I've owned a time share at Calypso Cay for 9 years. It has always been a wonderful place to stay. However, last August we had many issues. After contact Lisa, the manager, she guaranteed that the next time we vacationed at Calypso Cay, she would personally make sure that the condo was in exceptional order, meaning everything would be in working order.
Last week we were disappointed. We arrived at the unit to find out that not only was the floor dirty, but the computer did not work, there were no screens on the bedroom windows. In fact the windows were nailed shut. The lights in the bathroom had burned out and as promised there was no iron or hair dryer in the room.
The new policy is to put a hold of $250 on a credit card which I certainly understand. But to put an additional $50 for the iron and hairdryers is absurd. There is no way two people could spend $250 at the condo. Having that much money on hold not to mention the hold on the car rental, doesn't leave much left for a vacation.
I have to say we were extremely disappointed especially when we were told that the unit was given high priority maintenance. I wonder what low priority would have gotten us.
- Also Known As:
- Calypso Cay Hotel
- Calypso Cay Hotel Kissimmee
- Calypso Cay
- Official Description (provided by the hotel):
- Kissimmee/Orlando This Family friendly, Caribbean-themed Kissimmee property is situated close to Walt Disney World® Resort. Also within minutes of all other Central Florida attractions. Recreational amenities at Calypso Cay Suites include: 18 hole mini golf course, 4 outdoor pools, 2 hot tubs,3 water slides, 2 tiki bars w/live music 5 days a week, volley ball, basketball, grilling areas & more, refrigerators, microwaves. In addition to air conditioning and electronic/magnetic keys, guestrooms feature cable television along with refrigerators, microwaves, and coffee/tea makers. ... more less
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