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“You get what you pay for...” 3 of 5 stars
Review of Clarion Suites Maingate

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Clarion Suites Maingate
3.0 of 5 Resort   |   7888 W. Irlo Bronson Hwy, Kissimmee, FL 34747 (Formerly Comfort Suites Maingate)   |  
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Ranked #19 of 157 hotels in Kissimmee
Edmonton
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“You get what you pay for...”
3 of 5 stars Reviewed September 22, 2013

The hotel is clean, inviting, with fantastic staff, The rooms are spacious and clean with breakfast usually included. They also have transportation to Disney World and Universal Studious.

Our downside is that there isn't a shuttle to either theme parks in the afternoon. The times the shuttle returns also aren't the best. So, if you miss the shuttle going or coming back you're paying for it. A taxi ride one way can be up to $25 from Disney World and around $50 from Universal.

Next time I will be staying at a Disney Resort but if you're ok with the shuttles and you know that you will not miss it or that you get there early enough to get a seat then this would be a great hotel for you.

Oh the shuttle drivers are sometimes not so nice.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuites7888, General Manager at Clarion Suites Maingate, responded to this review, October 8, 2013
Thank you for your kind words.
A current copy of the shuttle schedule to the theme parks is posted on our website. The service is very convenient if you plan on staying the day at the parks and are looking to save money on parking.
We look forward to hosting you again soon!
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564 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
uk
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 15, 2013

We finished our tour here before heading back to Gulf Coast for a month's rest. Strongly recommend this tour - we saw such a lot and we and our son loved it, and he learnt such a lot about American history etc. fantastic experience. We have now travelled around 28 states, plus West & East Canada on our 2011 & 2013 tours, and have loved them all. Strongly recommend both tours if people get the opportunity. This hotel is great for a quick stop in Orlando - well placed for everything with a nice big pool. It has changed hands since we last used it however - it used to be part of Comfort Suites group & sadly the gorgeous big hot tub I was looking forward to relaxing in was very weak in bubbles, and practically scalded me! Far too hot - it must have been over the recommended limit - no one was in it and I quickly realised why! Overall however basic suites which are great for a couple of nights etc. Friendly staff, recommend.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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comfortsuites7888, General Manager at Clarion Suites Maingate, responded to this review, September 17, 2013
Thank you for your comments and recommendation.
We changed from a Comfort Suites to a Clarion Suites in April 2012. We are under the same ownership and management.
The hot tub is maintained at 103-degrees. This is under the recommended 104-degree temperature. It is checked regularly to ensure it is working properly and the temperature is being maintained.
We hope to see you again soon.
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Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 14, 2013

The place was ok, clean, good breakfast, staff is helpful. It also has shuttle to the theme parls at different times of the day.
I could only say the room smelled lile humidity but I think the area in general is a little wet so it was ok.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocala Fl
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 11, 2013

Excellent hotel, friendly staff, grounds well kept, we loved the pool. Rooms were excellent and breakfast was included and very good We have stayed several times and are never disappointed. Close to restaurants and we played minature golf that was in walking distance. Will go back soon.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville Beach, Florida
Top Contributor
85 reviews 85 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed September 8, 2013

Whole stay was started a little rough as they push you off on the time-share sales person just to get your parking pass. After being on the road (with kids) for a few hours, this is the LAST thing someone wants to do. Before getting sent here, I asked if I got the good room, to which she replied, "absolutely". If you're definition of good is on the backside of the hotel furthest from the entrance with an awesome view of the parking lot, then this is the hotel for you!

Room was clean and most of maintenance was fine. Only problems was a very slow draining tub and queen sized bed sloped to the middle, so was always fighting the hill throughout the night. Pool was huge with ample space to swim and spread out.

We had two adults and two kids. They give you a punch card for breakfast. The first morning, the lady was super sweet and even got my wife a coke though the bar wasn't open. She is the only highlight for staff in this place.

Breakfast was sausage, eggs, hashbrowns, beans and rice (weird) and the usual continental stuff. Nothing special about this breakfast at all. The items were stacked so high that everything on top was cold and hard.

The second morning of breakfast the food was identical. No variation at all, with exception to the staff. The lady at the front was harassing me that I need a punch card for the breakfast. I told her there were no problems yesterday, but she wanted me to pay for the kids. As my daughter has celiac disease and is gluten free, she could not have anything they offered (with exception to the oranges), and my wife had just two slices of toast. I told her I would talk to the front desk. I explained the situation to the desk and told him I owe him for two pieces of toast. He told me there was no way to split the charge and I would still have to pay $7. I told him I'd rather buy him a loaf of bread than pay $7 for two pieces of toast.

The service aspect of this trip really ruined any part of the stay. It's unfortunate as this was my third time to the hotel over many years and will certainly be the last.

Room Tip: Ask for a room closer to the front.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuites7888, General Manager at Clarion Suites Maingate, responded to this review, September 17, 2013
Thank you for your comments. I am happy to hear our staff was able to check you in earlier than check in time. But I’m sorry it was not in a location you preferred. We have rooms that face poolside and even rooms with amazing views of the Disney fireworks.

I am sorry for any confusion from our staff about breakfast. Breakfast has changed since the opening of Jumbo’s Eatery. Each day we offer a large selection of items. It does not change day by day, but there is a good variety so our guests have many options. Rice and beans are available, as they are popular with our international guests. The best part is, we still offer free breakfast for 2 people per room. Additional breakfast vouchers can be purchased at check in for just $5.99 per person or on the morning of for $6.99. When you checked in you were provided with free breakfast vouchers for 2 people for each day you booked. So if you booked for 2 days, you would have received 4 free breakfasts. It sounds like you used these 4 free breakfasts on the first morning (as you stated you had 2 adults and 2 children). Hence, our staff stopped you on the second day and asked you about purchasing breakfast. In Jumbo’s Eatery, we do not charge per item. We charge to enter the buffet. This is the reason our staff could not sell you only toast. But for our guest not interested in a full buffet, individual items may be purchased from our café, Pixies Java Café, located right across from the front desk.

We love your suggestion to add gluten free items. We are considering adding gluten free items in Pixie Java Café.
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Humacao, Puerto Rico
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013

Excellent hotel. Very near to all attraction. Friendly straff. Visited the hotel with family on January 2013 and already booked for my second visit in december 2013. Well situated in terms of distance from WDW and many places to dine in the Irlo Bronson Hwy, Very very accesible!!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corner Brook, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 31, 2013

Our stay at Clarion Suites was fantastic! As a couple, we had read many of the reviews posted on Tripadvisor on various places to stay in Kissimmee and we are so glad we chose to stay here! It was definitely not disappointing! We stayed 11 nights (July 26th-August 6th). The grounds are very well kept, rooms are spacious enough and very clean. We had a wonderful housekeeper who was very friendly and ensured our room had plenty of towels and other room amenities. The pool and pool area were beautiful! The only thing we had wished was that Jumbo's had been open earlier in the day to get a snack and beverage. We realize however that there are not a lot of people/guests around the pool throughout the day as most are gone to the theme parks so this may be the reason as to why. All staff were very helpful and pleasant throughout our stay-from the front desk (day and night staff), to Jumbo's for breakfast in the morning, to housekeeping and to the man on the booth selling tickets to the theme parks. Shuttles to the theme parks (Disney, Bush Gardens, Sea World, etc.) and shopping outlets were a definite plus as we didn't rent a car during our stay. There were many great restaurants within walking distance and a small shopping plaza next door. We thank you all for making our stay and enjoyable experience! We will back!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Clarion Suites Maingate

Address: 7888 W. Irlo Bronson Hwy, Kissimmee, FL 34747 (Formerly Comfort Suites Maingate)
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Kissimmee
#12 Top resorts Hotel in Kissimmee
#15 Best Value Hotel in Kissimmee
#15 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Suites Maingate 3*
Official Description (provided by the hotel):
Conveniently located two miles west of the Walt Disney World entrance. This Award winning hotel offers Complimentary breakfast, Free Shuttle to major theme parks and Free wireless Internet. Studio Suites sleep six people with two queen beds and sleeper sofa, refrigerater, microwave, coffee maker. All rooms refurbished in 2007, tastefully decorated with new furniture, carpet, bedding, linens. Oversized heated pool, Jacuzzi and poolside Cabana Bar. Eleven restuarants within walking distance as well as shopping center. ... more   less 
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Also Known As:
Comfort Suites Maingate Hotel Kissimmee
Maingate Comfort Suites
Comfort Suites Kissimmee
Comfort Suites Maingate Resort
Kissimmee Comfort Suites

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