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The Palms Hotel and Villas: Traveler Reviews

3.0 of 5
3100 Parkway Boulevard, Kissimmee, FL 34747
Hotel amenities
The Palms Hotel and Villas
Ranked #18 of 162 hotels in Kissimmee
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229 reviews from our community

Traveler rating
    110
    68
    26
    12
    13
See reviews for
Families
132
 
Couples
40
 
Solo
4
 
Business
14
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
fl
1 review
2 helpful votes 2 helpful votes
“Free Breakfast and Upgrade”
4 of 5 stars Reviewed December 22, 2012

We booked a 1bdrm, but got a free upgrade to a 2bdrm.. Easily fit 8 people into the place.. Had 2 bathrooms/showers,... Also has a kitchen with microwave,stove,fridge,and dishwasher.. Great place and great value.. Very close to the parks aswell.. Breakfast was good! Free!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Ty R about The Palms Hotel and Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wade M, General Manager at The Palms Hotel and Villas, responded to this review
December 27, 2012
It was our pleasure to be a part of your experience in the Walt Disney World area.. Thank you so much for your kind words in your review. We’re happy to know that you enjoyed our spacious rooms and that we provided exceptional value for your dollar, and we are looking forward to hosting you and your family again!

Thank you again for taking the time to share your experience and your observations about your visit with us and our future guests.

Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Amazing Value!”
5 of 5 stars Reviewed December 20, 2012

Was very impressed by this hotel. Spacious units with kitchen, living room and bedroom. Bathroom is separated from the bedroom. Includes breakfast which we did not know when we booked so it was an even better value than we thought. Close to Disney and all the restaurants and shopping. Close to golf. We definitely would stay here again.

Room Tip: Ask for a room facing the pool.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask GayleCalhoun about The Palms Hotel and Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wade M, General Manager at The Palms Hotel and Villas, responded to this review
December 21, 2012
Thank you for the comments that you have shared with us and our future guests. We do appreciate your recognition of our commitment to your comfort by your kind words about our accomodations and the value that we offer to our guests.
We are glad to see that we have earned your trust, and hope that we will be able to enjoy your business again!


Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Last minute weekend trip”
4 of 5 stars Reviewed December 3, 2012

I stayed at the Palms for two nights. I traveled with my s/o and 2 kids. We arrived at 230 am and checked in. I asked for a room other than what I booked and was accommodated. We had a king bed/1 bedroom. There was a sofa bed & chair in the living area, full refrigerator/freezer, 2 televisions, etc. the room was clean. They have numerous amenities but we didn't use any. Breakfast was "ok". Customer service was excellent and the price was great.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask SimplyJ0Y about The Palms Hotel and Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wade M, General Manager at The Palms Hotel and Villas, responded to this review
December 7, 2012
Thank you for taking the time to write your review and for sharing your thoughts and comments. We do appreciate your recognition of our commitment to your comfort by your kind words.

Again, thank you for the comments that you have shared with us and our future guests. We value and appreciate your continued patronage. Thank you!

Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Great final trip to Disney for the Year.”
4 of 5 stars Reviewed November 30, 2012

This was our last of five trips to Disney this past year and I wish I had found this Hotel sooner because it would have saved us a lot of cash. We have stayed at Three other Kissimmee hotels and this one is the one we will return to for a number of reasons.
1. Price cannot be beat we stayed in a one bedroom for a total of $67 a night which included free wifi, property wide, free extended Continental Breakfast (pretty good selection although the wait for eggs on the weekend was brutal due to there only being 1 toaster over(?). Free coffee 24/7 and a computer with printing capabilities
2. Room was very comfortable and spacious (Kitchen cabinets do need an update) granite tops and clean as can be.
3. Maid service everyday. When we returned from the park kitchen was cleaned beds were made and dishes were done daily as well as clean towels and a new supply of toiletries.
4. Disney parks are no more than 1 mile away!!
5. Convenient to restaurants/shopping/groceries.
Parking easy service was great nice heated pool and gas BBQ area with picnic benches as well as a great sand play area for kids (maintenance brought out a ton of sand toys for my daughter!)

Room Tip: If you have kids ask to be on the second floor building five as it is away from the Highway overlook...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask jessjax about The Palms Hotel and Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wade M, General Manager at The Palms Hotel and Villas, responded to this review
December 7, 2012
Thank you for taking the time to share your experiences and your positive comments about your return visit to the Palms Hotel & Villas. We do appreciate your recognition of the benefits of visiting our resort and our staff’s commitment to your comfort.

We are very pleased that you found our spacious Villas to be a great value. We appreciate your patronage, and look forward to your return once again.

Again, thank you for your comments.

Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolingbrook, Illinois
1 review
“Creepy Crawler”
1 of 5 stars Reviewed November 27, 2012

This place needs a lot of updating. The outside is keep really nice, but the rooms are old and dirty. The second night we got to the hotel late (building 7) I turned on the light and found a HUGE cockroach! It was about 1.5 to 2 inches big. Ran right into the coffee maker and stayed in there. I called the front desk and the woman at the front desk with an attitude, said, "Well, do you want me to send someone to kill it?" Really? So does that mean that it happens so much you have a person that kills them for the guest, gross! After I said no I would like another room at least for the night. It was 1am and booked through a thrid party so we were kind of stuck. It was our last night there. I will not be going back ever. We have stayed at many other hotels in Orlando and this was the first time we ever saw a cockroach.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Cynthia C about The Palms Hotel and Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wade M, General Manager at The Palms Hotel and Villas, responded to this review
December 5, 2012
Thank you for taking the time to write your review and for your comments. Our goal is to not only meet and exceed the needs of each and every guest we serve, but to make your stay as pleasant and comfortable as we can. I am sorry that your experience at our hotel was less than 100% to your satisfaction.

We take our pest control efforts very seriously at our hotel, as you must do in this climate, and we encourage guests to contact any member of our staff during your stay should you need assistance in this or any area, as you were kind enough to do. I’m sure you encountered is what is known in the south as a Palmetto Bug. They are indeed large and scary; in fact, I was surprised by one in my garage at home last weekend. I apologize if our staff’s attempt to assist were perceived to be unhelpful, as, given the late hour of your report, they we simply trying to minimize any further inconvenience. After you departure, our pest control professional thoroughly inspect and treated you room, and, I’m glad to report, the room was given a clean bill of health.

Again, thank you for the comments that you have shared with us and our future guests. Your feedback is invaluable to help us improve to better provide for their comfort.

Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palms Hotel and Villas

Also Known As:
Palms Hotel Kissimmee
The Palms Hotel
Palms Hotel Villas
Address: 3100 Parkway Boulevard, Kissimmee, FL 34747
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotels in Kissimmee
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
As an Walt Disney World Good Neighbor® Hotel, The Palms Hotel & Villas wants to be your home away from home. When traveling for business or pleasure, we offer the ultimate in convenience, comfort and value.The Palms Hotel and Villas offers great accommodations, where you will have everything you could possibly need during your stay. With 125 condominium style one and two bedroom suites, our hotel is the perfect fit for everyone's sleeping needs.Relax and unwind by our large crystal clear swimming pool, whirlpool, children's pool, sun deck, basketball court, game room, beautiful gazebo areas with picnic tables and gas grills. Wireless internet is available in all rooms. FREE Deluxe Continental Breakfast and Free Scheduled Shuttle Service to Walt Disney World® Resort. These are just a few of the many features that will make your visit a memorable one. ... more   less 
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The Palms Hotel and Villas
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