With a group of 12, when the waiter pressed a french press to serve coffee. The press blew up sending glass and boiling hot coffee on one of us. She was burned badly and had to go to the emergency room. 2nd degree burns. Neither the restaurant, or the hotel, Gaylord Palms, have offered an apology. She tried to meet the hotel manager before flying home, and he would not meet with her. We were with a group of 1000 attending a convention. One would think they could at least acknowledge the accident and apologize.
Rude and shameful way to treat a guest. Would never go back and wouldn't recommend it to anyone, Stay away. Obviously don't care about their customers.
