotel
Seralago Kissimmee
Address: 5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar/Lounge Free High-Speed Internet Free Parking Pets Allowed Restaurant Suites Swimming Pool
Hotel Style:
Ranked #58 of 162 hotels in Kissimmee
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Adjacent to Kissimmee's Old Town shopping, dining & entertainment complex, and just three miles from the fun & excitement of Disney, Orlando, this family-friendly hotel provides an affordable way to experience the magic of a Disney vacation. On-site amenities include plenty of dining options, ample event space for business or family functions, free wireless internet, plus recreational facilities for guests to enjoy, from heated pools, rejuvenating whirlpools to a playground and game room for kids. ... more   less 
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