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“Great value! Comfortable BED.” 3 of 5 stars
Review of Holiday Inn Orlando SW - Celebration Area

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Holiday Inn Orlando SW - Celebration Area
3.0 of 5 Hotel   |   5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)   |  
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Ranked #23 of 157 hotels in Kissimmee
USA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great value! Comfortable BED.”
3 of 5 stars Reviewed December 13, 2012

This is a fantastic value for us as business travelers. We booked a value package on Spirit Air. The excellent customer service from Melissa and Al and equal amenities to more expensive hotels along with a convenient location make this hotel one we will return to on future business trips.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, January 8, 2013
We would like to thank you for your recent stay with us and taking the time to review our property. We are very happy to hear that your stay with us was a good one and that our staff was able to exceed your expectations. We hope that you will choose our hotel again for your future visits.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
Sherbrooke, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 11, 2012

Great welcome,
Nice staff

We had the family suite with bunk beds for kids. Kids loved it and adults did.

Very clean heated pool
Kids' pool was perfect as well.

Free wi-fi.

Minutes away from Walt Disney.
Lots of restaurants at a walking distance

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, December 14, 2012
We would like to thank you for taking the time to provide your feedback regarding your recent stay with us. We are happy to hear that our staff was accomodating and that you and your family were comfortable in our awesome kids suites. We are delighted to hear that you enjoyed our pools. We hope that for your future visits you will let us exceed your expectations once again.
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Luton, United Kingdom
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 10, 2012 via mobile

Good points:

Reception staff very friendly and helpful.
Very comfy bed! Clean rooms, bathroom was good with excellent shower.
Shop inside hotel which sells all sorts of basics that you'd need.
Pizza Hut inside hotel. Heated Swimming pool and jacuzzi looks good but didn't use.
Great location with easy access to Disney, Universal Studios, Premium Outlet Malls if you have a car.
Lots of food outlets across the street i.e Pizza Hut, KFC, McDonald's, other restaurants.
Free parking and good speed wifi.

Bad points:

The Guest Services reception which is opposite check in reception will help you to buy tickets for any excursions like Disney, universal etc. They offered us a pretty good deal, IF we visited their 'Orange Lake Resorts' Holiday Inn resort. They said we'd just be checking it out and we'd get to see Animal Kingdom from afar. Apparently it would only take an hour. Then we'd get our tickets for universal/disney etc.

So we went in the morning, got shown the resort on a golf buggy, saw the fence and lots of trees where animal kingdom is, and watched a presentation. Then our host proceeded to try and sell us a TIME SHARE on that resort. We were never told that at the hotel that this would be a sales pitch meeting. What an utter waste of 3 hours. We told the woman we weren't interested at all, she didn't listen and carried on hard selling. She then got her manager who tried to sell us a refurbished TIME SHARE at a low cost, I said no still not interested and he tried again, 3 times. Finally we left and had a questionnaire from one last person.

He asked how I rated the whole thing and I said 1/10. He couldn't believe that I rated it a 1 and kept asking why why why. Finally we were released from this torture, got our tickets, which guest services at the hotel entered incorrectly in the system and the system said we owed $100. That finally got sorted and we left.

Was the discount for disney tickets good enough for the torture of them trying to hard sell me a $40,000+ TIME SHARE - NO.....!

So Travellers beware if you're staying at this hotel that if they want you to check out Orange Lake Resorts for discount tickets to excursions, don't bother, infact run for your life and don't look back. Because it doesn't matter what Holiday Inn call it during the presentation, the fact of the matter is, it's a TIME SHARE and they will try and hard sell you this and sign on the dotted line. I think it's unfair and totally out of order. We literally just got to Orlando and we didn't need this to be the first thing we experienced.

Apart from that, the hotel is great, staff are great and to be honest yes I would stay again. However due to the TIME SHARE sales pitch and because I was not told that's what it would be at the guest services, it gets a 4. Had I known it would be TIME SHARE sales pitch, I would not have used the guest services.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, December 14, 2012
We would like to thank you for taking the time to reiview our property. We are happy to hear that overall your stay with us was a good one and we apologize for any inconviences you encountered throughout your stay. We are happy to hear that our staff was helpful and that they were able to meet your expectations. The Orange Lake Guest Service Desk is on property to help assist our guests in answering basic questions about the area and the theme parks, they do however recommend different ways to help our guests obtain discount park tickets as well as tickets to other local attractions. We are sorry if there was any confusion or inconvience with those services. We will use your feedback to help make any changes that will enhance the overall guest experience when you stay with us.
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 6, 2012

Our room was fine. Fairly clean, we did not spend much time in our room, as we were out at the local theme parks. I was disappointed with the knowledge of the staff there. Every time I called the front desk they didn't seem to have an answer. For a hotel, we found them to be very unaccommodating. First of all they provide a free shuttle to 2 parks. The rest of the parks you have to pay 15$ per person. The worst part about that is, the hotel across the street Celebration Suits (who actually uses the exact same shuttle to pick up their guests as well) does in fact include the shuttle fee for their guests. So we had to pay and they walked on for free. Holiday inn should research what their competitors are doing. Next time we will be staying with Celebration. Also, they did not have a shuttle to go to the airport, fine. However, when we inquired about options to get to the airport, they gave us a taxi cab number which would have cost us $75.00. We ended up having to do our own research and found a shuttle for $40.00. Holiday Inn should be on top of this information and be able to provide their customers with the best information possible. I was aware of the resort fee when I booked the hotel, however once we stayed there we weren't sure what it was even for. This hotel was average and did not include anything different from any other hotel (pool & a gym). When traveling and staying at a hotel, at the very least I would expect for the hotel to be much more knowledgeable and helpful. It made our trip a hassle trying to research and figure out everything in the area ourselves.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, December 7, 2012
We would like to thank you for reviewing our property. We are sorry to hear that we did not exceed your expectations during your recent stay with us. Our hotel does offer free shuttles to the Disney Parks because we are a Disney good neighbor hotel, however any additional shuttle services are available at a minimal cost to the guest. We are also sorry that the level of service we provided you was not on point. We strive and take pride in giving outstanding service to all of our guests. We will use your feedback to help improve the overall experience for all of our guests and we hope that in the future you will give us another chance to exceed your expectations.
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Billings, Montana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2012

Approximately 50 of our employees were based at the Holiday Inn Main Gate East for nearly a week while attending a convention. We held one day of meetings onsite at the HI-MGE. The staff was amazing! Every request I had was taken care of promptly and with a smile. The catered meals were tasty and reasonably priced. Our server in the lounge, Marta, took wonderful care of all 50 of us with a smile. My room was very comfortable and the bed was great. I would recommend this hotel to anyone planning a business function in the area.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, November 27, 2012
We would like to thank you for taking the time to review our property. We are very pleased to hear that you recent stay and event with us was a good one and that our staff was able to exceed your expectations throughout your stay. We are also happy to hear that the our food and beverage department was able to provide you with great food at a good price. On behalf of all of us here at the Holiday Inn Main Gate East we would like to thank you again for hosting your event with us and hope you will return again in the future.
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Strabane, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 22, 2012

We spent 5 nights here in November.
Bed was wonderfully comfortable,bathroom very clean and hotel staff helpful.
Unfortunately the pool is in the shade most of the day though the whirlpool was very warm.
Breakfast was ok, not fantastic but adequate.
There was a very loud extractor fan?Generator? which meant that leaving the balcony window open was not relaxing even though the sun was shining during the day and at night we would have preferred to leave A/c off with the window open as it was really cool.
Overall a good base for seeing attractions around Orlando.

Room Tip: I think a room at the back would be quieter than looking towards the pool and higher up may be quiet...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, November 27, 2012
We would like to thank you for taking the time to review our property and for your recent stay with us. We are happy to hear that your stay with us was comfortable and that our staff was very helpful in assisting you with your needs. We apologize for any inconveniences during your stay with us and we would like you to know that we will use your feedback to help make any changes necessary to enhance the overall guest experience in the future. We hope that for your future visits you will consider choosing our property once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Coast
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 20, 2012

What can I say other than "Thank You." We stayed here for two nights and were very pleased with everything. The business computer and printer was down and we were allowed to use the one at the front desk to print. Staff made us feel very welcome. Our room was in Tower 2 on the 4th floor. Had a view of the parking lot which was not exactly awesome, but this was minor. The resort fee was to be expected; most places in Orlando have them at this point, especially for hotels that are 3 stars or more. Great clean room, wonderful pool and hot tub, very convenient to Old Town and Fun Spot. Shuttle service is offered for Disney and for Seaworld / Universal for a fee. Did not try the Pizza Hut or breakfast offered; Ponderosa Steakhouse was within an easy walking distance.

Keep up the good work, Holiday Inn Maingate East! :)

Room Tip: Tower 2 faces the parking lot. At times, one could hear the noises outside, but it was quite minor t...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, November 21, 2012
On behalf of all of us here at The Holiday Inn Main Gate East we would like to thank you for your recent stay with us. We are very happy you took the time to review our property and that you and your family enjoyed our Great Guest Service as well as the convenience of being close to all of your favorite attractions. Our staff strives to provide great guest service and we are glad that we were able to exceed your expectations. We hope that for your future visits to the area you and your family will choose our property once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Orlando SW - Celebration Area

Address: 5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Orlando SW - Celebration Area 3*
Official Description (provided by the hotel):
Devote your time to fun activities at Holiday Inn Orlando SW - Celebration Area (formerly Holiday Inn Main Gate East), located in Kissimmee, Florida, off U.S. Highway 192 East (also known as the Irlo Bronson Memorial Highway). We are an official Walt Disney Good Neighbor full-service hotel! Enjoy our newly renovated rooms, kid suites, meeting facilities, pool, kids theater, and business and fitness centers! Reminisce with M-I-C-K-E-Y M-O-U-S-E at the world-famous Walt Disney World resort in nearby Orlando. See the characters come alive at the Magic Kingdom. Travel to futuristic times at Epcot center. Witness pure movie magic at Disney s Hollywood Studios. Visit Osceola Heritage Park, a 120-acre multipurpose complex that offers exciting sports and entertainment shows. Catch a concert or event at the Silver Spurs Arena, or a baseball game at the Osceola County Stadium. Shop at the Loop, a large outdoor strip mall housing major department stores and smaller retail stores, casual restaurants, and a movie theater. Rev your engine and head to Old Town, a vibrant, family-friendly shopping, dining, and entertainment destination. Enjoy live entertainment each night and don t miss the Classic Car Cruises. Rejuvenate with a tasty hot breakfast at our Trattoria Cafe. Eat hearty from our Best-4-Breakfast menu. Enjoy a leisurely, peaceful vacation or comfortable working environment at our hotel, where Kids Stay Free and Kids Eat Free. Relax, it s Holiday Inn Orlando SW - Celebration Area. ... more   less 
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Also Known As:
Holiday Inn Main Gate East Hotel Kissimmee
Holiday Inn Orlando
Orlando Holiday Inn
Holiday Inn Kissimmee
Kissimmee Holiday Inn

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