I booked 2 rooms in this hotel with my Carlson Club points, for a quick weekend to Epcot with my parents before heading to Siesta Key.
Online reservation process was seamless as always. Check in was quick and pleasant. I requested rooms with a view of the pool and close together. The clerk was friendly and efficient and worked to get us 2 rooms in the 6000 building, one on the 3rd and one on the 5th floor. While I was NOT greeted as a Carlson Club member, they did waive the nightly resort fee for me as I was using a point stay. While checking in, I gave the clerk a credit card to authorize for charges, but requested to pay cash upon check out which she said would not be a problem. This did turn out to be a problem later during check out.
Parking was easy, elevators were fast and the hallways were clean. Our rooms were great, and we had views overlooking the pool complex. Our building was centrally located, so we could walk across the pool area and into the main building where the gift shop, deli and lobby were located. The breakfast restaurant and shuttle stop were just steps from our building door. We had zero issues with any sort of musty odor or elevator problems, and our rooms and bathroom were in good repair and clean, which I appreciate.
We enjoyed the lobby area, and watched a movie while we munched on pizza from the deli. We had coupons in our key packet that offered a few dollar savings for things like pizza, sodas and breakfast, as well as free and buy one get one free drinks. They also had a list of all activities being offered around the resort. The hotel was overrun with young pre-teen and teenaged girls and their cheer moms for some type of cheer/dance competition going on in the area, and there was a loud party in the poolside bar on the night we arrived. It wasn't a problem for us, but we were only there a short time and didn't intend on utilizing the pool area. If we had been, the visit might have been less than desirable.
Breakfast in the restaurant was mediocre, food was luke warm and mostly bland. Price for 4 adults with gratuity, after the coupon included at check in came to $49.
We did take advantage of the free shuttle to Epcot, and the morning shuttle was right on time and comfortable. Coming back, the last shuttle of the night was about 30 minutes late, and you could tell we were the last stop of the night as the driver was in quite a hurry. He took a few of the speed bumps fast and hard enough to lift everyone out of their seats. Not so fun when you're traveling with a disabled vet with 2 artificial knees and an artificial hip. This isn't a reflection on the Radisson though, so much as the shuttle company that they use.
Our only snag was check out morning. We had incurred around $100 in charges back to the room, and as I stated to the clerk at check in, I wanted to pay cash upon departure. I keep a very low balance on the credit card that I use to travel with for hotel stays to guard against fraudulent incidental charges being placed. Check out time for the hotel is 11:00 AM. I got a call at 7:45 AM that morning waking me up, from a desk clerk informing me that my credit card had declined and that I needed to come to the desk to pay my incidental charges. I informed him that I would be paying cash upon departure and that it should be noted there. He paused for a moment and said that he just wanted to 'remind us' to pay before leaving. I went to the desk at the proper check out time, and that same young man (by his name tag) who had called my room so early was there. I had my mother with me, as I was checking both rooms out. This young man AGAIN makes a point of saying 'your credit card declined for your balance, how did you want to take care of this'. Had I been with anyone other than my mother, I would have been a bit embarrassed. I reminded him that when he woke me up so early that morning on the phone, that I would be paying cash, and that it should have been noted in my account. All I will say is that this young man needs an attitude adjustment if the hospitality industry is going to remain his chosen career field.
This aside, I would still feel comfortable referring others to stay at this property for a weekend stay while visiting the Disney parks. We greatly enjoyed the rooms.
By the reviews, some buildings may be more updated than others. Building 6000 is a good one.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.