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“We appreciated the great service and attitudes!” 4 of 5 stars
Review of Holiday Inn Orlando SW - Celebration Area

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Holiday Inn Orlando SW - Celebration Area
3.0 of 5 Hotel   |   5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)   |  
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Ranked #25 of 157 hotels in Kissimmee
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“We appreciated the great service and attitudes!”
4 of 5 stars Reviewed January 18, 2013

The staff was very attentive, friendly, interested and polite. Very homey feel. True, older hotel in a budget district, but just right for a one night stay. Grounds had separate outdoor lounge areas in sun as well as shade, so adults could sit away from childrens' area. Nice outdoor pool and surprisingly nice outdoor hot tub. Convenient parking in front and back with rental car desk in lobby. Bathroom a little sad in appearance, but clean, had a fan, and a great shower head. Beds were clean, no bugs. Very good alternative to pricey theme park rooms, and convenient to the parks.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, March 6, 2013
Thank you for your wonderful review of our hotel. I am glad that you had such a positive experience with your stay and that you were able to relax and enjoy the hot tub and swimming pool areas. It is always very satisfying to read such positive comments about our staff because providing exceptional guest service really is our number one goal. We are also happy to hear that you were pleased with the overall value of our hotel compared to some of expensive theme park resorts. Hopefully, this will allow you to come back and visit more often! Thank you again for your kind words.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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cleveleys
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 11, 2013

Been to this hotel many times over the past years and have always found everything to be great. The staff are very helpful and any problems with the room have always been sorted straight away. We are always made to feel at home here otherwise we would not come back. The hotel is in a great location for getting to the parks and for eating at local restaurants. We cannot understand anyones reveiew which say the hotel needs updatimg as this was done very successfully a couple of years ago. We have stayed at Disney hotels in the past and the rooms there are much smaller than the holiday inns but about three timed the price! We cannot fault this hotel and will be back there again in March

Room Tip: If you want a bigger bathroom choose a room in tower 2
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 18, 2013
We would like to thank you for your recent stay us and we appreciate the the fact that you took the time to review our property. We are very pleased to hear that your recent stay with us as well as your past stays have been great ones. We are very happy that our staff are able to exceed your expectations everytime. We look forward to exceeding your expectations again during your future visits.
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Stewartsville, New Jersey
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 7, 2013

Stayed there for the week of 12/25 to 12/31 during a soccer tournament. The hotel is conveniently located to the Disney parks and properties. Staff at the front desk very friendly and helpful. The hotel is very big, with two towers. The lobby area is updated and comfortable with a bar and shop on the sides. there is a small restaurant on the property serving items like pizza, burgers, breakfast etc. Breakfast was not included in our rate so we did not try the food on site. we stayed on the fifth floor. Our room overlooked the pool. The room is large and was clean. The bathroom was tiny but clean and the water pressure and temperature was fine. The TV was large and new. The room had a balcony overlooking the pool. The air conditioning unit was placed next to the balcony, close to the head of one of the two queen sized beds. The unit was loud and did not seem to keep a steady temperature, thus going on and off all day and night. There was no wall thermostat and all the controls were in the unit itself. The person sleeping on the bed next to the unit froze all night while the person sleeping on the bed by the bathroom was warm.

There is a outdoor pool, spa and a gym on site and all seemed to be in good condition but I did not get to use. The internet connection was mostly poor. The business center is not user friendly. It costs alot of money to use. You must get a "credit" type card, which you load with money and then use to unlock the computers and printers. I tried using it to print my boarding passes but after going through the process of loading the card, I was told the system was not working and had to see the staff for assistance. I passed on that. Given that i bring my own laptop and VZW connection, this is not an issue for me but it would be for most.

The hotel seems to be dated a little and needs some new carpeting and paint. The pillows were unusually small. All in all, the hotel was a nice place to stay depending on how picky you are and what your budget was. My nightly rate was $105 and I think I could have stayed at a Hampton Inn, which has breakfast included, is more updated and the price would have been around $120. i stayed here because i was part of a group and as I said, unless you are picky, this hotel is fine.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 8, 2013
We would like to thank you for your recent stay with us and for taking the time to review our property. We are happy to hear that overall your stay with us was a good one. We are currently in the process of updating parts of the hotel property and are apologize for any inconvienence this may have caused. We have read your feedback and will use it to assist in making any necessary changes that will help improve the overall guest expierience at our property. We hope that in the future you will consider staying with us again.
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fkennedy
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 6, 2013

i stayed here for 3 days the first weekend of January, the hotel does have some wear and tear especially in the elevators. the front desk clerk who checked us in was friendly but the room smelled moldy and had some debris from a previous guest in the garbage can and they did not clean my room the second day. when i called the front desk to complain on Friday night the clerk really could not care less and acted as if i was bothering her, she never offered to have the room cleaned or send up clean towels this was at around 6 pm so i am sure there was still housekeeping on staff. The woman who checked us out was very nice but with so many options to choose in Orlando next time i will go somewhere else.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 8, 2013
We would like to thank you for your recent stay here at the Holiday Inn Main Gate East and for taking the time to review our property. We are dissapointed to hear that during your recent stay we did not meet your expectations. We sincerely apologize for any issues you may have encountered during your stay and we have read your feedback and will use it to make any necessary changes to help improve the overall quality and appearance of our property as well as the overall service that we offer to all of our guests. We hope that in the future you will consider our property once again and that we have the chance to meet and exceed your expectations.
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Leicester, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 5, 2013

Having stayed at Holiday Inn Hotels over the last 30+ years for business and personal travel, this was my most memorable stay ever. The hotel was dirty, smelled awful, the rooms were barely cleaned and looked very shabby and in dire need of upgrades. The senior manager was very rude, totally unaccomodating and needs to polish his customer service skills. This hotel has somehow managed to "lower the bar" of my worst customer experiences EVER. Had they offered me a full refund for my stay, I still would have felt that I paid too much. In my future trips to the Orlando area, I would not consider this particular hotel and would be very reticent to consider another Holiday Inn for any of my future travels. Avoid this hotel at all costs!!

Room Tip: If you want a good room at a good hotel, go elsewhere!!
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  • Stayed April 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 8, 2013
On behalf of all of us at the Holiday Inn Main Gate East we would like to thank you for your recent stay at our property and taking the time to review us. We are very dissapointed to hear that we did not meet or exceed your expectations during your stay with us. We have reviewed your feedback and will use it to make any necessary changes to improve the overall service and quality of our property to help enhance the overall guest expierience. Again, we would like to thank you for your recent stay and hope that in the future you will give us another chance to exceed your expectations.
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Frankfort, Kentucky
1 review
4 of 5 stars Reviewed January 5, 2013

We Stayed Approximately Last OCT-12 and the Original Room Air Conditioning Did Not Work. We Called Front Desk And They Made An Immediate Switch Of Rooms For Us. For What The Room Was Used For, It Served Its Purpose. Pool And Hot Tub Utilized By Us As Well. But Be Prepared For Added Cost, Which I Am Always Ready For, So That Your Not Surprised. Call Ahead Of Time and Get Hotel's Total Cost Either By Verbal But In Writing Prefered Along With Manager's Verbal Confirmation And Manager's Name. But In Writing If Possible And Prefered ( Willie Johnson-Kathy Slaughter ---- Frankfort, KY)

Room Tip: Book. Confirm Name of Worker At Counter. Get Total Cost And Ask For Entire Cost Even Hidden Cost In...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 8, 2013
We would like to sincerely thank you for your recent stay and taking the time to review our property. We are happy to hear that overall you enjoyed your stay with us and that our staff was able to quickly and efficiently resolve any issues. We hope that you will choose our property again for your future visits.
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Orlando, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 27, 2012

This hotel is remodeling from an old one. The location is good which is near whole theme parks. But their clerks have very bad manner to explain their resort fee. I use priceline to bid and get this deal. However, when I arrive the hotel, the clerk at the counter charge me an extra resort fee per day. I use Priceline so many times and every bid is final price and won't charge you any more when you arrive hotels. I politely ask the clerk regarding as this resort fee. He just answered me it is a parking fee. I then told him many hotel in this area have free parking and if I know there is a parking fee then I won't rent your hotel. I saw many hotels without parking fee on Hotwire. Why should I use Priceline to get this kind of deal? The clerk was upset and only ask me to show him my credit card to check in. I wouldn't recommend any one to live a hotel like this in this area. You have so many good hotels to choose in this area. We should not let this kind of resort fee to charge us again!!

Room Tip: don't use priceline in Kissimmee. Many hotels will have extra resort fee when you arrive their h...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 8, 2013
We would like to thank you for taking the time to review our property and for you recent stay with us. We are sorry to hear that our staff did not meet your expectations at check-in. Most hotels that are on or around Disney property will have a nightly Resort Fee, which is paid upon check-in to the hotel regardless of how your reservation was booked. This fee goes toward helping maintain the free amenities that are offered to all of our guest(s) such as the wireless internet, shuttle transportation to the Disney parks, in-room safe, fitness center, business center, and parking. We hope that we were able to clear up any confusion and again, we apologize for not meeting your expectations and we hope that in the future we have the opportunity and pleasure to meet and exceed your expectations.
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Additional Information about Holiday Inn Orlando SW - Celebration Area

Address: 5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Kissimmee
#11 Best Value Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Orlando SW - Celebration Area 3*
Official Description (provided by the hotel):
Devote your time to fun activities at Holiday Inn Orlando SW - Celebration Area (formerly Holiday Inn Main Gate East), located in Kissimmee, Florida, off U.S. Highway 192 East (also known as the Irlo Bronson Memorial Highway). We are an official Walt Disney Good Neighbor full-service hotel! Enjoy our newly renovated rooms, kid suites, meeting facilities, pool, kids theater, and business and fitness centers! Reminisce with M-I-C-K-E-Y M-O-U-S-E at the world-famous Walt Disney World resort in nearby Orlando. See the characters come alive at the Magic Kingdom. Travel to futuristic times at Epcot center. Witness pure movie magic at Disney s Hollywood Studios. Visit Osceola Heritage Park, a 120-acre multipurpose complex that offers exciting sports and entertainment shows. Catch a concert or event at the Silver Spurs Arena, or a baseball game at the Osceola County Stadium. Shop at the Loop, a large outdoor strip mall housing major department stores and smaller retail stores, casual restaurants, and a movie theater. Rev your engine and head to Old Town, a vibrant, family-friendly shopping, dining, and entertainment destination. Enjoy live entertainment each night and don t miss the Classic Car Cruises. Rejuvenate with a tasty hot breakfast at our Trattoria Cafe. Eat hearty from our Best-4-Breakfast menu. Enjoy a leisurely, peaceful vacation or comfortable working environment at our hotel, where Kids Stay Free and Kids Eat Free. Relax, it s Holiday Inn Orlando SW - Celebration Area. ... more   less 
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Also Known As:
Holiday Inn Main Gate East Hotel Kissimmee
Holiday Inn Orlando
Orlando Holiday Inn
Holiday Inn Kissimmee
Kissimmee Holiday Inn

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