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“Could be better” 4 of 5 stars
Review of Star Island Resort and Club

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Star Island Resort and Club
3.0 of 5 Resort   |   5000 Avenue of the Stars, Kissimmee, FL 34746   |  
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Ranked #19 of 158 Hotels in Kissimmee
GreenLeadersBronze level
Boston, Massachusetts, Usa
1 review
“Could be better”
4 of 5 stars Reviewed November 18, 2013

We had a nice stay in Nov 2013. The resort does not have a real restaurant but you can order some food from their convenient store. The pool is a nice setting but is not heated which was a huge disappointment as we liked to swim in the evening after the theme parks but it was too cold even for my kids. They have free wifi but if you need to use a computer in their business center it cost $2.99 for 15 minutes. It had many problems and kept bouncing us out of the computer before our time limit ended. Most of the people who worked there were professional except very arrogant. Tania Lopez at the front desk was a life saver to us. She went above and beyond to help us out of a crisis. I wished they offered more tennis activities in the morning. The room has some updates and the beds were comfortable.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, November 19, 2013
Thank you for taking the time to provide this feedback including some helpful information for future guests. We appreciate your kind words regarding Tania and will share this with our staff. It’s great to hear you enjoyed the unit bedding accommodations and updates. We apologize for the issues you encountered with the Wi-Fi and unheated pool. As you know, we have many resorts which house a large number of guests and their wireless devices. We are working to better the wireless connection at our properties but this could take some time. As always, we appreciate your feedback as it will continue to help us improve the guest experience. We look forward to your next visit.
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1,066 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
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English first
Indianapolis, Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 18, 2013

I truly love Star Island. I am a Mom and come here by myself for a long weekend of Rest and Relaxation. I have been coming here for the past 5 years and wouldn't go anywhere else. There is no need for me to leave the resort unless I want to do a little shopping. The spa is a must for me every year. They are very professional and friendly and offer some great deals. I enjoy the pool atmosphere and love the new bar. It is a great addition. They have made some great additions to the resort in the last couple years. The one thing that has not changed is the staff. I love hanging out at the bar and catching up with the staff from the previous year. Chase, Roxanne, and George are awesome bartenders and so friendly. I enjoy listening to the entertainment and watching other guests sing Karaoke. DJ D & DJ Sky are awesome and always keep it fresh and fun. But they do offer music for the older travelers as well. It never fails everytime I go I meet some incredible people traveling through and I feel like I am at home away from home. Keep up the Good Work and see you next year!

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, November 19, 2013
Thank you for taking the time to provide this great feedback. We appreciate your kind words and will share them with our staff. It’s great to hear you enjoyed the spa and bar accommodations. We look forward to your next visit.
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Tampa, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 16, 2013

Husband booked us in here for 3 days of relaxation, check in was.quick Tanya took good care of us and had the most friendliest smile. We didn't bother with Disney we stayed on property,husband loved the gym, we had lunch at chillie hillies, kowla and Rob made us some excellent falafel wraps thanks for the excellent food and customer service. the bartender George upstairs took very good care.of us, can't wait to return in spring for another good time.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, November 18, 2013
Hi Debbie,

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are so glad your husband enjoyed the gym and the food options available. We look forward to your next visit.
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 16, 2013

We are time share owners here and have 2 different units so we need to move from one to the other in the middle of our time. Noraine moved us and treated us like sisters, carrying our luggage and bags, insuring everything was on order, double checking to see of we wanted anything else, making sure we were okay with our unit and not bothered by work being done in the adjacent unit. The whole time we moved it was pouring rain but he was kind, pleasant and attentive to us the whole time. The other outstanding staff member was Michael Kelly who was at the front desk when we first checked in and who made sure we felt welcome and made sure we were on the list to be moved. He called us in our second unit to let us know he would move us immediately if we were inconvenienced by the repair work in the adjacent unit. (We were not inconvenienced). We've owned here close to 20 years and this is the first year all of the equipment was working in the exercise area and we even noticed they had someone checking to be sure things were in good repair. The only negative experience we have encountered is the unrelenting hassle we get about attending the Update meeting every time we come. We've gone on numerous occasions and have been promised repeatedly that we would not be asked to come again. But we are again invited every year and it is extremely difficult to convince them that our "NO!" really means "no". If we say no at check in then we get at least 2 calls inviting us again.
We really love the facilities and the grounds and returned at least every other year.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, November 18, 2013
Thank you for taking the time to provide this feedback along with some great tips for future guests. We appreciate your kind words and will share them with our staff. We are glad you enjoyed the exercise facility and we are glad our staff was able to fully assist with your unit change. We apologize for any issues regarding sales. We know it is important to be treated well while on vacation. Your feedback will help us to continue improving the vacation experience. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Safety Harbor, Florida
1 review
5 of 5 stars Reviewed November 15, 2013

I booked a week's stay here through a third party (GROUPON) and had the choice of 3 properties; based on the reviews of this one, I chose it. I expected a nice 1 bedroom deluxe suite with a separate 2nd bedroom to accommodate my larger travel party. However the travel company that was on groupon totally pulled a bait and switch and booked us the smaller "mini suite" with 2nd bedroom (see my tip for this resort), even though I chose one with a full kitchen and not a "limited kitchen". We didn't know this until we arrived. The travel company was no help in fixing this once we checked in (big surprise there) so I called down to the front desk to see if there was anything they would do, even offering to pay a small upcharge to get the better unit combination. The front desk supervisor, Sobiesky, talked to me on the phone and told me to come down to the desk to discuss. He was super polite and I felt he had a genuine desire to help us out in our situation, even though this wasn't his fault and he didn't have to do anything about it. Within minutes Sobiesky was able to secure us the bigger room that we desired with no questions asked. We were super happy with the entire process and especially Sobiesky's help as well as the front desk staff who were all very helpful and very kind. This kind of customer service is rare nowadays, and I'm very glad Star Island knows that this is how you get not only happy customers, but repeat customers!

The rooms were beautiful, spacious, and very clean. There was plenty of extra pillows and linens for the beds, and since we were staying a week we were offered a towel exchange service halfway through the week, on a Tuesday. The entire property looked very well maintained with nothing out of place. The game room was awesome with a great variety of games, which my 8 year old son loved. I was happy to see that the resort was secluded down a winding road, even though it's right off Hwy 192... we didn't have to hear and see all the "toursity" places. The pool area looks nice and the (extra cost) Rip Slide on the property looked awesome.

Overall this place was very nice and we are completely satisfied with our stay. And based on the great customer service, we will definitely be back!

Room Tip: The "A" side has a queen bed, pull out couch, and mini-kitchen with a table for 4. The &qu...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, November 18, 2013
Hi Brian,

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are so glad you were accommodated with a larger unit to make your stay more comfortable. It is great to hear you enjoyed your unit space and accommodations. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2013

The entire staff at this resort was helpful, energetic and friendly. Sales presentation was not too lengthy or pressuring. Most helpful individual was security officer James Maruffi who provided directions and assistance in locating places. We were very appreciative of his extra effort to ensure our stay was pleasant.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, November 14, 2013
Hi Jon,

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Beach, Florida
Top Contributor
58 reviews 58 reviews
37 hotel reviews
Reviews in 26 cities Reviews in 26 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed November 12, 2013

Let's start on a positive note. The grounds of this resort are wonderful. It's clear that a good first impression is important. Check-in was painless and friendly. Of course you're going to get the "breakfast" sales pitch to get a parking pass but anyone who's stayed at one of these resorts knows that. The pool area is excellent as is the happy hour upstairs daily.

Now onto the negative. The tile roofs on the units are full of mildew and need to be cleaned. It's really quite ugly. The rooms have updated and nice furniture with 1980's style vanities and mirrors in the bedroom. Why bother to update 75% of the room? Walls are thin and you can hear everything (I mean everything) that goes on in the unit next door and above you. Half of me wants to give this place a negative review and the other half wants to give it positive so I guess I'll go with average.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Star Island Resort and Club

Address: 5000 Avenue of the Stars, Kissimmee, FL 34746
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kissimmee
#3 Business Hotel in Kissimmee
#5 Spa Hotel in Kissimmee
#11 Top resorts Hotel in Kissimmee
#14 Romantic Hotel in Kissimmee
#16 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Star Island Resort and Club 3*
Official Description (provided by the hotel):
Star Island resort is a Mediterranean styled resort and spa located just minutes from all of central Florida's major attractions, while still offering the quiet relaxation of luxurious accommodations with a multitude of amenities and activities. Relax in one of our spacious suites or villas with all of the comforts of home. All units include a full kitchen or mini kitchen and our largest unit can sleep up to 8 of your family and friends. Amenities include water sports, tennis, driving range, basketball, supervised family and children's activities and so much more. Visit Star Island for your unique vacation experience. ... more   less 
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Also Known As:
Star Island Resort And Club Hotel Kissimmee
Star Island Hotel
Island Star
Star Island Resort Orlando
Fairfield Star Island Resort

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