We arrived on a Thursday night having spent ages trying to find the hotel (this was down to me freaking out driving an automatic on the other side of the road whilst trying to negotiate the signs rather than the hotel being hard to find). We were the only ones there so no queue for check-in; it was very quick and efficient, my only problem being the room tax or whatever t's called, I don't know why US hotels insist on this, an annoying $40 out of budget I wish they would include in the original price. Our only other issue was the annoying guy at the sales desk trying to sell you Disney tickets the minute you walk in the door which was pretty irritating after a 9hour flight and a stressful drive from the airport. However, this is something you find everywhere in and around Orlando. This was my 2nd trip to Kissimmee (my first had been 5 years earlier and I'd stayed in a villa). The car parking was free which was excellent and there were always plenty of available spaces. That first night we went to eat at Chillis right across the road (crossing the road was an experience in itself; America isn't designed for pedestrians!), service, food and prices were good. There was lots of choice for places to eat withinn walking distance from the hotel; we tried Dunkin' Donuts, Papa Johns Pizza, UNO and bought a few bits from CVS. There was also a good gift shop next door (with a giant wizard on top!) where we bought some cheap beach towels to take to the water parks. Wal-mart was also a short drive down the road where we picked up essentials like breakfast foods and drinks and snacks; there was plenty of room in our fridge and cupboards in our room to accommadate this. The room was clean when we arrived and was cleaned daily to a good standard and we were never disturbed by maids, we left a dollar a day each as a tip which we thought was fair and we received good service in return. The bathroom was small but clean, no real problems with it and there was a huge counter in the room with a large mirror which I used to my hair and make-up. There was a large wardrobe and bedside cabinets plus 2 double beds; more than enough for the 2 of us. We also had a microwave. No, there wasn't many channels on the telly but it was adequate considering I didn't go to Florida to watch TV; an automatic alarm went off on it when there was a tornado warning in our area which was a bit scary! We didn't bother with the laundry facilities; we washed clothes in our bath and hung them over the balcony outside our room, they dried easily in the heat. The pool was OK, it didn't open 'til 9am which I found annoying as I would've like an early morning swim, it didn't make sense as there was no lifeguard anyway and even then it didn't open on time. As a plus point it was never busy so you could easily get a sunlonger and enjoy the pool mostly to yourself. The only bugs I ever saw where lizards around the grounds which were so cute! I found it very close to Disney and never a long drive to anyway I wanted to go.