I normally write good reviews about hotels but not this one. We stayed only one night due to their condition. The rooms needed up dating like bad carpeting and old T.V.'s. But the number one thing that made us leave was their cleaning methods. The first night there I sat in the hot tub. I sat in some kids crap. I showed the night manager(Chris) my shorts. He sent someone out to clean the hot tub out and took my shorts to clean. They wipe the crap up next to the hot tub and 15 minutes later people was sitting back in it. The next morning my shorts were finally clean and they gave me 2 breakfast tickets. I told the Day Manager(John) what happen and he told me that he can't control what guests do. I told him that the hot tub should of been drain and clean. People should of been told what was going on. He told me that it was wrong that I told guests about what happen. He was rude and not caring about what happen. I just wanted them to have better cleaning of the hot tub for future guests. After the hotel not promise me that they would by a simple phone call. I call the health department on them and they were amazed on their lack of cleaning to the hot tub. They told me that they were going to send a person to check things out. This place has good food and location to old town and Hot spot. It just needs better managers that know health codes and updated rooms.
- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Hotel
- Seralago Kissimmee
- Official Description (provided by the hotel):
- Adjacent to Kissimmee's Old Town shopping, dining & entertainment complex, and just three miles from the fun & excitement of Disney, Orlando, this family-friendly hotel provides an affordable way to experience the magic of a Disney vacation. On-site amenities include plenty of dining options, ample event space for business or family functions, free wireless internet, plus recreational facilities for guests to enjoy, from heated pools, rejuvenating whirlpools to a playground and game room for kids. ... more less
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