It was a cheap room. I understand it's not going to be fancy. The room service was decent and staff polite but the horrendous Wi-Fi will keep me from ever coming back. When you call about it they will ALWAYS tell you they will fix it but it NEVER gets better, NEVER!
If you start smelling cigarette smoke it's coming through the common door in adjoining rooms. Its all because they will book smokers in rooms marked "non-smoking" next to people who actually don't smoke and can't stand the smell. In spite of the friendly staff I have to give it for service rating due to the horrible Wi-Fi. And the false promises to fix it when they know there's nothing staff can do about it.
- Official Description (provided by the hotel):
- Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World, SeaWorld Orlando and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more less
- Reservation Options:
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- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Kissimmee