Now I'm not that hard to please because I myself work at a hotel (front desk rep) and I know how hard customers can be sometimes so I'll try to write an honest review.
One of the main reason why I chose this resort was because of its advertised flexible shuttle times. I don't know what time the shuttle left on my first day because I missed it completely by a few mins (which is entirely our fault) but on the second day, I was at their desiginated bus stop 30 mins early. Their shuttle scheduled departure was 12:20pm, shuttled arrived at 12:05pm and we were relieved to hop on the shuttle with the AC on. Next thing was kind of unexpected, the driver looks outside, sees no one else and just leaves with 5 passengers.. I kind of feel bad for those who came after 12:05pm, even if they made it before 12:20pm, they missed the shuttle. I also like to add that in the shuttle, their was a sign saying "No fees from the hotel has been added for the complimentary shuttle services, to Disney, Tip is expected for good service" and it even goes on to list what tips to give per passenger.
I tipped regardless of seeing that sign but it's still kind of ironic how in the RESORT FEE charged I recieved in this resort clearly states that it was for transportation, and etc.
In addition, this resort is the FIRST stop for shuttle pickup, so prepare to stop on several other resort/hotels on the way to Disney which can take a while...
Now about the stay, they had a nice size fridge, plenty of towels, the beds were comfy and the AC even had a heater option which was Awesome!
However, the hot water in the shower wouldn't work through the shower head but works fine when it comes out through the bath tub haha... I played with it and figured out that both of them had to be on for hot water to work?
I was so tired the first night after Disney I just got into the comfy bed and drifted to sleep... Halfway through the night, I noticed a weird smell in the room that awoken me and i found out it was coming from the mattress pads. It smelled like pet hair so I tossed that on the floor and continued to sleep haha..
Oh and the Wifi does not work in our rooms, I read some reviews about that but took our chances anyways... I called and was told the wifi only worked in the lobby at the moment so I asked if the had a computer at the lobby for the guest to use.. guess what they said? "25 cents a minute" What a joke..I took my laptop to the front desk and sat their as I overheard other rooms call in about the same wifi issue and the front desk agents lying blatantly to them that it just went down today and etc etc... After these agents who appeared so nice @ checkin, through the phone, and etc. They talked about the guests right after they hung up the phone even when several of us were their at the lobby using wifi. Awkward!
In conclusion, take your chances elsewhere....
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- Also Known As:
- Maingate Lakeside Hotel Kissimmee
- Best Western Hotel Kissimmee
- Best Western Lakeside Kissimmee
- Best Western Kissimmee
- Best Western Lakeside Florida
- Kissimmee Best Western
- Best Western Lakeside Orlando