This by far was the worst experience I have ever had as a traveler...and I travel plenty. I have traveled to third world countries that had more to give than this dump. First of all we were given the wrong room so they gave us a handicap room with a sofa bed. We had no sheets, no pillows, no blanket. You have to go to the front desk to make a request because no one answers the phone. Our pillows and sheets arrived after midnight. The next morning we requested the original room we asked for. They assigned us a room that was not ready yet, so we loaded up our car again. In the afternoon we returned ready to take a shower so we asked the front desk for our keys...We promptly unloaded the car and proceeded to our room...opened the door only to find that the room was taken by another family....luckily I wasn't shot and lucky for them that I wasn't a thief! When we went downstairs to tell them about the issue, they told us to wait in the lobby while to proceeded to kick the other people out!!! REALLY??????? They could not give us another room because they were overbooked. When I was finally able to talk to management, he told me that I had to go online or call the marketing company to get a refund. I asked for his business card and he gave me a post-it note with his number. The place was understaffed and staff was over-worked. Trust me, do not spend your hard earned money on this place. No one needs to spend their vacation complaining at the front desk instead of sightseeing!
- Also Known As:
- Calypso Cay Hotel
- Calypso Cay Hotel Kissimmee
- Calypso Cay
- Official Description (provided by the hotel):
- Kissimmee/Orlando This Family friendly, Caribbean-themed Kissimmee property is situated close to Walt Disney World® Resort. Also within minutes of all other Central Florida attractions. Recreational amenities at Calypso Cay Suites include: 18 hole mini golf course, 4 outdoor pools, 2 hot tubs,3 water slides, 2 tiki bars w/live music 5 days a week, volley ball, basketball, grilling areas & more, refrigerators, microwaves. In addition to air conditioning and electronic/magnetic keys, guestrooms feature cable television along with refrigerators, microwaves, and coffee/tea makers. ... more less
- Reservation Options:
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