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“It is OK” 3 of 5 stars
Review of Westgate Vacation Villas

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Westgate Vacation Villas
3.0 of 5 Condominium   |   7700 Westgate Blvd, Kissimmee, FL 34747   |  
Hotel amenities
1 review
1 helpful vote 1 helpful vote
“It is OK”
3 of 5 stars Reviewed July 15, 2014

We have owned at Westgate for years but had never stayed at the condo we own....until this July. It is not a 5 star resort anymore, the rooms are pretty clean but dated, the grounds fine but not spectacular....in short it is OK.

Room Tip: avoid the Timeshare presentation - it is really long and the freebees for coming are useless
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas, responded to this review, July 16, 2014
Thank you for your feedback. It is an honor to have you as part of our Westgate family. We aim in providing you with only the best to ensure your vacation is a unique one. We understand that some of our buildings have been going under renovation because we are always looking for ways to improve. We expect that you pointed it out to the management team and, if available, they provided you with a more updated unit. Thank you for understanding and allowing us to better exceed your vacation experience! Mika
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1,987 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (458)
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1 review
5 of 5 stars Reviewed July 14, 2014 via mobile

Very friendly and comfortable feeling I am an owner and I will always recommend Westgate property as the place to vacation whenever your on vacation look for for a Westgate property before booking you won't regret it they want what you want guaranteed to be a memorable stay.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas, responded to this review, July 16, 2014
We want to take the time to let you know how honored we are to have you as part of our Westgate family. We strive in offering each and every owner and guest with a trully memorable time. That is why we have properties all over the U.S so no matter where you are you have a Westgate close to you. We are pleased to know you enjoyed yourself and look forward to seeing you again! M.B
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Macon
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 13, 2014

I would not recommend this place especially for people like me who work hard for the money and take a vacation to relax. We arrived at 1:30 am there were no carts to bring our belongings to the room which was on the 6th floor. Had to go up and down the elevator twice.Which by the way garbage was overflowing from the trash container posted by the elevator.The dumpsters located visibly by the parking lot also glittering with overflowing garbage.I was informed guest keep the carts in their suites for their use and management have a hard time tracking them down. The shower stall door does not close properly so water comes out when taking a shower and full of mildew all over the floor slippery. The jacuzzi not properly scrubbed and cleaned. Not enough parking for handicapped and not enough parking for all guest like looking for a parking in New York City. When I informed management their answer was "because they have so many guest and are unable to cope with everything right away." Golf carts are used to transport visitors around but the staff who use it needs drivers ed.They go so fast no road courtesy. The impression one gets in check in lobby very disorganized and unprofessional young kids giggling and joking around.We went to ice cream shop to buy banana split guess what they run out of banana because the day before was Monday and everyone ordered the same t hing so we ordered ice cream cone the lady in the counter handed me the ice cream we ordered turned around with a bad attitude, left so I had to look for somebody to pay for the ice cream. The fact is why create a monstrous vacation resort and give the excuse of inability to cope with the guest,bad service, disatisfied lowsy workers and of course nothing is for free.Guest pay their timeshare ownership, maintenance and II membership. I promise not to go back.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chagrin Falls
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed July 13, 2014

I was with a Teenage Girls AAU Basketball Team.(By the way this place is about a Mile away from "Wide World Of Sports.")
It was my Great Fortune that Kailynn Quinones was the lady that helped me/us at check-in.
You can Only imagine that with 7 different Condos/Reservations and with each parent and each teenager wanting to have a Condo next to their Best Friends- And some not wanting to be so close to certain people-- Just How difficult this might be to Arrange.
Kailynn listened to my concerns and requests and set us up with Beautiful Condos in the VVC building. These condos were huge and Newly and Nicely Furnished. We had the Lock-off "A" and "B" side 2 Bedroom Condos.
All 7 Families had a Fabulous week.(Our team had our best showing ever at the Tournament.)
In Life, timing is everything-- The team and I are so happy that Kailynn helped us enjoy an incredible week that we will all remember for the rest of our lives.

Room Tip: Tell people such a Kailynn what your goal is. She will help you succeed.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas, responded to this review, July 16, 2014
We are beyond thrilled when our guests have a fantastic experience with us here at the Westgate Vacation Villas. It pleases us when we hear that our staff is going above and beyond to assist our owners and guests; that proves us that they are using our quality standards to the fullest. It would be our pleasure to have you as our guests again! Micky
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New Brunswick, New Jersey
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 12, 2014 via mobile

Stayed here using a timeshare. Front desk,registration and customer service is horrific. They lied to us about what room we were staying in when asked if it was an upgraded room. Do not accept anything they offer you, it's all a scam with terrible sales people. The front desk actually said they "can't' call people back because they are too busy" I think that says it all! Don't not stay here unless you want to be lied to and treated with disrespect. I will never stay at another Westgate. The only good thing is the location, with all the options in Florida stay where you can be treated with respect and have a nice room. We stayed in a two bedroom and wow totally not worth it! Extremely disappointed.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas, responded to this review, July 16, 2014
We appreciate and value your comments. Westgate resorts strives in making each and every owner and guest vacation a memorable one. With that said, we do not tolerate that our staff does not follow our standards of service. We recommend that you call Westgate Resorts coorporate office at 800-217-5076, to properly address your issues and allow us to understand what happened. M.B
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Atlanta, Georgia
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 11, 2014

Let me first start by stating that this a nice 3 or 4 star resort. When you dont offer free internet in this day of time, you seem primitive. Like the other reviews, the walls are very thin. I heard everything in the adjoining room each night.

The rooms are nice enough. If you want jacuzzi and patio, then you are out of luck. The amenities are great. My husband and I took advantage of the bicycles and water sports. We also enjoyed the pool bars and picnics.

Now let me explain my title, send me a memo. I am an owner and my husband and I was basically coerced into attending what they called an "update". We had to give them $20 which we would get back when we finished the tour. Our sales rep Marianna was not only pushy but insulting when we did not want to upgrade. We had just upgraded last year. I wonder how often she upgrades. Nonetheless, at one point she told us our decision was a "no brainer". S he even went on to ask was it something she said as to why we were not upgrading again. Why personalize? After the tour was over,she lost our paperwork and we encountered difficulty in retreiving our money. I became an owner so I would not have to do any more presentations or encounter people like Marianna. Just send me a memo of u pdates. If I want to upgrade I will inform Westgate.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas, responded to this review, August 8, 2014
Thank you for your feedback. We are glad that you enjoyed your last visit with us. As an appreciated guest we value your feedback and apologize for any inconvenience experienced at the resort due to our sales team. These representatives are there to ensure your upmost satisfaction and to assure you of the investment you made. Participating in the updates is purely voluntary, but we do offer incentives in return for your time. As an owner you are given valuable information concerning our newest features and updates to the units and property that way you are aware of the options we have and can choose the one that may best suit your vacation needs. We this will not keep you from visiting us again.

Nicole
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Indianapolis, Indiana
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 8, 2014

We stayed a week, June 29 - July 6, 2014, in a two bedroom villa. It is basically like an apartment complex. We were on the second floor but was okay with that. The villa was well kept and clean but the interior decor is starting to get out of date. The kitchen lacked a few simple things like a pizza pan, cookie sheet, and egg pan.

Since we were on the second floor, we had a screened in balcony. It is not real big but had a table with four chairs, a small side table and a chaise lounge. Our balcony had a view of the pond with the water fountain.

The landscaping is very nice and well kept. We did visit the pool a few times, they have something like 13 pools. I would of liked a pool for adults only because some of the teens were pretty rowdy at the pool.

The staff we interacted with were very kind and did not hesitate to help us with our request or questions. We enjoyed it very much and will be happy to return.

Room Tip: If you have trouble with stairs or small children in carriers, ask for a ground floor room. It will...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas, responded to this review, July 10, 2014
We are honored you chose to stay with us at the Westgate Vacation Villas. It is great news to know you took great advantage of your vacation time within the property. We have so much to offer and entertain you, that you will not feel the need to leave the property as much. Our staff is always at your service on every step of the way, for that reason, we hope you enquired them with the missing kitchen items. We hope you will visit us again and please recommend us to your family and friends! M.B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Vacation Villas

Address: 7700 Westgate Blvd, Kissimmee, FL 34747
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 56 Specialty Lodging in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westgate Vacation Villas 3*
Number of rooms: 1024
Official Description (provided by the hotel):
Westgate Vacation Villas provides guests all the comforts of a fully furnished home along with an ideal location just 1 mile from the main entrance to Walt Disney World® Resort and minutes from other Orlando area attractions, family-friendly restaurants and shopping opportunities. The perfect choice for you next Central Florida vacation, Westgate Vacation Villas features accommodation choices ranging from cozy studios to oversized Two-Bedroom Villas with Lofts and a variety of onsite amenities such as 14 heated outdoor pools and the award-winning Drafts Sports Bar & Grill. ... more   less 
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Also Known As:
Westgate Vacation Villas Hotel Kissimmee
Westgate Villas
Vacation Westgate
Westgate Resort Kissimmee Fl

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