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“Excellent value and location for our multi family Disney vacation!” 4 of 5 stars
Review of BEST WESTERN PREMIER Saratoga Resort Villas

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BEST WESTERN PREMIER Saratoga Resort Villas
3.5 of 5 Hotel   |   4787 W Irlo Bronson Hwy, Kissimmee, FL 34746-5332   |  
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Ranked #3 of 158 Hotels in Kissimmee
magnolia
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
“Excellent value and location for our multi family Disney vacation!”
4 of 5 stars Reviewed March 11, 2014

Very happy with our decision to stay here! The 3 bedroom villa was perfect with our multi family group! The layout was great! Beds were comfortable, water pressure was good and water was always hot even with 6 people taking showers one after another. Front desk was attentive but housekeeping didn't leave coffee multiple days but the front desk had someone bring it over quickly. Very pretty property and close to Disney attractions. Lots of dining options close by though we dined at Disney properties mostly. GREAT way to save $ on an otherwise expensive Disney vacation! This made it possible for our friends to afford a once in a lifetime trip and for us to stay together! At this price, value, and location, I'm already staying here again in July for a Disney / Universal trip!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff P, Revenue Manager at BEST WESTERN PREMIER Saratoga Resort Villas, responded to this review, March 12, 2014
With all of the lodging options in Central Florida, we are truly thankful you selected our property to stay at during your vacation. It makes our staff happy that you not only enjoyed our villas and amenities, but that you recognized and appreciated the value as well. We look forward to seeing you in July!
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509 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Colmar, France
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 11, 2014

We stayed one week in this hotel and really felt at home. Villas are very confortable, spacy and clean. The surroundings are really beautiful and well maintained. Our villa looked over a lake with aligators. We regretted not to be able to spend more time inside the house ! We left everyday very earling morning the hotel to go to the parks and came back late… All attractions are very close (15 minutes’ drive on average). We definitvely will come back to this hotel.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff P, Revenue Manager at BEST WESTERN PREMIER Saratoga Resort Villas, responded to this review, March 12, 2014
Thank you for sharing your thoughts on our property. Our staff is honored that you think hold our villas and general property layout in such high regard. We truly look forward to welcoming you on your next trip to Central Florida!
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Pembroke Pines, United States
1 review
4 of 5 stars Reviewed March 11, 2014

We had a great experience with our stay. It beats staying at a regular hotel with just two beds in one room. It is especially of a great value and convenience when vacationing with family and children.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff P, Revenue Manager at BEST WESTERN PREMIER Saratoga Resort Villas, responded to this review, March 12, 2014
Thank you so much for writing a review of our property. We are very happy you and your family enjoyed yourselves and appreciated our spacious villas. We look forward to seeing you on your next trip!
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Tampa, FL
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 10, 2014

The location is good, but where it is located on the street in regards to driving is terrible. If you are coming from Disney, you have to make a u-turn to get to the property. If you have driven in 192, you know that this can be an absolute freaking nightmare. Do not turn into the Target shopping center, thinking you have outsmarted the system!!! The only saving grace is there is a light.

The property itself is pretty clean superficially. I had a dog with me, so they placed me in the very back of the property, which I didn't mind too much. But they must have problems cleaning the units, or they pick and choose what to clean in the pet units. The floors are freaking filthy!!!! My sister contracted MRSA, which is an antibiotic resistant infection from this location. If housekeeping would have mopped the floors, this could have been avoided.

They didn't offer enough of anything and we had to go hunt down housekeeping when they were making their rounds in the morning. But we also expected that we needed to bring dish washing liquid and our own cutting board and knife if we wanted to prepare food. This place was intended for people to stay more than a day, but they are understaffed to maintain the insides.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff P, Revenue Manager at BEST WESTERN PREMIER Saratoga Resort Villas, responded to this review, March 14, 2014
Thank you for taking the time to write a review of our property. I am thankful that you saw value in our pricepoint as it pertains to location and size of the villas we offer. I am sorry that our housekeeping staff disappointed you. We will address the issues documented and make every effort to improve the experience for our future guests. Thank you.
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Gatineau, Quebec, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2014

We stayed between Feb 26 and Mar 7 2014. Upon arrival we realized we were staying in a Villa with a view of the back of the resto; the desk staff changed that with no issues and moved us to Villa F with a much nicer view (pond).

The villa was clean, all appliances worked well and the amenities were as expected. Most TV channels were HD, and there was a decent variety. The beds were amazingly comfortable (1 king and 1 queen). The safe worked (after getting it reset). The full kitchen was great; the fridge wasn't overly cold but worked fine. Same with the stove, it wasn't super hot but again worked. The microwave and dishwasher were good. You are provided with one dishwasher package daily (if used). We had a small covered deck with 2 chairs and a table. The AC unit was loud, but worked so no real complaint there. There were a few ducks and other birds around the grounds... used to being fed by the guests... they were friendly ;-) The WiFi worked, but required a login each time you 'returned' to the network... free of course.

The grounds were clean and there was ample parking (note parking is random, and you may end up with a different spot each night - but all are close to the rooms for the most part). There was a security guard at the entrance during evenings and on weekends. The walkway was nicely lit. The pool area was very clean and inviting. Some loungers along with a covered seating area (both small and could fill quickly). The hot tub and pool were nice (towels provided). We did not use the resto or bar on site, but both looked nice and had people in them each day we were there. The laundry facilities cost $2 per wash and $2 per dry and worked well. Gym was also nice, had 2 treadmills and a couple other machines; along with 2 TV's. The free computer area was convenient and has a printer.

The location was excellent for us (easy access to Disney, Universal, International Drive, Downtown Orlando, Highways and the Airport). There were many many food choices in the area, as well as grocery stores/Walmart etc.

The only issue was the cleaning staff. We noticed a big difference between the weekday and weekend staff. Basically the weekend staff did NOT clean anything, did NOT provide new towels or toilet paper and did not make beds (not that that was important). The weekday staff ensured all towels were in place, toilets were cleaned and other little things were done. The issue with the towels and toilet paper was taken care of promptly by the staff (we walked over to the desk, and before we got back we had our towels and paper!)

Overall, this place was exactly what we were looking for, private, clean, good location and it felt safe. We would recommend and will be staying here again (if the pricing remains the way it is now).

Room Tip: Rooms in Villa A do NOT back on the ponds, they back on the resto and pool. Villa's D, E, F, M...
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff P, Revenue Manager at BEST WESTERN PREMIER Saratoga Resort Villas, responded to this review, March 11, 2014
Thank you for taking the time to write a thorough reveiw of our property and ehat we have to offer. It pleases our staff that you enjoyed your time with us. Thank you also for detailing areas in which we can improve. We will do our best to have those remedied in time for your next trip!
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Gatineau, Quebec, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2014

Villa was exactly what we needed for our trip to the Orlando area. Something private, spacious and conveniently located. We were not pleased with the villa we were assigned on check-in, we were moved to a nice location, no issues. Everything in the villa worked as expected (full kitchen including FR, ST, MW, DW). It was clean when we arrived, but the cleaning during our stay was very inconsistent (weekend vs weekday). Our issues were taken care of before we could even return to our villa (visited front desk to inform). There are quite a few villas that do NOT have a view of the pond; be careful to check your view on check in. We ended up in Villa F, which had convenient parking, close access the pool area and back on the pond. The following villas have all their units backing on the ponds: Villas D, E, F, M, L, J, I Laundry facilities are $2 per wash and $2 per dry, worked well. Nice gym. Pool is very nice, with loungers and covered area to enjoy. You may bring your own drink (no glass) to the pool area. There is a tv in the covered area as well. Free coffee and water in the lobby; free computer usage + printing. We will stay there again (price dependent of course).

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, California
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 4, 2014

Now that I have stayed at this resort, I am very confused as to why the 5 star ratings from guests, unless our particular unit was the only run down villa. We stayed here early February for 8 nights. Front desk personnel was nice but he told us a lot of false things.

One was the run time for the shuttle bus, he said there was only one stop after us but there were actually 3 more. That made a huge difference in time. We rode on the shuttle 5 days to Disney, and the shortest time was 45 minutes. So plan on at least that much time from the minute you get on the shuttle to Epcot. If you need to transfer to another park, plan for additional time. Let me just say it wasted a good amount of morning hours when there was less crowd. The 2nd thing he mentioned was how cheap it was to rent a car, well, it turned out a lot more expensive than his $20 a day. That wasn't his fault but I wish he would have given a closer number in the beginning given his job should require his knowledge of such things.

My biggest complaint for this place was housekeeping, it was almost nonexistent! We were there 8 days and housekeeping NEVER ONCE cleaned the floors!! I left some hair on the bathroom floor just to see if they would be gone but no, day after day, they got piled and I couldn't believe my eyes even to the last day, the hairs on the floor was not cleaned! It's not a lot, I just have super long hair so it's definitely visible. Our kitchen towel, the ONLY one that was provided, was also never replaced. I was grossed out by the 3rd day and didn't use it anymore. We ended up going to nearby Target and got paper towels. I also noticed housekeeping used the towel to clean the sink and countertop. This place could really improve on housekeeping. Should have kept our tips as it didn't make any difference.

The coffee table was half broken with a shaky leg, I have a 2 yo so that could be dangerous. There was also a loose outlet that was kind of hanging on but exposing the insides next to one of the night stands. The furniture in the living room were all pretty run down, like those you would see at road sides that says FREE.

The shower curtain in the upstairs bathroom also got mold on one of the corners, it's a pretty big spot too. The baseboards and floors are all dirty looking.

Overall it wasn't a pleasant experience, we would not stay here again. Also, if you have young children, I would advise against staying here because it's a two story with a steep staircase, the young ones can fall and really get hurt. There were no rugs put at the bottom of the stairs. My little one did fall a few steps but she was thankfully okay. I didn't realize it was all 2 story villas, otherwise I would not have booked there. And the rave reviews are not reliable I am not doubting about the honesty of things on Trip Advisor.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff P, Revenue Manager at BEST WESTERN PREMIER Saratoga Resort Villas, responded to this review, March 5, 2014
Thank you for taking time to write a review of our property despite the issues that you encountered during your stay with us. The hotel does its best to take measures to ensure that each guest enjoys their time with us. I apologize we couldn't do that for you. We will address the departments and areas that you documented and make every effort to improve. Thank you and take care.
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Additional Information about BEST WESTERN PREMIER Saratoga Resort Villas

Address: 4787 W Irlo Bronson Hwy, Kissimmee, FL 34746-5332
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #3 of 158 Hotels in Kissimmee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PREMIER Saratoga Resort Villas 3.5*
Number of rooms: 133
Official Description (provided by the hotel):
Discover the ultimate in tropical resort hotels in Orlando, Florida, at the new BEST WESTERN PREMIER Saratoga Resort Villas located in Kissimmee. Surrounded by eighteen lush, breathtaking acres, our four-star-caliber resort hotel presents an astonishing array of delightful ways to spend magical days and mystical nights. Featuring magnificent two and three bedroom resort villas adorned by private waterfront balconies overlooking luscious gardens and a tropical array of plants and wildlife. Each villa is designer furnished and features exceptional character. Four-hundred-thread-count Egyptian cotton linen embraces heavenly bedding and ensures a comfortable and luxurious sense of serenity for our visitors.Dine in our on-site restaurant Saratoga Grill and Bar, serving delectable Floribbean style, tropical and American cuisine. Relax by our heated swimming pool, hot tub, and lounge deck, and enjoy pool deck services, including sun lounges, umbrellas, and towels. Children will enjoy a children’s kiddie pool, playground and game room arcade. Work out in our on-site fitness center with the latest in exercise equipment. Enjoy a scenic walk through our lush tropical gardens on waterfront boardwalks. Gaze at the diverse wildlife from our scenic covered gazebos. Warm Hospitality is Calling! ... more   less 
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