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“Accomodating and Courteous-Clean and Conveniently Located” 5 of 5 stars
Review of Holiday Inn Orlando SW - Celebration Area

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Holiday Inn Orlando SW - Celebration Area
3.0 of 5 Hotel   |   5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)   |  
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Ranked #14 of 158 Hotels in Kissimmee
Felicity, Ohio
1 review
“Accomodating and Courteous-Clean and Conveniently Located”
5 of 5 stars Reviewed February 28, 2011

We have stayed at this hotel for over three at a timme for the last four years. We do business in the area that requires a long stay. Every year, we have been treated courteously and professional by every staff member. They have gone out of their way to accomodate our business needs while we are there.
This hotel is conveniently located to many attractions. From the lobby to the pool area to the rooms to the small restaurant on site, it is always clean and tidy. The beds are very comfortable and the rooms with king beds are very accomodating for those who need to work away from the office.
The bar staff and food service staff have gone out of their way to make not just us, but many of our colleagues, feel welcome and special.
We have observed many families at this particular hotel who seem to enjoy the large pool and playground area. The location and the security staff promotes a safe and secure environment.
We honestly can't reccomend a better place to stay for the value and service we received at this hotel.

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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979 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
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Toms River, New Jersey
1 review
4 of 5 stars Reviewed February 25, 2011

Great place but ac was very noisey sometimes.They say will they will fix. Small bathroom

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newberry fl
1 review
5 of 5 stars Reviewed February 25, 2011

We stayed 2 nights the hotel rooms were very nice the staff was above and beyone to make our stay great. the pool hot tub bar meet all our needs plan on staying again very soon.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Smyrna, Georgia
1 review
4 of 5 stars Reviewed February 25, 2011

The rooms were nice, clean and newly renovated, and the kids absolutely loved the pool!

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 20, 2011

I have never written a hotel review. But such is my disappointment with this hotel I have to. I cannot understand the good reviews.
I stayed here for 2 nights following a work conference, to extend my stay and enjoy wonderful Orlando.
I arrived to find I was surrounded by flea markets, bargain shops and dodgy ticket totes.
Fine - not a problem but seemed to go down hill from there.
My room key did not work and maintenance were called. The maintnenance man could not open the door and his supervisor called. He managed to open the door (with force) and made me feel like an idiot (not good customer service) even though his employee had same problem.
If you after healthy food - dont go here. The restaurant/"breakfast" bar is basically a fast food shop - fried food or pizza or soggy fruit is about it.
The bar did not have any draft beer working (for which I had a token) so they charged me for bottle beer. Dont expect a beer at lunch time - doesnt open til 3pm
I had ants in my room, and the shower water smelt stagnent.
To clinch the dreadful review. I had a late flight so checked out on time and left baggage with the hotel - sitting by the pool for the day. Guess what - they messed up and gave my bag to another guest who had left for a hotel 10 miles away. To cut a long story short - I missed my (much needed) flight home to UK, due to how they handled the situation. Whilst they have agreed compensation and cost coverage for an overnight stay and flight transfer - the inconvenience caused by lack of care or concern over my baggage is not acceptable.
DO NOT STAY HERE!! - Not sure if I can make it any clearer. There are plenty of other hotels closer to the parks and in a better area. Book somewhere else - please!!

  • Stayed February 2011, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevDirector, Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, February 21, 2011
Thank you for your review of our hotel. We apologize that you didn't receive the high level of customer service that our guests normally enjoy while here at the hotel. We take pride in providing superior customer service and it appears that we didn't accomplish this during your visit. The mishap with the luggage is unacceptable and we are already making changes to our luggage storage procedures to ensure that this type of mistake doesn't happen again.
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Clearwater
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 20, 2011

We have stayed several times at this Holiday Inn and continue to enjoy efficient and friendly staff that are always there to meet all your needs or wants. The hotel is in a very good location with very clean rooms and comfortable beds. The food court is convenient with a nicely equipped gym area. We will continue to stay at this facility. For the comfort, pleasantness of staff, cleanliness, cost, and convenience, you can't go wrong.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wallace, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 15, 2011

We stayed 10 days in this hotel and have done so in the past. We found everything to be excellent as in the past. Service was great; housekeeper was friendly and wanted to assist with anything we needed for our stay; location was near all of our needs; hotel clean with lots of amenities.

  • Stayed February 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevDirector, Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, February 18, 2011
Thank you for your hotel review. We love our repeat guests and strive to make sure that every guest that steps through our front door can't wait to come back again and again. See you soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando SW - Celebration Area

Address: 5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kissimmee
#10 Romantic Hotel in Kissimmee
#15 Best Value Hotel in Kissimmee
#18 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Orlando SW - Celebration Area 3*
Number of rooms: 444
Official Description (provided by the hotel):
Devote your time to fun activities at Holiday Inn Orlando SW - Celebration Area (formerly Holiday Inn Main Gate East), located in Kissimmee, Florida, off U.S. Highway 192 East (also known as the Irlo Bronson Memorial Highway). We are an official Walt Disney Good Neighbor full-service hotel! Enjoy our newly renovated rooms, kid suites, meeting facilities, pool, kids theater, and business and fitness centers! Reminisce with M-I-C-K-E-Y M-O-U-S-E at the world-famous Walt Disney World resort in nearby Orlando. See the characters come alive at the Magic Kingdom. Travel to futuristic times at Epcot center. Witness pure movie magic at Disney s Hollywood Studios. Visit Osceola Heritage Park, a 120-acre multipurpose complex that offers exciting sports and entertainment shows. Catch a concert or event at the Silver Spurs Arena, or a baseball game at the Osceola County Stadium. Shop at the Loop, a large outdoor strip mall housing major department stores and smaller retail stores, casual restaurants, and a movie theater. Rev your engine and head to Old Town, a vibrant, family-friendly shopping, dining, and entertainment destination. Enjoy live entertainment each night and don t miss the Classic Car Cruises. Rejuvenate with a tasty hot breakfast at our Trattoria Cafe. Eat hearty from our Best-4-Breakfast menu. Enjoy a leisurely, peaceful vacation or comfortable working environment at our hotel, where Kids Stay Free and Kids Eat Free. Relax, it s Holiday Inn Orlando SW - Celebration Area. ... more   less 
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Also Known As:
Holiday Inn Main Gate East Hotel Kissimmee
Holiday Inn Orlando
Orlando Holiday Inn
Holiday Inn Kissimmee
Kissimmee Holiday Inn

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