Let me start by saying I have had little to no issues with this hotel in the past and my recent stay was my 5th time staying here. It is an older hotel and is quite outdated. The amenities are pretty good for the cost of a weeks stay. There are 2 large pools (which are heated and nice and clean), a hot tub, a laundromat (lots of washers & dryers) and a canteen, arcade, restaurant, free wifi etc. We usually pay a little extra for a kids suite as there is a separate little room with a t.v and Xbox and is great for when you're winding down at the end of the day.
This year I was disappointed with not only the condition of the resort but the service as well. We had booked and paid online at the first of December. When we checked in on jan 13th, we were informed that we also had to pay a $5 + tax per day resort fee. O.k, whatever. Must be for upgrades, renos, or extra services right? Nope. Just more money it seems.
There was an extra t.v in the kids area but no Xbox. When we asked at the desk, they said someone had stolen all the cords. All the cords?? To every single suite?? Guess so....
Our bed in our room was extremely worn out. There were dips in the bed on each side where they had been slept in so long. The pillows were very warn out as well.
The light bulb over our table burned out the second day and it was never replaced. And the best part, I found someone else's long black hair in my bath towel 3 days in a row!!! Ewww!
My son had dropped something behind the bottom bunk bed. I can't even begin to tell you what kinds of food we found back there. The picture on the wall looked like it had melted away from the frame because of so much dampness. There was an inch gap between the picture and the frame at the top. Has no one noticed???
My son loves to play in the arcade. Only a couple of the machines worked. But they all took your money. Even the ticket redemption machine for prizes took the tickets once and nothing was given out.
I will probably stay here again because I really have had no complaints up until now. I'll be taking a look at the room first. Lets hope the new owners get their acts together and get these problems taken care of. It would be a shame to lose it because of poor operating.
- Official Description (provided by the hotel):
- Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more less
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- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Kissimmee