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“Good hotel on a budget” 4 of 5 stars
Review of Maingate Lakeside Resort

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Maingate Lakeside Resort
3.0 of 5 Hotel   |   7769 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34747   |  
Hotel amenities
Ranked #57 of 160 Hotels in Kissimmee
Miami
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Good hotel on a budget”
4 of 5 stars Reviewed January 15, 2014

This hotel is in a good location very close to disney parks. It's a safe and if on a budget this is the place to stay. The hotel is very big and has many buildings. I loved that we were able to stay in the main building because in the mornings we went to the lobby where they have a gift shop that sells coffee and other snacks and trinkets.

Room Tip: Next to Walgreens Hotel has a Pizza Hut express Hotel serves a breakfast Buffett
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maingate L, Director of Operations at Maingate Lakeside Resort, responded to this review, January 16, 2014
Dear letjen: Thank you so much for staying with and for your wonderful review! We appreciate your comments and look forward to your next visit with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,823 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Callahan, Florida
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 9, 2014

We stayed here for a week and it was worth it. The rooms are basic - two beds, tub, tv with cable and wifi and a/c and mini fridge. However, the place has a nice pool with poolside movies, a breakfast buffet that was pretty good, a cafe/pizza hut that is open late, game room, jungle gy,. miniature golf, and shuttles to the the parks. I was able to take my grandson to Disney and stll entertain him at the hotel without having to do the expense of the second day at Disney. For families on a budget who want to show their kids a good time and stay at a clean, presentable place I recommend this place. It also has the convenience of being next door to a Walgreens and across the street from additional restaurants such as Outback and Red Lobster, as well as a grocery store. With the money we saved we were able to go to more local atttractions - it was well worth it.

Room Tip: Rooms by main building are quieter.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maingate L, Director of Operations at Maingate Lakeside Resort, responded to this review, January 12, 2014
Dear MtnGirl2013: We would like to thank you for staying with us during your vacation and it was our pleasure having you as our guest! We sincerely appreciate your taking time to review your stay and value your comments. We hope to see you again very soon!
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Slidell, Louisiana
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 6, 2014

We arrived at this 'hotel' (And I use that term loosely!!) on December 29, 2013. The lady at the front desk was very friendly, and that is the ONLY good thing I can say about this place! We walked into the room and found that there was a musty smell, the carpets were so dirty that you couldn't walk on the floor without shoes, the carpet along the baseboards were falling down, the counter top was falling off and just barely hanging-on, and the ceiling in the bathroom was covered in black mold. Every towel that we picked up had to be inspected first to see if there was hair on them from a previous guest. I only found TWO towels that did not have hair on them! We had to dry off with a face towel on a couple of occasions. There was even hair on the walls of the bathroom! The room attendant did not replace towels on a regular basis, nor did she replace the coffee. We had to either wait to have the front desk deliver some or buy coffee on the way to Disney. We also asked that they open the safe for us so that we could use it, but no one ever opened it. The mirrors had splatter on them from the previous guest and there were only a few channels to watch on TV - none of them being worth watching! The pillows are small and extremely uncomfortable! This is hardly a resort, by any stretch of the imagination! To be charged a 'resort fee' of $10 per day was outrageous! When I checked out, I told the front desk that I didn't feel that I should have to pay the fee, but he said that the manager would contact me about it. I haven't heard from anyone so far! Don't stay here!! Spend the extra few dollars and stay somewhere else! This was merely a place to lay your head, and that was IT!

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maingate L, Director of Operations at Maingate Lakeside Resort, responded to this review, January 7, 2014
Dear DisneyLovers27: Thank you for being our guest and for staying with us! We are delighted to see you were please with our wonderful staff! We would like to apologize for any troubles you may have encountered during your stay with us as this is not a typical guest experience. We strive to meet and exceed our guests' expectations and it is troubling when we hear we may not have done so. We invite you to contact the hotel and ask for the manager on duty to discuss your stay as we will make any situation right. Thank you and we do hope to see you again!
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Raleigh, North Carolina
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 30, 2013

We made our reservations online and based off of the Maingate lakeside resorts website. When we checked in it was late and very darks so we didnt really get a chance to check out the outside of the hotel. When we opened the room door it smelled like mold, it was very stuffy. I looked up and there were spider webs in the corners, I sat on the be and there was a bug on the pilliow. We called the front desk to complain and they sent a maintenance worker to look at the bugs and he just pushed the bug to the floor and said its ok. I was discused! To top it off the bathroom was nasty and the toliet did not flush. The front desk staff were very rude and didnt seem to care that there hotel was run down and nasty. I checked out after being there for only 20 minutes. I would not waste my time or money at this dump.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maingate L, Director of Operations at Maingate Lakeside Resort, responded to this review, January 2, 2014
Dear Mash s: We would like the chance to speak with you regarding your experience you are stating in your review. This is not a typical guest experience by any means. Please contact the hotel and ask for the Director of Operations... We strive to meet and exceed our guest expectations and it troubles us when we may have fallen short and look to correct immediately. I look forward to speaking with you soon. Thank you and Happy New Year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Florida
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 29, 2013

Front desk was not friendly. Pool filled with leaves/ice cold/no movie/no activities for kids. Game room/lake terrible. The place do not look like the pictures. Very old need repairs. Bugs killed on the walls/need painted. No microwave in room. I paid $95.00 per night. was not worth it. Room was fair. I brought cleaner/sheets/towels from Walmart. Could not find maids. I would not stay again. Towels in the pool area was wet/cold. Poolside Gazebo bar was falling apart/did not open.

Room Tip: The outside on the place was in terrible shape. The landscape was bad. The place need lots of work...
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  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maingate L, Director of Operations at Maingate Lakeside Resort, responded to this review, December 30, 2013
Dear 848xxxxxxxx: We would like to thank you for staying with us and for being our guest. We want you to know your feedback is very important to us. We expect a high level of customer service from our associates and I certainly apologize if there may have been an issue with the front desk, as this is not typical. We do have 3 pools on property and are serviced regularly by a professional pool company. We do have 1 heated pool in the front where we do have seasonal poolside movies (weather permitting). We will share your comments with housekeeping as well and we do hope you may stay with us again in the future to give us a second chance. Thank you and have a very happy new year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 28, 2013

First did not know, they were going to charge my card $10/ night ( hold), then the room a/c was not working. Put us in another room, bathroom roof light leaking bad, that was coming from people above us probably showering, because of that a major leak coming through the bathroom light. Next the bathroom tub, was wavy water backed up underneath. Seems like I was surfing in the bath tub. The worst hotel, I ever stayed in.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maingate L, Director of Operations at Maingate Lakeside Resort, responded to this review, December 30, 2013
Dear Anita I: Thank you for taking time to review your stay and we appreciate your feedback... Your comments are valued and taken seriously. We would like to apologize for any inconvenience(s) you may have encountered during your stay with us as these plumbing issues mentioned are not typical. We do have managers and staff on duty 24 hours/day to assist guests with any issues that may arise. Once again, we sincerely apologize and we do hope you may give us a second chance in the future. Have a very happy new year!
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Denver, Colorado
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 26, 2013

Okay, I didn't actually "pick" this one - hotwire did it for me. I thought I was getting a good deal, not knowing about the resort fee until I checked in. If I had known I was going to have to spend an extra $10/night, I would have used it to get a better hotel instead. Not the hotel's fault, but annoying and NOT a good deal at all.

This was rated a 2 1/2 star hotel, but I don't think it met those standards. If you're too cheap to give guests conditioner, you're in the 1-2 star range. The rooms are very basic and dated. The gym is a joke. The maids neglected to clean the coffee pot or replenish the coffee. Orlando has more hotel rooms than any other city in the US; I won't be staying here again.

Stayed December 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maingate L, Director of Operations at Maingate Lakeside Resort, responded to this review, December 29, 2013
Dear azraelcat: Thank you for being our guest and for your review. We sincerely appreciate your feedback and value your comments. Your review does not go unnoticed and is read by multiple members of hotel management. We would like to express our sincere apologies in regards to any inconveniences you may have encountered. We do supply all guestrooms with soap, shampoo, conditioner, and complimentary coffee and condiments. We are undergoing many exciting projects in the near future and certainly hope to see you back again for a second chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maingate Lakeside Resort

Address: 7769 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34747
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 160 Hotels in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Maingate Lakeside Resort 3*
Number of rooms: 475
Reservation Options:
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Also Known As:
Maingate Lakeside Hotel Kissimmee
Best Western Hotel Kissimmee
Best Western Lakeside Kissimmee
Best Western Kissimmee
Best Western Lakeside Florida
Kissimmee Best Western
Best Western Lakeside Orlando

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