The hotel needs renovation and the check-in clerk needs racial discrimination trainings. I checked into this Clarion Maingate hotel around 10PM on Sunday 12/23/2012 for a four days Christmas Disney family vacation. Despite the nice apperance at the front the hotel is a run down place. The double queen bed room we were given is small for a suite. The sink clogged and the shower head leaked. Three of my children, my wife and I, we all started to have sinus problem on the first night!
What worse is the check-in clerk seemed to have issues against Asian guests. She demanded that I write down the names of every family members in order to check in, something I've never experienced at other hotels. Of all people, this clerk should know better than to discriminate other race. I hope the hotel management can read this and provide her the proper trainings.
I will not come back to the Clarion Maingate or any of the ChoiceHotels hotels. When booking a suite there is not much difference in costs between ChoiceHotels and other established hotel chains such as Hiltons or Mariott. I'd rather pay $10-$20 more a day to stay at ones that treat you as guests.
- Official Description (provided by the hotel):
- Conveniently located two miles west of the Walt Disney World entrance. This Award winning hotel offers Complimentary breakfast, Free Shuttle to major theme parks and Free wireless Internet. Studio Suites sleep six people with two queen beds and sleeper sofa, refrigerater, microwave, coffee maker. All rooms refurbished in 2007, tastefully decorated with new furniture, carpet, bedding, linens. Oversized heated pool, Jacuzzi and poolside Cabana Bar. Eleven restuarants within walking distance as well as shopping center. ... more less
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- Also Known As:
- Comfort Suites Maingate Hotel Kissimmee
- Maingate Comfort Suites
- Comfort Suites Kissimmee
- Comfort Suites Maingate Resort
- Kissimmee Comfort Suites