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Celebration Suites: Traveler Reviews

3.0 of 5
5820 W. Irlo Bronson Memorial Hwy, Irlo Bronson Hwy,, Kissimmee, FL 34746 (Formerly Suites at Old Town)
Hotel amenities
Celebration Suites
Ranked #44 of 162 hotels in Kissimmee
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671 reviews from our community

Traveler rating
    199
    175
    115
    73
    109
See reviews for
Families
424
 
Couples
94
 
Solo
15
 
Business
21
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
The Inn on the River, Pigeon Forge
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Great if you are not planning on staying in your suite”
2 of 5 stars Reviewed March 12, 2013

This hotel is as expected based on other reviews. The suites are large and spacious; however the bathrooms are tiny. The kitchen only has a two burner stove and ours had cleanser residue on it...we opted not to use it, even after we paid to rent the dishes, pots and pans. The suite was very clean and made it an acceptable location for our short weekend stay. The televisions are old and had horrible reception. The beds, including the Murphy bed in the living room, were adequate.

During my stay my room keys stopped working several times and the front desk, each time, asked if I had my keys by cell phone as if that would cause the keys not to work. I always kept my keys separate from my cell phone, never took them through any store security system or any of the other silly excuses they tried to use.

Also, while staying at this hotel, I was waiting outside my suite in my car for my daughter to run back for a forgotten item and a maintenance or housekeeping employee ran into my car with a large trash bin. He hit my car hard enough to move it. When I got out to check for damages, he told me it was my fault.

Horrible customer service. I would never recommend this hotel nor will I ever go back.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask R_Urban37863 about Celebration Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CelebrationSuitesGM, Management at Celebration Suites, responded to this review
March 18, 2013
We pride ourselves on providing a comfortable, welcoming environment for families, and as such, we are very sorry to learn of your disappointment. We would like to take this opportunity to address your concerns.

We apologize for the state of your stove. All of our appliances are cleaned regularly, but it seems that we may not have done quite a thorough job based on your description. We wish we could have handled this during your stay, as our housekeeping team would have been happy to resolve the issue for you.

Like many hotels, we sometimes have difficulty with our key card system. There are many factors that can cause electronic key card readers to not work. This is certainly an inconvenience and we can completely understand your frustration.

The parking lot incident you have described is completely unacceptable. That said, we would like to investigate this matter further, and we will be discussing your comments with our entire staff immediately as it was not reported to us earlier.

We thank you for providing your detailed comments and we apologize for your poor experience as Celebration Suites. Still, we want to make this right for you, so please don't hesitate to reach out via email at info@celebrationsuitesfl.com if you'd like to discuss this further. We hope to hear from you soon.

Regards,
Celebration Suites Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
1 review
2 helpful votes 2 helpful votes
“Great value, great space.”
4 of 5 stars Reviewed March 11, 2013

Been going here for 20+ years. Great value, great location, great for families. The only real down side is that the pool temperature is WAY too cold. Some of the rooms are more outdated than others, but they are spacious and can sleep a lot of people. Also, sometimes house keeping is a little slow and barely speak any English. They are no frills, but an overall good value.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask beth3172 about Celebration Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CelebrationSuitesGM, Management at Celebration Suites, responded to this review
March 18, 2013
It's so good to hear from a guest who has been staying with us as long as you have! Thank you for making us your vacation headquarters, Beth, and for sharing your thoughts—your feedback will definitely help us as we work to better ourselves. We look forward to your next visit!

All the best,
Celebration Suites Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
“Very disopointed”
2 of 5 stars Reviewed March 11, 2013 via mobile

We stayed 3 night, location was convient, but after coming back after our day at Disney our room door was left open (by who ever cleaned) some things were missing and they acted like it want there problem!! My family will never go back!! Thiefs!!! And there were ants everywhere!! On kitchen counters, bathroom counters. Very disappointed...

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
Ask jljones85 about Celebration Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CelebrationSuitesGM, Management at Celebration Suites, responded to this review
March 18, 2013
Although we're glad that you were satisfied with our location, we are very sorry to learn of your displeasure. We would like to take this opportunity to address your concerns.

As a hotel intent on providing outstanding service, we do everything we can to ensure that our guests feel safe and comfortable. Our staff works diligently to create a welcoming space, and with their years of experience, we do not believe that they were involved in this incident. However, if there is ever an incident of reported theft, we will work with you to immediately report it to the local authorities as we certainly want things reported and investigated as much as you do. Our business is dependent on the trust place in our staff and we hold that trust as being of the highest importance. So, please, make certain any incidents such as these are reported to us immediately when you discover it and we assure you it will be investigated. Our Director of Security is also a former LEO.

We take all the necessary measures to prevent pests, and as such we take reports of pests very seriously. We will certainly investigate this further with our 3rd-party state-licensed and certified pest control company.

As a locally owned business, we truly appreciate all of our guests' feedback. We would still be happy to discuss this with you further, so please don't hesitate to reach out to us at info@celebrationsuitesfl.com if you would like to discuss this further. Thank you.

Best,
Celebration Suites Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“great value”
3 of 5 stars Reviewed March 10, 2013

Don't expect the frills of the Ritz, they don't have them. The rooms were clean and the price was right. Close to the parks and everything you need. It was family friendly, the staff was great and friendly. Easy check in and lots of parking. Walking distance to lots of restaurants and stores.



  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3

Review collected in partnership with Easytobook.com

Ask Mark T about Celebration Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CelebrationSuitesGM, Management at Celebration Suites, responded to this review
March 18, 2013
Between our location, neat rooms and friendly staff, it sounds like you had a wonderful time with us! However, we're a bit confused about your rating, Mark: What brought you to 3 stars? Let us know by writing us at info@celebrationsuitesfl.com and we'll be sure to relay your comments to our team. Until then, thanks for your kind words. We hope to welcome you back next time you're in Florida.

Warm regards,
Celebration Suites Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Bay, Florida
1 review
2 helpful votes 2 helpful votes
“Love this hotel”
4 of 5 stars Reviewed March 8, 2013

I love this hotel, every time I come to Orlando this is where I stay. You get so much space for such a great price. The only issue I had on my last visit is that when I went to check in there was a long line and all but two (the other 4) of the staff decided they needed to take a break at that exact time. So the wait was 15-20 minutes just to check in. Also, a complementary breakfast by definition means that it's free, if you are charging people for breakfast it is NOT complementary. Otherwise, the hotel was clean, and spacious and staff were reasonably friendly. I stayed March 1, 2013. :)

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Crystal W about Celebration Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CelebrationSuitesGM, Management at Celebration Suites, responded to this review
March 18, 2013
Thank you for making us your vacation headquarters, Crystal! Your feedback is invaluable, especially since you have spent so much time with us. We want to be available to our guests at all times, so we will certainly relay your comments to our team to make sure that they're gracious and accommodating at every turn. Thank you for sharing that with us. We look forward to welcoming you back!

Warm regards,
Celebration Suites Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Celebration Suites

Also Known As:
Celebration Hotel Kissimmee
Celebration Hotel
Hotel At Old Town
Old Town Suites
Suites Old Town
At Old Town Kissimmee
Address: 5820 W. Irlo Bronson Memorial Hwy, Irlo Bronson Hwy,, Kissimmee, FL 34746 (Formerly Suites at Old Town)
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center Fitness Center Free Parking Kids Activities Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 162 hotels in Kissimmee
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Affordable Family Suite Hotel Sleeps 6 minutes from Disney World! AAA-approved and perfect for large families, groups, and International travelers!Conveniently located within the Kissimmee, Florida Old Town Shopping, Dining, and Entertainment Complex, Celebration Suites is a family friendly lodging establishment containing full apartment style suites that can sleep up to 6 people with full kitchens. We were recently renovated in 2011 and feature 3 outdoor pools with heating functionality in the winters, on-site coin operated laundry facilities, a game room, dishes and utensils available for rental at the Front Desk, hairdryers in all suites, and your pets are more than welcome. Our fitness studio, children's playground and volleyball and basketball courts are available for your leisure and recreation. Just 1.5 miles away from Disney, we offer free scheduled shuttle service to all major Orlando theme parks. Enjoy your next family vacation without the worries of transportation, a good night's rest and fun! ... more   less 
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