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“Just ok” 3 of 5 stars
Review of Holiday Inn Orlando SW - Celebration Area

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Holiday Inn Orlando SW - Celebration Area
3.0 of 5 Hotel   |   5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)   |  
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Ranked #21 of 158 Hotels in Kissimmee
Palm Beach Gardens, Florida
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
“Just ok”
3 of 5 stars Reviewed January 5, 2014

We stayed one night at this hotel. We needed a hotel in a pinch being too tired to drive home from Disney. The front desk staff was very accommodating. We did not have a reservation, they could see how tired we were and they were very quick and efficient during check in.

We thought the room was a cool set up. We had a family suite that had a queen bed with a bunk bed. The adult and kid beds were separated by a half wall. Each side had a t.v. Cool idea to give each their own space.

The room was clean and a good size. It was somewhat dated. The bathtub was old and age-stained. I'm not sure I'd bathe a child in it, it was kind of crummy. The bunk bed t.v. was some old 90's relic, but served it's purpose. The adult bed t.v. was a modern flat screen.

The adult bed was past its prime. It had a large crater in the middle. If you were alone, I guess you could just comfortably roll into the crater and be content, but two people in the bed means you are constantly rolling into each other. It wasn't a big deal for 1 night, but several nights would be difficult.

Overall, the hotel had a good location, nice lobby, friendly staff and so-so rooms. With a cosmetic refresh and new mattresses, this hotel could be a gem. If you are traveling to Disney, it's the same price as a value resort, just stay on Disney property. If you are looking for something in the middle of all of the attractions, it could be a possibility...just check the mattress!

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 6, 2014
On behalf of all of us here at the Holiday Inn Main Gate East we would like to thank you for your recent stay with us and for taking the time to review our property. We are pleased to know that the layout of our family suite met your expectations for you and your family. We are constantly updating and making improvements to our property and our rooms. We are also pleased to hear that you and your family found our property to be in a great location. We hope that in the future you consider choosing our hotel as your destination when visiting the Orlando/Celebration area.
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906 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
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English first
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 5, 2014

We stayed at this hotel for one night as we were in Florida one day early for our vacation rental. The location is very good with lots of shops and restaurants very close, the room was huge, but the bathroom was so small that I couldn't close the door when the bathmat was on the floor. The room was very clean, but the hallways were dated and not as clean. There was a bar of soap left by someone in the middle of the hallway that was still there the next morning, even though I know that at least one staff had been through the area to deliver our bill. We lucked out and had a room with a kitchenette, which was very nice when travelling with a baby. We could keep some milk in the fridge and warm it up in the microwave. Check in and check out were quick and easy, and there was enough parking. The pool area looked very nice from our balconey but we didn't have time to use it as we were up and out early in the morning. Can't comment on the food or shuttles as we did not use any of those amenities.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 6, 2014
We would like to thank you for your recent stay with us and for taking the time to review our property. We are pleased to hear that overall you enjoyed the type of room you had received and that your experience with our staff at check in and check out was a good one. We are also happy to hear that you and your family found our location to be very convenient. We hope that you consider choosing our property again in the future when your travels bring you back to the Orlando/Celebration area.
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Junction City, Kansas
1 review
5 of 5 stars Reviewed January 4, 2014

Stayed for one night in mid December with a quick day trip to the parks. Staff was awesome and the hotel was well maintained! I used the shuttle to Disney and it was great. It was nice that I didn’t have to drive. There is a Resort fee that I was told covers the transportation. It was well worth it. This will be my place of choice on my trips back to the area.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 5, 2014
Thank you for your review of your recent stay with us. We are pleased that our staff exceeded your expectations during your stay and that you found our facilities clean and well maintained. It is our goal for our guest’s to have a memorable experience staying with us.

Our shuttle to the Magic Kingdom is very popular with our guest’s. Again, thank you for your review and we look forward to seeing you on your next trip to the area.
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Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 2, 2014

We arrived in the Disney area a day ahead of time, thanks to great traveling weather and were just looking for a great stay to rest up for our 1st day at Disney. We made a great choice! The kids loved the fact that the room had bunk beds and they were able to put us in a connecting room with my father-in-law next door. The only drawback was the bathroom in our room was a little tight. Everything was clean and tidy. We got a perfect nights sleep! There is a McDonald's basically in the parking lot, so my hubby walked over and got breakfast while the kids and I were getting ready for our day. The next time we are in the area, we will definitely stay here!

Room Tip: If traveling with kids, ask for a Queen room with bunks!
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 4, 2014
Thank you for your recent stay and review of the Holiday Inn Main Gate East. We are very happy that you and your family enjoyed your recent stay with us. We are happy that you found our breakfast to be excellent and that you were able to enjoy all of the amenities that the hotel has to offer to our guests. We hope that you will stay with us again the next time your travels bring you back to sunny Orlando.
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Anchorage, Alaska
1 review
3 of 5 stars Reviewed January 1, 2014

Very nice hotel, we checked in early without a problem. Our first room had a strange smell, so we requested a new room, which the front desk clerk took care of, no problem. The breakfast was plentyful. There was a shuttle for the parks, but really everything was within a 10 minute drive, it was easier to drive there ourselves so we didn't feel rushed at the end of the night trying to catch the shuttle. Parking at night was difficult though, the parking lot was always full. The only thing that was a downside was that the fire alarm went off one night at 3 in the morning. The rooms were clean and provided enough space for 3 adults and 2 kids (one an infant). You can't beat the location.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 4, 2014
On behalf of all of us at the Holiday Inn Main Gate East we would like to thank you for your recent stay with us and we are glad that you and your family enjoyed the location in which we are to the theme parks and that you and your family were happy with all of the amenities that our hotel has to offer. We would like to apologize for any inconvenience that the fire alarm may have caused while you were here. If you have any additional feedback or concerns please fee free to contact me directly.

Stephen Zuravin
Front Office Manager
stephen.zuravin@orlandofunspots.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 1, 2014

I booked it using hotels.com. Although most hotels on the area would state that there was an extra daily fee USD10-15, this one did not state it, but charged it.
Service was terrible. I stayed for 10 days. In 4 of them, nobody showed up to clean the room. When I came back from Disney, the room was as I left it. Let alone, replacing everyday use items. I would often have to run to the front desk to ask for plastic cups, because they were not replaced.
Last but not least, they did not give points for IHG rewards, claiming that this was booked through hotels.com. However, I always book using the site, and this was the first hotel that used this excuse not to do it.
I do not recommend it.

Room Tip: Don't do it. There are better options around.
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  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 2, 2014
On behalf of all of us here at the Holiday Inn Main Gate East we would like to thank you for your recent stay with us and for taking the time to provide your feedback. Our guests have many options when it comes to booking their hotel room. We would like to apologize for any inconvenience that was encountered during your stay. If you would like to provide additional feedback please fee free to contact our Front Desk Manager @

Stephen Zuravin
stephen.zuravin@orlandofunspots.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 30, 2013

Booked this hotel as last resource as everything else around was full. Let me say that hotel was packed meaning they are making money hand over fist. Staff was great but the hotel needs renovation. Carpet in hall smells, bathroom tub clogged, one of the tvs didnt work, phone in room didnt work, there was a smell in bathroom I guess from tub being clogged, no soap holder in bathroom.
Please management, spend some money in making this a cleaner place. From a business owner to another, you will get your money back in no time.

Stayed December 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, December 31, 2013
Thank you for your recent review of our hotel. As you could see during your stay, we are currently in our peak season in the Disney area. Your positive comments regarding our staff are very much appreciated. We apologize that you had issues with your guestroom. We hope that you contacted our guest service desk to have them corrected. We have staff on duty 24 hours a day to assist all of our guest requests and needs. It is our goal to exceed very guest’s expectations while they are with us.

We have made many improvements over the past year in the guestrooms and commercial areas of the hotel to enhance our guest experience. We do receive many positive comments from our frequent guests. We will continue to make improvements in our facility going forward.

Again, thank you for your feedback and we look forward to seeing you on your next trip to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando SW - Celebration Area

Address: 5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kissimmee
#13 Romantic Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Orlando SW - Celebration Area 3*
Number of rooms: 444
Official Description (provided by the hotel):
Devote your time to fun activities at Holiday Inn Orlando SW - Celebration Area (formerly Holiday Inn Main Gate East), located in Kissimmee, Florida, off U.S. Highway 192 East (also known as the Irlo Bronson Memorial Highway). We are an official Walt Disney Good Neighbor full-service hotel! Enjoy our newly renovated rooms, kid suites, meeting facilities, pool, kids theater, and business and fitness centers! Reminisce with M-I-C-K-E-Y M-O-U-S-E at the world-famous Walt Disney World resort in nearby Orlando. See the characters come alive at the Magic Kingdom. Travel to futuristic times at Epcot center. Witness pure movie magic at Disney s Hollywood Studios. Visit Osceola Heritage Park, a 120-acre multipurpose complex that offers exciting sports and entertainment shows. Catch a concert or event at the Silver Spurs Arena, or a baseball game at the Osceola County Stadium. Shop at the Loop, a large outdoor strip mall housing major department stores and smaller retail stores, casual restaurants, and a movie theater. Rev your engine and head to Old Town, a vibrant, family-friendly shopping, dining, and entertainment destination. Enjoy live entertainment each night and don t miss the Classic Car Cruises. Rejuvenate with a tasty hot breakfast at our Trattoria Cafe. Eat hearty from our Best-4-Breakfast menu. Enjoy a leisurely, peaceful vacation or comfortable working environment at our hotel, where Kids Stay Free and Kids Eat Free. Relax, it s Holiday Inn Orlando SW - Celebration Area. ... more   less 
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Also Known As:
Holiday Inn Main Gate East Hotel Kissimmee
Holiday Inn Orlando
Orlando Holiday Inn
Holiday Inn Kissimmee
Kissimmee Holiday Inn

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