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“Pleasantly Surprised” 4 of 5 stars
Review of Holiday Inn Orlando SW - Celebration Area

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Holiday Inn Orlando SW - Celebration Area
3.0 of 5 Hotel   |   5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)   |  
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Ranked #15 of 158 Hotels in Kissimmee
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
“Pleasantly Surprised”
4 of 5 stars Reviewed April 22, 2013

We selected this Holiday Inn as part of a Southwest Airlines vacation package and I was a bit concerned over the potential quality of the hotel given its Kissimmee location. I was pleasantly surprised by the visit. This HI is “closer” to Disney than many of the hotels on the Kissimmee strip and in my opinion, is on the slightly nicer side of town, toward Celebration. The hotel itself was originally built in the early 80s, but you can tell it has been remodeled. The hotel consists of two towers with a food court and pool in the center area. It appeared that all “inward facing” rooms had a balcony. Our room was third floor, facing inward, and unfortunately we had a good view of the food court roof instead of the pool.

The room we had was two queen beds. Furniture was newer style and television was flat screen with HD. Plenty of cable channels, including kids channels. The bathroom vanity was not enclosed as part of the tub/toilet area and was a bit small. The tub/shower and toiled were in a rather small room and a bit difficult to navigate. The shower had a newer surround. The room also had a refrigerator. No odd cleaning or chlorine smells either in this hotel, which was nice.

The food court included a Pizza Hut and A&W, which would cook up your selections after the order, so add some time. They also offered a daily breakfast buffet in the $10 range. A small bar was also next to the pool/hot tub area in the courtyard, with nightly drink deals. The hotel also has a gift shop stocked with snacks and souvenirs. Alamo Rental Cars has a desk in the lobby as well for renting vehicles.

There are plenty of chain restaurants in the area as well as a McDonalds right next door.

The hotel also offered a shuttle to the Disney locations, albeit not continuous and with limited times.

My one complaint would be the air conditioner. No matter whether you were on high, low, or auto, it was the same loud fan speed. On auto, the AC seemed to be on 5 minutes and off five minutes. The first night, it kept us up, but after days of walking, you didn’t notice.

Room Tip: If booking via a third party package, ask the front desk to add your Priority Club number. Also, ask...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, April 28, 2013
Thank you for taking the time to write a review of our hotel. I am very happy that you found our location to be convenient for visiting Disney and you enjoyed the hotel facilities and offerings. I do apologize that you had a problem with the air conditioner. We are constantly working to improve our facility. Again, thank you for your comments. We look forward to seeing you again on your next trip to Orlando.
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976 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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English first
Tucson, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2013

We had planned this trip and were really looking forward to going to Florida! The hotel was clean, the room was very nice, and all staff members were so polite and helpful. Everyone seemed to go the extra mile to ensure we had a terrific stay. It was so nice not having to worry about where we were staying - we had too many other things planned, so one less concern was fantastic! We truly couldn't have asked for a better location...right near the parks.

Thank you so much for making our vacation one to remember!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, April 28, 2013
Thank you for your positive review of our hotel. We are pleased that you enjoyed our facilities and service. We are glad the location to the local attractions worked well for you. Hope to see you again on your next trip to the area.
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cleveleys
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 18, 2013 via mobile

Back again to this hotel and another great stay. Rooms very clean. All staff very helpful. Millie in the bar great and the guys in the restaurant at night really helpful. Had many stays here all good. Great location near good restaurants. We will be back there again in October for a three week stay. I think that says it all!!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, April 28, 2013
Thank you for taking the time to write a review of our hotel. We are pleased that you were back to stay with us again. It is always gratifying to read such positive comments about our employees, and I know that Millie will be excited to hear that she was mentioned specifically. Providing exceptional guest service and a positive guest experience is our top priority and I am so happy to hear that that we met your expectations. We look forward to seeing you again in October!.
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Boston, Massachusetts
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 18, 2013

Good location on rt 192 across the old town atractions,the hotel is good condition rooms are ok (clean) , nice pool huge parking lot wich helps on busy on busy days... Next door a macdonalds, , ponderosa always helps.. Goodhotel def a 3 star

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, April 28, 2013
Thank you for your comments regarding your recent stay at the hotel. We are pleased that you enjoyed the old town attractions and the cleanliness of your room along with our other facilities. We look forward to serving you on your next trip to the area.

Brad Boland
General Manager
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Uckfield, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 16, 2013

We booked through monarch for 14 nights the hotel was described as refurbished, the photos on the web site looked good and the reviews seemed to be ok. What a mistake we got there the first room was untidy and the bathroom was tiny, they moved us to another room which was so noisy we could not sleep from the ac in the room we switched it off and then the ac for the restaurant below kept us awake. We moved again this time reassured we would get a good night sleep but the ac in room was still noisy and the pool below was very noisy until midnight. The restaurant food was buffet and was cold and poor quality. The only good thing about this hotel is it is close to the parks if you are only going for few nights it might be ok but no good for a longer stay.
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, April 28, 2013
I am disappointed to read that your guest experience was less than satisfactory during your recent stay. Your comments regarding housekeeping & the restaurant have already been shared with the department manager's so that we can ensure this type of situation will not happen in the future. We apologize for the noise in the pool area and are glad to hear that you found our location convenient to the parks. I hope that you will try us again if you come back to the Orlando area, as this was not typical of our normal guest experience. Please feel free to call me directly if you have further comments or concerns. 407-396-4222 or brad.boland@whg.com.

Brad Boland
General Manager
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Bronx, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 13, 2013

I can't complain, I was there for 7 nights First week of April 2013. All I can say is I truly love it and I will recommend to any of my family or Friends to go and I truly enjoyed the experience. Every staff member was very courteous and attentive. The rooms were spacious and fairly updated. Parking was well lit and plentiful even with several, apparent, groups in the hotel. They also have a free shuttle that take you from the Disney World Park

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, April 28, 2013
I am so happy to hear that you enjoyed a relaxing stay at the Holiday Inn Main Gate East. Our staff works hard to provide the highest level of service to our guests and I know they will be excited about the compliments you shared. I am pleased you enjoyed the transportation to and from Walt Disney World. We look forward to seeing you again on your next trip to the Orlando area.

Brad Boland
General Manager
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Dallas, Texas
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 9, 2013 via mobile

I stayed at the Holiday Inn for a few days on both business and pleasure and truly enjoyed the experience. Every staff member was very courteous and attentive. The rooms were spacious and fairly updated. Parking was well lit and plentiful even with several, apparent, groups in the hotel.

They also have a free shuttle to the Disney properties which is GREAT! Even though I had a rental car, the convenience of a shuttle was great as I dined at Downtown Disney one night for dinner.

Highly recommend this hotel!

Stayed April 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, April 28, 2013
We would like to thank you for your recent stay and for taking the time to review our hotel. We are pleased that you found our staff courteous and attentive to your needs. We are glad that you enjoyed the complimentary shuttle to the Disney parks. We look forward to serving you & your family on your next trip to the area.

Brad Boland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando SW - Celebration Area

Address: 5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kissimmee
#9 Romantic Hotel in Kissimmee
#18 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Orlando SW - Celebration Area 3*
Number of rooms: 444
Official Description (provided by the hotel):
Devote your time to fun activities at Holiday Inn Orlando SW - Celebration Area (formerly Holiday Inn Main Gate East), located in Kissimmee, Florida, off U.S. Highway 192 East (also known as the Irlo Bronson Memorial Highway). We are an official Walt Disney Good Neighbor full-service hotel! Enjoy our newly renovated rooms, kid suites, meeting facilities, pool, kids theater, and business and fitness centers! Reminisce with M-I-C-K-E-Y M-O-U-S-E at the world-famous Walt Disney World resort in nearby Orlando. See the characters come alive at the Magic Kingdom. Travel to futuristic times at Epcot center. Witness pure movie magic at Disney s Hollywood Studios. Visit Osceola Heritage Park, a 120-acre multipurpose complex that offers exciting sports and entertainment shows. Catch a concert or event at the Silver Spurs Arena, or a baseball game at the Osceola County Stadium. Shop at the Loop, a large outdoor strip mall housing major department stores and smaller retail stores, casual restaurants, and a movie theater. Rev your engine and head to Old Town, a vibrant, family-friendly shopping, dining, and entertainment destination. Enjoy live entertainment each night and don t miss the Classic Car Cruises. Rejuvenate with a tasty hot breakfast at our Trattoria Cafe. Eat hearty from our Best-4-Breakfast menu. Enjoy a leisurely, peaceful vacation or comfortable working environment at our hotel, where Kids Stay Free and Kids Eat Free. Relax, it s Holiday Inn Orlando SW - Celebration Area. ... more   less 
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Also Known As:
Holiday Inn Main Gate East Hotel Kissimmee
Holiday Inn Orlando
Orlando Holiday Inn
Holiday Inn Kissimmee
Kissimmee Holiday Inn

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