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“Roach Motel” 1 of 5 stars
Review of Ramada Kissimmee Maingate West

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Ramada Kissimmee Maingate West
3.0 of 5 Resort   |   7491 West Highway 192, Kissimmee, FL 34747   |  
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Ranked #85 of 157 hotels in Kissimmee
Block Island
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Roach Motel”
1 of 5 stars Reviewed January 30, 2013

We actually booked this hotel by mistake over the phone while on the road. We meant to book the one at Heritage Park but ended up in this armpit instead. Thank god we had our dog for protection in this sketchy area. What a dump. Went to check in and had to wait 10 minutes as I and another guest stood waiting for someone to emerge from the back office. They tried to charge another $10 per person "resort fee" but they "waived" it for us. If by "resort" they are referring to the pool that made the entire hotel reek of chorine then thanks for waiving.

Our non smoking room stunk of stale cigarettes and god knows what else. We were so tired from the drive and being stuck in traffic that we could have slept soundly anywhere that night. It was the roaches (not your regular Florida roaches but real roaches) in the bathroom that sealed the "terrible" rating of this hotel.

We parked the car in front instead of near our room because there were not cameras or proper security lighting around the building.

I don't mind sleeping in a cheap hotel while on the road, especially when you are arriving late and leaving early, but do yourself a favor and never stay at this one.

Room Tip: Stay at another hotel.
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 29, 2013

an honest review of this place now here are the good parts of this hotel,

myself and my partner got this hotel as a package with virgin and to be honest it is an ok hotel, it is not the hilton and in my opinion if you want the hilton you can pay for it, it is in a great location and is only two toll roads away from the airport MCO, and is very easy to get too, the 192 is a fantastic strip where all you needs are catered for and everything is easy to find.

now the hotel is abit rough around the edges, i could do with a lick of paint here and there but the beds are soft the showers have hot water, there is a fridge in your room and a safe ( both which are free of charge to use ) rooms where cleaned every day, and everyone is friendly and will help you out if you need it, is has great loaction only 5 mins to any disney park and is 20 mins to universal studios and sea world, cocoa beash is a good hour away, bush gardens will take you about 45 mins.
there is an indoor hot tub, and heated swimming pool which are both in good use, busy in the evenings as familys use them after a long day at the parks.

now the bad parts,

as i said hotel could do with a lick of paint here and there, it is generally quite clean, as i said above the pool does get busy in the evenings where kids take over and the pool is rammed but this is there holiday aswell as yours so just be prepaired if you stay in this hotel, the real bad this i think about the hotel is the food, i would not recomend the food here it is not very good and is over priced comapired to other places you can eat, i would recoment sizzlers accross the road fo $6.99 ahead unlimited buffet breakfast is fantastic, and tea is only $2 aswell,

over al review of this place is

clean rooms.
softs beds
warm showers
hot tub and heated indoor pool

it is all you need disney is a fun filled day you are here to enjoy the parks and experiances not sit in a hotel for the whole of your trip if you want to do that go and pay the extra for it, if you want a nice place to stay with all the good this i mentioned after a full day out then stay here
and i would stay here again .

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Miramar, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 24, 2013

We paid $42/night through Expedia. Did not expect the Plaza, but the property's heydays have been long and gone. The indoor pool is an unusual concept in Florida, but it goes well with family activities, this area has tables, a bar, restaurant, access to vending and game room. The rooms? bare neccessities are covered by a TV and two full beds, the sheets and towels appeared really worn out, the matresses should have been replaced as you can feel the top of the springs through the fabric. On the plus side, it is on US192, many restaurants, shops, Mini golf and other entertainment are within walking distance, the entrance to Disney is two miles East. If you can overlook the humble conditions the place has exceptional value and is very attractive for families with two or more children. The parks are open until midnite, so stay in the park and just go to your room to sleep!!

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Ramada Kissimmee Maingate West, responded to this review, February 6, 2013
Thank you for your review and your recent stay with us. I am so glad you liked our nice outdoor pool and the great location of our property. I'm sorry you were not satisfied with the room accommodations you received and the unusual condition of our hotel. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Thank you for staying with us and we hope to serve you again should your travels bring you back to Kissimmee, FL.
Sincerely,
Jessica Marchetti
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hialeah, Florida
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 23, 2013

I stayed in this hotel a total of 3 times which is my limit for screw ups!

First time I stayed there was with my friends which we got a room for 2 nights and split the room to save some money as it was expensive. our room was around the center area where the indoor pool/bar is. there was kareoke all night long and wow was that annoying. My best friend and I went don to the front desk and explain that we wanted to be moved the front desk agent said that they didn't have any other rooms available not around that area. the bathroom was moldy, picture frames broken, and extremely dusty in the room. worst thing is that we found out at check-out that there was a $10/night fee.

Second time we stayed it was with my best friend again... (they choose the hotel) we checked-in went to the room to drop off our stuff and we always have the tendency to check the sheets and blankets... well the blankets had burn wholes on them. we immediately went to the front desk to exchange them and the front desk attendant was rude and accusing us of having done it ourselves and mentioned that if we smoked in a non-smoking room there would be an extra fee! none of us smoke in the first place and that was uncalled for. after we got that fixed we went to disney, came back to the room and when we went to go take a shower... broken shower head! a maintenace guy was sent in and again being rude and with an attitude. we are nice people but jeeze it's your job no matter what time of the day we call. they ended up not charging us the $10/night fee. woopdeedoo!

third time we stayed there was with my g/f and I which was just to give it another chance. well, it definitely failed! this time we had checked-in and just gone straight to the parks as we had arrived a little late. when we got back to our rooms it was around 11:30pm and that's when we arrived in the room and it was filthy, moldy bathroom, torn shower courtain, no toilet paper and the a/c didn't work. I called down to the front desk put the phone on speaker since no one answered the phone. I was waiting for someone to answer the phone for about 35 mins until I decided to tell my g/f to stay in the room waiting for someone to respond while I went down to the front desk. I got there and the phone was ringing but no one was there to be seen! I waited at the front desk for about 20 mins until I got impatient and yelled to see if someone would come outside and someone did! it just happened to be a manager too! well, I complained like hell! about the room and everything else. he apologized and asked what would I like him to do. that pushed me over the edge because it was already past midnight at that point. I requested a room change which they were no other rooms available. He then said that the morning manager could do something and not him. so I went to sleep in my hot room. next morning I spoke to the morning manager which told me that he could remove the hotel fee for the night and I said that's not gonna work for me, he asked me what would I like to pay for. I said "nothing" oh sir, we can't do that as you still slept in the room. I explained that I would be happy to document everything that has gone on, pay with my amex, contact amex to not pay them for those reasons and then contact his manager. I was not charged for that miserable night!

NEVER AGAIN STAYING HERE!

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Ramada Kissimmee Maingate West, responded to this review, January 24, 2013
Thank you for choosing to stay at Ramada Maingate West and sharing your experience on TripAdvisor. On behalf, of the hotel management we would like offer our sincere apology for your most recent experience you encountered and would like to thank you for your feedback as it gives the Hotel the strength to improve its products and services.
Sincerely,
Jessica Marchetti
Sales Liaison
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West Palm Beach, Florida
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 7 cities Reviews in 7 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 23, 2013

We stayed at this hotel for a single night recently. The hotel is 5 minutes from WDW and it's very easy to get in and out since there is a stoplight (a plus since the area can get super crowded). The first thing I noticed is that there are a lot of smokers that stay here, and even though we had a non-smoking room, I smelled smoke the entire time. My husband also waited in line for what seemed like an eternity because the front desk had to deal with an issue of "someone gaining access to a room without a room key".
The room is ok, the beds are comfortable and a good size. The A/C sounded like it ran on diesel and the motor could be heard all night. The bathrooms need a huge overhaul. The wallpaper was peeling, the sinks are rusty, and the mirrors had that really bad black color, like the reflective surface was peeling off. The drains were slow and the towels were rough.
I hated that our room was towards the back of the hotel, because there is no access directly to it from the elevator since there is an opening. You have to walk along all the other rooms to get there or take the outside stairwell, which either leads you past the hotel's laundry facility or trash area, pick your poison.
Other than this, the rate is cheap, and you could do worse.

Room Tip: Near the front of the hotel
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Ramada Kissimmee Maingate West, responded to this review, January 24, 2013
Thank you for posting your review of your most recent stay with us. We are happy to know that the location of the hotel was ideal for your stay.
We offer our apology that your stay was anything but perfect. Please be advised that we have addressed your concerns accordingly and hope you will consider the Ramada Maingate West during your next visit to Kissimmee.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ramada Kissimmee Maingate West

Address: 7491 West Highway 192, Kissimmee, FL 34747
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Top resorts Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Kissimmee Maingate West 3*
Official Description (provided by the hotel):
Located outside sunny Orlando, Florida, our hotel in Kissimmee is close to all that central Florida has to offer, including the major theme parks, shopping, dining and entertainment. Situated just one mile from the main gate of Walt Disney World, Ramada Maingate West offers spacious, comfortable resort accommodations, exceptional amenities and exemplary service, all at a great value! Enjoy hours of family fun in our 8,000-square-foot, four-story atrium. Kids will love splashing in the heated indoor pool and playing arcade games, pool and air hockey in the game room. Parents will enjoy soaking in the hot tub or sipping a frosty beverage in the adjacent Brass Monkey Lounge. After working up an appetite playing, the family can enjoy a delicious meal at Tradewinds Family Buffet Restaurant, which is also in our atrium. The atrium is also great for family reunions and group gatherings around the pool. ... more   less 
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Also Known As:
Ramada Maingate West Hotel Kissimmee
Ramada Hotel Kissimmee
Ramada Hotel Maingate West
Ramada Maingate West Kissimmee
Kissimmee Ramada
Ramada Kissimmee

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