I've just returned from a stay in one of the newly refurbished apartments at this resort and was pleasantly surprised by the accommodation. The apartment was clean and filled with modern conveniences including a washing machine, dryer and dishwasher which aren't always provided in other apartments I've stayed in. In addition, the hotel starts you off with a number of cleaning products which is a nice and convenient touch.
Our apartment included a double bedroom and an open plan lounge / diner /kitchen with a sofa bed. Although dubious about sleeping on the sofa bed, I was pleased to discover that it was one of the comfiest sofa beds I've ever slept on. The only downside was that the wall it backed onto was very thin and I was woken up at 6am every morning by the early risers next door. That being said, I am a light sleeper and once I got ear plugs, the noise wasn't too bad.
If I'm being picky about the accommodation, I would say that the fact that there's nowhere to hang your towels is a little frustrating and I wasn't overly struck on the bedding which had a variety of cigarette burns on it. However, that really is the worst I can come up with for the accommodation which really is perfectly acceptable.
My major gripe was with the standard of service. We arrived at 4am in the morning after a long flight delay only to find that there was no bedding for the sofa bed. When I phoned reception the lady on duty argued with me and insisted they'd left some there (they hadn't) before begrudgingly sending someone over who arrived about 30 mins later. This pretty much set the standard for the whole stay. Polite requests for a quilt, message left for a friend at the front desk and courtesy room to freshen up in before catching a late flight were all met with a refusal. In addition, the check out time is 10am, and at 9am they were banging on the door to hurry us out. With no courtesy room to clean up in (something I've never experienced before) if you'd spent the day by the pool waiting for a flight you'd feel very grubby on the way home!
The apartments are very conveniently located for all the major attractions and restaurants. As it was out of season and a little too cold for me, I didn't head to the pool during my stay although I heard it was nice and the tennis courts looked good when we drove past.
All in all, these are good apartments, and if they improve their customer service just a little, they have the potential to be great.
Ask for one of the newly refurbished apartments.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for the feedback, as well as the rating. Here at Liki Tiki Village amenities are a key component to accommodating our guest as best possible, including minor details that have big impacts such as but not limited to cleaning products, also our sofa beds are some of the most comfortable in the market just to assure you can rest after all the fun and excitement you experience throughout the day. We sincerely apologize for any disruption to your sleep, as we do understand some people are up earlier than others and at times can be a bit loud, we do have procedures to handle these type of situations, you just have to dial “0” from your room phone notify the front desk.
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In regards to your check out, 10am check out is pretty much a standard check out time for most resorts, the fact that someone was at your door at 9am hurrying you and your family out is unacceptable and sincerely apologize from the highest of highs. I have since reading this reiterated to our staff when and how checkout is managed. We take pride in our customer service and you should receive nothing but the best of this service, I hope that you would be willing to give us another chance by choosing Liki Tiki Village for your next Florida vacation and allow us to show you why we are considered one of the best in this industry. Again Thank you so much for your input and rating.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.