By checking resort pictures on website, we were very excited about our Orlando vacation. However, we were “cooled off” at the very first second at the check-in that took nearly a half-hour with very rude customer service. The promise of a 90 minute site tour and breakfast with no pressure sales is not what we received! The breakfast sucked, and the agent that we were toured with was very sweet before we started to ask real questions. He was very mad and rude when we said that we can’t and don’t want to make decision of buying timeshare under his pressure right at this second. We need some time to think about it. When we said that , he called other agents that almost started scream at us like we’re so stupid and don’t want to listen them because they do that only in “ our interest”. He spent 4.5 hours from original promised 90 minutes, and when he saw that we’re not going to pay any deposit he left angrily not even saying bi. We spent whole day of our vacation in addition to very bad felling that we were left with.
In addition, we couldn't get sleep until 2-3a.m every night because people were screaming at the pool, and floor about us every night until 2-3a.m. When we called front desk asking them to do something because our baby can’t go sleep fourth night because of so bad noise, they just hang up on us.
- Official Description (provided by the hotel):
- Westgate Vacation Villas provides guests all the comforts of a fully furnished home along with an ideal location just 1 mile from the main entrance to Walt Disney World® Resort and minutes from other Orlando area attractions, family-friendly restaurants and shopping opportunities. The perfect choice for you next Central Florida vacation, Westgate Vacation Villas features accommodation choices ranging from cozy studios to oversized Two-Bedroom Villas with Lofts and a variety of onsite amenities such as 14 heated outdoor pools and the award-winning Drafts Sports Bar & Grill. ... more less
- Reservation Options:
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- Also Known As:
- Westgate Vacation Villas Hotel Kissimmee
- Westgate Villas
- Vacation Westgate
- Westgate Resort Kissimmee Fl