I normally write good reviews about hotels but not this one. We stayed only one night due to their condition. The rooms needed up dating like bad carpeting and old T.V.'s. But the number one thing that made us leave was their cleaning methods. The first night there I sat in the hot tub. I sat in some kids crap. I showed the night manager(Chris) my shorts. He sent someone out to clean the hot tub out and took my shorts to clean. They wipe the crap up next to the hot tub and 15 minutes later people was sitting back in it. The next morning my shorts were finally clean and they gave me 2 breakfast tickets. I told the Day Manager(John) what happen and he told me that he can't control what guests do. I told him that the hot tub should of been drain and clean. People should of been told what was going on. He told me that it was wrong that I told guests about what happen. He was rude and not caring about what happen. I just wanted them to have better cleaning of the hot tub for future guests. After the hotel not promise me that they would by a simple phone call. I call the health department on them and they were amazed on their lack of cleaning to the hot tub. They told me that they were going to send a person to check things out. This place has good food and location to old town and Hot spot. It just needs better managers that know health codes and updated rooms.
- Official Description (provided by the hotel):
- Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more less
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- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Kissimmee