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“OK....hot tub not working” 3 of 5 stars
Review of Seralago Hotel and Suites

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Seralago Hotel and Suites
3.0 of 5 Hotel   |   5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746   |  
Hotel amenities
Ranked #65 of 158 Hotels in Kissimmee
Winnipeg, MB
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“OK....hot tub not working”
3 of 5 stars Reviewed January 23, 2013

Average hotel and price. Hot tub was not working. Staff was hit and miss. Some were excellent some didn't care...don't buy more game tokens than you need for the kids....you can't get cash for them after.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,325 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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English first
Gloucester, England
2 reviews
Reviews in 2 cities Reviews in 2 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 23, 2013

We've stayed at the Seralago twice and would definitely return again. For the price you pay it's a really good deal and has everything you could ask for. Both times we had a two room suite which was perfect. Plenty of room and we found the kitchen area very useful. Although it's not equipped with plates/utensils etc it was easy to pick some cheap ones up at Walmart and meant we could have breakfast in the room and takeaway as well.
The pools were great and never too busy. We didn't try the food there but there are many restaurants within few minutes walk/drive.
It's very close to all the Disney parks and no more than 20 minutes from SeaWorld/Universal.
All the staff were helpful and friendly, check in was quick and efficient.
Can't wait to return!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Florida
Top Contributor
57 reviews 57 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 21, 2013

We recently spent two nights at the Seralago and don't plan to stay there again. The hotel is definitely dated and a bit on the shabby side. The bed linens were well worn and the mattress and pillows were lumpy. The TV didn't work when we arrived but maintenance did come in a timely fashion and took care of the problem. Breakfast fare was adequate and we had an exceptional waitress, Barbara. If you do go there be sure and ask to be seated in Barbara's section. I promise she will take excellent care of you.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Miami
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 18, 2013

Stayed here twice last year on trips to Disney. Can't comment on prince as I got the hotel through an online source. The rooms were clean but a bit dated. On the second trip we had a problem with a bad television set and it was promptly replaced by the friendly maintenance staff. They also brought a coffee maker to our room when my wife realized we didn't have one. The site is quiet and very easy to find. Withing walking distance of Old Town and a few restaurants. About a 10 minute drive (in traffic) to Disney.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York City, New York
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 16, 2013

I have stayed at the Seralago in the past. I've stayed there a long time ago when it used to be the Holiday Inn, until about 2004 or so when they switch over to Seralago. When the hotel was the Holiday Inn, it was beautiful. Everything was clean and working, and now I feel like the Seralago has gone down hill. The hotel reminded me of the little Jersey shore hotels that I usually stay in for one night. However, the difference is that in Jersey we pay anywhere from $100 - $150 per night, and at Seralago we only paid $44 a night, so that made our stay a little better knowing that we saved money.
We are the type of people who are NEVER in our hotel room. We basically use our hotel to shower, sleep and change if we need to. That's really it. Unless we stay at a five star resort, I don't go on vacations to spend hours in my hotel room, especially when I am in the Orlando area. That being said, I think that there were good points and bad points about this hotel.
The good points are that it is so close to everything. Disney, Celebration, shops, restaurants, and cheesy little shops are just 5-10 minutes away. The maids cleaned up our room great every day, so there was no problem with that. The hotel room we stayed in had two beds, a mini fridge and a microwave, which is more than what we needed. Our stay was fine because like I said, we were only in the room to shower and sleep. So if you're anything like me and you don't use your hotel room very much, this place is great, especially for the price!
As for the bad points..the t.v. is old, so if you're really into high def. televisions, I'd definitely go elsewhere. The room is outdated, and there was no room number on the door to our hotel room, so it took us a while to find our room, and the room is really humid. I don't know if it is because of the air condition/heater, but the room was always really damp. After I would blow dry my hair, I would run out of the room and get going because it was less humid outside than it was in our room. (We were there in the beginning of January, so it wasn't that humid in Florida).
So to sum up this hotel, if you are looking to go to Disney, but not pay Disney resort prices, and you are planning to NEVER be in your hotel room, I would definitely try Seralago, especially because of the price. If you like to hang out at your hotel, take naps in your room, and just spend time there, then I would look elsewhere. This is not the type of hotel you want to spend the whole day at.

Room Tip: If you're going to use your hotel for sleeping and showering stay here, you can't beat the p...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Coral Gables, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 12, 2013

Clean, good service, family-friendly, good price.
Was a good choice
Only missing to rooms services food
of rest, so good...........................................................................................................
Froila L.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 10, 2013

We took a family group of 12. Six kids and six adults to Disney. We needed an inexpensive kid friendly place to stay. Seralago was a good choice. I had a GREAT location walking distance to Old Town where the adults could grab a nice margarita and the kids could ride the rides. The hotel is old and the rooms are the basic size. The kids bunks are small so a large child, preteen would not fit into them. However our kids ages, 12,10,8,4,3,6mos all fit fine. The food was not so good so don't bank on the "kids eat free option". My kids would not eat the food. However, there are a lot of food options close to the hotel. The hot tub was very hot which was SUPER! Pool was big and clean which the kids loved. The bed was not the best but I have a bad back so I am not the best judge for that. The ice machine stopped working the first day which stunk. Shower water was hot and the mini fridge worked well.
All in all it was pretty good for an inexpensive hotel and I would go back!

Room Tip: Ask for a room by the pool, they are better rooms. The rooms in the back of the hotel are not as go...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seralago Hotel and Suites

Address: 5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #65 of 158 Hotels in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Seralago Hotel and Suites 3*
Number of rooms: 614
Official Description (provided by the hotel):
Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more   less 
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Also Known As:
Seralago Hotel Kissimmee
Seralago Kissimmee

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