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“Good Choice” 5 of 5 stars
Review of Holiday Inn Orlando SW - Celebration Area

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Holiday Inn Orlando SW - Celebration Area
3.0 of 5 Hotel   |   5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)   |  
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Ranked #14 of 158 Hotels in Kissimmee
Clyde, North Carolina, United States
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Good Choice”
5 of 5 stars Reviewed February 1, 2014

Spent three nites here. Convenient to Old Town for the NCRS and about a 15 minute drive to Mecum. Close to a variety of restaurants. I can't understand why trip advisor insists on 200 words. I feel like I gave an adequate evaluation of this property with 146.

Room Tip: Ask for a room facing Orlo Bronson.
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, February 2, 2014
Thank you for your positive review of our hotel. We are pleased that your enjoyed your stay with us and our location to shops & restaurants met your needs. Our hotel is a popular choice to the local convention center and other venues.

Again, thank you for your review and we look forward to seeing you on your next trip to the area.
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979 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
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English first
Brooklyn, New York
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 30, 2014

I just checked in the weekend of jan 24th. When we got to our room , i begin to itch not even 15mins with in being there. I booked the suite with the bunk beds for my kids and me. I checked all the beds and found hair and dirt. I checked the bathrooms and the floor was very dirty. it looked like they didnt even sweep the floor. i asked for new sheets for all the beds and towels. when we were changing the sheets , my son found brown spots on the white down comforter that was on his bed. Just nasty. When i woke up in the morning, a cup that was near my bed on the night stand was full of ANTS. I called the manager and she changed our room and offer me nothing but her apology. she didn't even comp our room. she moved us to a new room and that room had ants on the coffee pot and tables. All she gave us after that was free breakfast tickets and tokens to the broke game room. it was hot and 1/2 of the games was broken. I will NEVER go back there again.

Room Tip: don't stay here ...the pictures are deceiving.
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  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 31, 2014
On behalf of us here at the Holiday Inn Main Gate East we would like to thank you for your recent stay with us and for taking the time to leave feedback regarding your stay. We would like to apologize for any issues you may have encountered during your stay and for not meeting your expectations. We apologize that the room quality and cleanliness did not meet your expectations.
If you would like to further discuss your stay with us please feel free to contact me
directly @ Stephen.zuravin@orlandofunspots.com

Stephen Zuravin
Front Office Manager
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 26, 2014

We stayed here one night before the Disney marathon and found it to be decent, but overall not impressive. We booked on Priceline and received a good deal, yet when we went to check out they made us pay an extra fee as a "service charge." They didn't explain what this was, just made us pay it. What's the point of getting a good deal on Priceline, but being nickle and dimed later? The customer service was overall not impressive and everyone seemed unhappy and made us feel as if we were inconveniencing them.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 29, 2014
Thank you for your recent review of our hotel. We appreciate your feedback. We do charge a Resort/Service fee that covers services including complementary transportation to the theme parks, pool activities, Internet, in-room safes and local phone calls. The fee is listed on our brand and third party websites to include Priceline, through our Central Reservations office, and is disclosed once again during check-in. The majority of hotels in our area charge this fee and we truly feel it is a benefit to our guests when you consider all that it includes. We apologize that that you did not feel our customer service met your expectations. It is our goal to exceed every guest’s expectations during their stay.

Again, thank you for your feedback and we look forward to seeing you gain on your next trip to our area.
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cleveleys
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 25, 2014

Back again for another vacation. Stayed here many times over the years. Location excellent. Can't fault anything in the room. Staff great especially Millie in the bar. Will be there again in march. Hope to find everything as good as usual. Have stayed in Disney hotels in the past but rooms better value here.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 26, 2014
Thank you for your comments regarding your recent stay with us. We are pleased that you enjoyed your stay and continue to return to stay with us.

We look forward to seeing you on your return trip in the spring.

Brad Boland
General Manager
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Menifee, California
1 review
5 of 5 stars Reviewed January 23, 2014

We had our Conference that was held at the Holiday Inn Main Gate East. Kissimme, Florida. We had a person in our group looking around for a good place to hold a conference and found the Hotel was willing to accommodate us and give a competitive price. There are a lot of hotels in the Orlando area, so it took awhile to narrow down where we wanted to stay.
We arrived late at night and wanted to make sure that the room had a desk and office chair to study and prepare for the meetings. When we got to the room, there was an easy chair and table, but no desk and office chair. The next day they moved us to another room to accommodate our requests and it was perfect.
Our group also ate all our meals at the hotel. It was so easy to stay at the hotel, have our meetings and have all our meals supplied. Breakfasts had a big buffet full of choices. Lunch was delicious with salad and several choices for a main dish. Dinner was good too with several choices. For those who like desserts, there was also some yummy things to temp you. There was a variety of food each day so you didn't get bored. Kitchen staff and dining room staff were friendly and helpful. They seemed to really like their jobs!
I especially wanted to thank Stephen Zuravin who went above and beyond to make our stay a pleasure. He took great care of us and also put up with all our questions and requests. Because of him, we would definitely stay there again and have our meetings there. Also wanted to thank Chip and Tawanna for their help. With a large group of people, you never know how much coffee, hot water, cups and supplies you are going to need. They were willing to work with us to adjust our needs. They also let us bring in our own snacks for coffee breaks.
Hotel was safe and central. There is a Publix right down the street. Restaurants are all around for miles and miles. They have three conference rooms that are comfortable. They supplied all that we needed...podium, screen, PA system.
Great place to stay and have Meetings. Staff is super friendly, accommodating, patient and takes action to trouble shoot. Thanks for a great stay!

Room Tip: We stayed in Tower One. Room was a King size bed and had a hide a bed couch and chair. Also had a...
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 26, 2014
Thank you for your positive comments from your recent conference at our hotel. We're thrilled to hear that everything went so smoothly for the group, and that we exceeded your expectations on every level. As is also our philosophy with individual guests, we believe that every group is a VIP group, whether large or small.

It is heartwarming to hear your comments on Stephen, Chip & Tawanna. We will be sure to share your comments with them. We truly appreciate having the opportunity to host your conference, and we certainly hope that we can do so again in the future.

Brad Boland
General Manager
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Shakopee, Minnesota
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 20, 2014

This hotel was a great location for those who are visiting Disney and don't want to spend all the money staying on the Disney property. Besides the location, there really wasn't much to be proud of. For the size of the hotel with two towers, the swimming pool was quite small. They have a cafeteria which was never open when the published hours of operation were posted. They did not have a free continental breakfast which would have been helpful for the number of kids that were staying at the hotel that were playing at the ESPN Wide World of Sports.

The rooms were not that clean. Our friends experienced dirty, hairy sheets when they checked in. We asked for towels one day when the cleaning people left us no towels and we called the front desk who said they would be happy to send towels and the next morning we still had no towels and had to call again. We also tried to use the boarding pass kiosk in the hotel lobby and it would not connect or work. Asked the front desk if they could help us out and they allowed us to use their computer but it could not connect to the printer so we had to do that in the airport which was very inconvenient. We asked to use the business office in lieu of the broken kiosk and they said they would have to charge us.

The parking lot could not hold all the guests cars and most had to park along the sides of the parking lot and in some of the spots for the on-site rental car company.

Location was near a lot of fun stuff for kids and shopping but that was the only real positive.

Average deal for the price

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 23, 2014
Thank you for your recent stay with us. We are pleased that you enjoyed the location. We do have a full service restaurant to handle various offerings to our customers. We do have various breakfast packages available that customers can purchase at booking. Our Restaurant/Food Court did have expanded hours during the Holiday’s to accommodate many of our guests to include guests going to Wide World of Sports.
We do want to apologize for any issues you encountered with your guestroom being serviced during your stay. It is our goal to exceed every guest’s expectation while they are with us.
If we may be of any further assistance, please do not hesitate to contact Stephen Zuravin at Stephen.zuravin@orlandofunspots.com.
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Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 20, 2014

After leaving the flamingo water resort hotel, we found ourselves here and wow glad we found it! The staff is excellent, rooms are comfy and clean, and the price was great! Close to everything as well. Next time we come to Kissimmee we will be staying here again!!! The hotel was almost booked, but we did manage a queen room, and it was just fine!!! A+++++

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 23, 2014
Thank you for your positive review of our hotel. We are pleased that you enjoyed your stay with us and our staff and services exceed you expectations. We are pleased that you would recommend our hotel.

Again, thank you for your review and we look forward to seeing you on your next trip to the Orlando/Celebration area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando SW - Celebration Area

Address: 5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kissimmee
#10 Romantic Hotel in Kissimmee
#14 Best Value Hotel in Kissimmee
#18 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Orlando SW - Celebration Area 3*
Number of rooms: 444
Official Description (provided by the hotel):
Devote your time to fun activities at Holiday Inn Orlando SW - Celebration Area (formerly Holiday Inn Main Gate East), located in Kissimmee, Florida, off U.S. Highway 192 East (also known as the Irlo Bronson Memorial Highway). We are an official Walt Disney Good Neighbor full-service hotel! Enjoy our newly renovated rooms, kid suites, meeting facilities, pool, kids theater, and business and fitness centers! Reminisce with M-I-C-K-E-Y M-O-U-S-E at the world-famous Walt Disney World resort in nearby Orlando. See the characters come alive at the Magic Kingdom. Travel to futuristic times at Epcot center. Witness pure movie magic at Disney s Hollywood Studios. Visit Osceola Heritage Park, a 120-acre multipurpose complex that offers exciting sports and entertainment shows. Catch a concert or event at the Silver Spurs Arena, or a baseball game at the Osceola County Stadium. Shop at the Loop, a large outdoor strip mall housing major department stores and smaller retail stores, casual restaurants, and a movie theater. Rev your engine and head to Old Town, a vibrant, family-friendly shopping, dining, and entertainment destination. Enjoy live entertainment each night and don t miss the Classic Car Cruises. Rejuvenate with a tasty hot breakfast at our Trattoria Cafe. Eat hearty from our Best-4-Breakfast menu. Enjoy a leisurely, peaceful vacation or comfortable working environment at our hotel, where Kids Stay Free and Kids Eat Free. Relax, it s Holiday Inn Orlando SW - Celebration Area. ... more   less 
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Also Known As:
Holiday Inn Main Gate East Hotel Kissimmee
Holiday Inn Orlando
Orlando Holiday Inn
Holiday Inn Kissimmee
Kissimmee Holiday Inn

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