We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent hotel” 5 of 5 stars
Review of Roomba Inn & Suites Orlando

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Roomba Inn & Suites Orlando to your Saves list
Roomba Inn & Suites Orlando
3.0 of 5 Hotel   |   5840 West Irlo Bronson Memorial Highway, Kissimmee, FL 34746 (Formerly Days Inn Maingate East)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
Stay 3 Nights for $99
Ranked #104 of 158 Hotels in Kissimmee
Los Angeles, California, United States
1 review
2 helpful votes 2 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed September 6, 2013

This place is so clean, and comfortable. The price is also affordable. Staff was efficient and friendly. My friend and I were happy with the food at the onsite restaurant. I strongly recommend it :)) . Definitely will come back

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerry w, General Manager at Roomba Inn & Suites Orlando, responded to this review, November 29, 2013
Dear Guest,
Thanks for taking the time to write a review on the hotel .. I thank you. We are working hard at getting the hotel in line with the other hotels around us and make sure you always chose us when in Kissimmee/Orlando. We know that you can go any where else but you came here .. The staff will always work hard to improve and live up to your standards.

Sincerely

Jerry Walker
General Manager
jerry@roombainn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

224 reviews from our community

Traveler rating
    91
    32
    19
    13
    69
See reviews for
86
37
10
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 6, 2013

I have stayed at many hotels and I have never encountered such a horrific experience. It is very obvious that the MANAGEMENT team has no idea how to run a business. The same goes for the associates who try very hard to accommodate you, but can't because of their poor leadership. The rooms, though remodeled, still need allot of help. This hotel is not living to what they are selling. I wouldn't even recommend this place to my worst enemies. we were even moved to several rooms and it was getting worse. This was not the fault of the front desk associate. They clearly do not have the proper information, when it comes to the rooms, in their frond of the house system.

Room Tip: I do NOT recommend this hotel
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerry w, General Manager at Roomba Inn & Suites Orlando, responded to this review, November 29, 2013
Dear Guest,
Thanks for taking the time to write a review on the hotel .. I thank you. We are working hard at getting the hotel in line with the other hotels around us and make sure you always chose us when in Kissimmee/Orlando. We know that you can go any where else but you came here .. The staff will always work hard to improve and live up to your standards.

Sincerely

Jerry Walker
General Manager
jerry@roombainn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 19, 2013 via mobile

first of all this hotel seems cheap for it's location, we tried the celebration next door and regreted it, during the whole time there. it's only 15 dollars more but small appartement instead of durty rooms.?
So the rooms were not very cleaned, the towels not changed unless asked several times and going to the receptions etc.
the breakfast included, includes nothing as the poor guy from the restaurant didnt have OJ, tea or nothing but just some dry cookies, like old donuts and only fruitloops, that's what they call a continental breakfaast.
We told the reception about how unhappy we were at one point and the gave us two days half price! not a good deal because if you write a feedback to the hotel you get one night for free!
internet is inexistant, don't bother to try, we tried several rooms and none had it!
Personnel not very helpful and not caring about your needs.
Also very weird, they have people working in the lobby for the parks that give you ino and the first thing they tell you is don't stay here I'll give you a better price somewhere else, this hotel has a bad reputation! I couldn't belive it but wish I did.
Glad we had the good weather but that was the only positive thing about our stay.
If you can cross over and go see next door, I will next year
So in general, uncleaned rooms, small, no change of beds or towels unless asked three time! No internet and no breakfast even if they say they have one, personnel not helpful.
Avoid going there

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerry w, General Manager at Roomba Inn & Suites Orlando, responded to this review, November 29, 2013
Dear Guest,
Thanks for taking the time to write a review on the hotel .. I thank you. We are working hard at getting the hotel in line with the other hotels around us and make sure you always chose us when in Kissimmee/Orlando. We know that you can go any where else but you came here .. The staff will always work hard to improve and live up to your standards.

Sincerely

Jerry Walker
General Manager
jerry@roombainn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 2, 2013 via mobile

Stayed there for a couple nights in May it was under remodling but was very clean rooms smelled great.The employees were very friendly.The actually resturant was also nice and friendly we watched a Miami Heat game there.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roomba K, General Manager at Roomba Inn & Suites Orlando, responded to this review, August 14, 2013
Thank you for staying with us at the Roomba. I am so glad you enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2013

After reading all of the reviews I was very scared to walk in the room. The room was very nice and completely re-done. It looks like they are putting focus on delivering great service, the staff was great The new restaurant is great. They had live music on the weekend I was there. You will not find a better value.

Room Tip: There is no spa or fitness center
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roomba K, General Manager at Roomba Inn & Suites Orlando, responded to this review, August 14, 2013
Thank you for your great feedback. Roomba has been working very hard to increase our guests satisfaction. It is always good to see the efforts of our hard work
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Port, Florida, United States
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 30, 2013

( I WISH I DIDN'T EVEN HAVE TO FILL IN 1 BUBBLE TO DESCRIBE AS 'TERRIBLE' IT WAS WORSE THAN THAT!)
I knew not to expect much but we figured one night we would survive. Well that WAS NOT the case. At 1 in the morning our party of 9 utilizing 2 rooms with 5 kids ranging in ages 0-6 after bring up our luggage with sleeping kids in arms walked out and left faster then it took to check in to this absolutely DISGUSTING hotel. Air conditioner in the room didn't work. The cord to plug it in didn't even reach, it was about 100+ degrees in the room along with the pictures and other various hotel debris all around the room. Apparently they were remodeling and decided that the room they were using to store things in with no air was an acceptable accommodation for us to sleep in. On top of that it was filthy.

We should've known what we were walking into when we walked into a very warm hotel lobby and 2 different parties behind us having to get their room key's changed because they weren't able to get into their rooms and this was the second night with one of the women behind us.
When we went to get our money back not even 10 minutes after checking in they of course said they couldn't do it, then they said they would have a Manager call us the next day, that was Saturday night (July 27, 2013) and of course after 3 times of them saying this we have not yet received a call. My husband has called many times and the manager is either 'not there or doing a 'walkaround' around the building' they tell us to call back in a few or they take our information and they 'will call us back.' We have not heard from anyone. We also haven't been able to track the management down anytime we call them.

When we went in to get our money there were people coming in to check in for a week and had booked a room at a MUCH cheaper rate (though anything you would pay this 'hotel' would be way more than it is worth.), had their reservations suddenly lost, but they could stay at the higher rate and IF the hotel could find the reservations a manager would refund them the money.

Shady cannot properly describe this place. How they are in business is truly amazing. They are absolutely ATROCIOUS! They are DIRTY, DISGUSTING, SHADY, UNINHABITABLE THIEVES!

DO NOT STAY HERE! DO NOT LET YOUR DOG STAY HERE, DO NOT LET YOUR DOG'S FLEAS STAY HERE, IT WOULD BE ANIMAL CRUELTY!

Truly THE worst hotel experience I have ever had and would not wish this on my worst enemy!
Calling it a hotel/motel is truly a disgrace to anyone who is in the hotel/motel business.

I look forward to reporting them to the better business bureau, health department, county commissioners office, every review I can find online and ANYONE ELSE WHO WILL LISTEN!

Save yourself the grief and filth and don't even attempt stay here!

Room Tip: Do NOT stay here!!! - ONLY good advice for here!
See more room tips
  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roomba K, General Manager at Roomba Inn & Suites Orlando, responded to this review, August 14, 2013
We are very sorry to hear of your stay. This is not represent the type of hotel we are. While many guest have a great stay, we understand things happen. Our maintenance department has went through all the rooms to insure this will not happen again. We have restructured our management staf to provide the type of service deserved by all of our guests. I proud to inform you we have been receiving good reviews after this process.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Port, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 30, 2013

I'm so displeased that i'm going to report this company to the Better Business Bu euro and the county commissioner. My friends and I reserved two room for one night on Saturday 7/28 got 25$. We called and let them know we would be checking in late they said okay no problem, on 12am on 7/29 when we arrived, they said that our reservations were not for that weekend and we had to pay the 'walk in rate' of 72$ each. The lobby bathrooms were out of service "both of them", When we got to our rooms no AC, cords couldn't even reach the plug, picture frames and stuff were everywhere. At that point we went back to the lobby and were hearing other customers having the same issues with reservations 'being lost'. Had to request a receipt. Noone could do a refund, promised us to call the next day, only a manager could do it. Have been calling them for the past three days with no luck only 'they'll call you back' every time. I have resorted to having to call my bank and explain to them that services weren't rendered and we are in the process of trying to get a refund that they so far aren't honoring since we didn't stay (my friends are having the same issue). We ended up staying Comfort Inn Maingate right down the road, and it was a blessing even for the 100 dollar room. I would never even consider staying at Roomba and I am extremely displeased, so displeased that I will be calling everyone I can to notify them that this business is ruining their city. This place is a scam... they do not care about people, they never call back or honor anything they say they are going to. If you make the mistake of charging a room to your card, be prepared for disappointment on every level you ever thought you could. DO NOT STAY THERE!

Room Tip: Stay at any other Hotel at all, or in your car.
See more room tips
  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roomba K, General Manager at Roomba Inn & Suites Orlando, responded to this review, August 14, 2013
This is the first time we have heard this type of concern.. We have trained our staff accordingly. There was an issue with the restrooms in the lobby, which has been taken care of. People are the most important part of our business. It is goal to make sure that everyone has a great vacation at Roomba. We apologize for the challenges you had during your stay. We are sure that you will not have that type of stay here again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Roomba Inn & Suites Orlando? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Roomba Inn & Suites Orlando

Address: 5840 West Irlo Bronson Memorial Highway, Kissimmee, FL 34746 (Formerly Days Inn Maingate East)
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #104 of 158 Hotels in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Roomba Inn & Suites Orlando 3*
Number of rooms: 404
Official Description (provided by the hotel):
Enjoy a magical, family-fun vacation at our Kissimmee Hotel! Our Newly Renovated Roomba Inn & Suites Main Gate Hotel in Kissimmee, Florida, located right off U.S.Highway 192 East (the Irlo Bronson Memorial Highway), is an official Walt Disney Good Neighbor hotel. Our guests can enjoy the business and fitness centers while the children relish in our kid-friendly amenities including an outdoor pool, playground, and video game room. After a thrilling day at an amusement park, both parents and children will sleep soundly in one of our comfortable Guest Rooms. Rejuvenate each morning with our Roomba Express Continental Breakfast. Sip cocktails poolside from our Cabana Bar while the kids gobble down a cheesy pizza from Roomba Bar & Grill. Our Roomba Inn & Suites in Kissimmee offers guests easy access to nearby Orlando attractions. Reminisce with Mickey Mouse at the Walt Disney World resort in Orlando. See the characters come alive at Magic Kingdom. Travel to futuristic times at Epcot Center. Witness pure movie magic at Disney's Hollywood Studios. Catch a concert or event at the Silver Spurs Arena or a baseball game at the Osceola County Stadium. Shop at the Loop, an outdoor strip mall housing major retail stores, casual restaurants and a movie theater. Rev your engine and head to Old Town, a vibrant, family-friendly shopping, dining, and entertainment destination right outside our Kissimmee Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, T4B, Travelocity, Expedia, Orbitz, Agoda, TripOnline SA, getaroom.com, Odigeo, Despegar.com, Hotels.com, Venere and Tingo so you can book your Roomba Inn & Suites Orlando reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Days Inn Maingate East Hotel Kissimmee
Maingate East Days Inn
Kissimmee Days Inn
Days Inn Kissimmee

Owners: What's your side of the story?

If you own or manage Roomba Inn & Suites Orlando, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.