Hotel needs upgrading on exterior and rooms. Upon reservation, I upgraded to a smoking "jacuzzi" suite directly with hotel and was told it had a separate sitting area from the bedroom. Upon arrival, we were told their suites were not smoking and when I questioned about the separate sitting area, I was told we didn't book that kind of suite. I observed another room where such a separate sitting area existed. We were in town for a softball tournament and had half our team staying at this hotel. One couple checked in a room where it didin't appear the sheets were changed because they found some papers with writing on them between the sheets and had to sleep in the second bed because the hotel wouldn't give them another room. This place wasn't even 100% booked and they could have been more accomodating. we will never stay here, again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 15, 2013
Thank you so much for your review. May I please say, that the room you stared into repeatedly was my family apartment. We live on site and yes we have an apartment. You scared the life out of my ten year old and elderly mother, I remember coming out to see what you wanted but you had left and then I saw you go to your room. I am sorry, we were unable to offer you my home to stay in, We offered you a smoking room but you declined. Strange comments from a very strange person Thanks anyway.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.