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Omni Orlando Resort ChampionsGate: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 295 Reviews
5.0 of 5 stars
188
4.0 of 5 stars
73
3.0 of 5 stars
14
2.0 of 5 stars
12
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 199 hotels in Kissimmee
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  • Hotel class: 4 of 5
  • Rooms: 730
  • Address: 1500 Masters Boulevard, ChampionsGate Kissimmee, FL 33896
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Mediterranean styled Resort set on 1200 acres of natural wetlands with two 18 hole golf courses; 5 miles from Disney World. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool
Check Rates: $209 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Omni Orlando Resort ChampionsGate

( 11-15 of 295 )
“Something for everyone”

Omni Orlando Resort ChampionsGate

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5 of 5 stars
Newark, OH
Sep 29, 2008
1/1 found this review helpful

My wife and I just returned from staying at this hotel and was extremely satisfied with our stay. We stayed in their newer villa suites and found these rooms to be beyond measure for the price. My villa had 2 BRs, 2 Baths, Living room, sitting room, dining room, full kitchen, and two patios! This room made you regret leaving it every time! The building I was in for the villas is separate from the main hotel and only required a nice 2-minute leisure walk to get there. The other nice thing is that it appeared to be a building of only 48 villas (a guess only), but had its own pool. Since my wife and I have learned to go to Orlando at the end of September when hardly anyone is there, we NEVER had to share this pool with anyone else the entire time we where there.

As for the main hotel, we had full privileges just like any other guest and found the main pools and lazy river to be quite nice. However, if this hotel was at or near capacity, I cannot imagine how cramped everything would feel. As I saw others mention, I could see chairs filling up pretty quickly in the pool area.

In regards to restaurants, I felt they were lacking in terms of quality for the price. When I ate at Trevi’s, which is their Italian restaurant, my food had very little flavor. It was not bad, just not good either. With Zen (Asian), the sushi was great, but the main dishes lacked much flavor and were overpriced. With David’s (steaks, sandwiches), we only tried them for lunch and was satisfied with the food. Again, good, but not very memorable. In regards to food, the Omni does not have much in terms of choice outside the establishment in the immediate area. Since they are almost in a world to themselves, you literally have a McDonald’s, a pizza shop, and a Chili’s…that is it. Anything else requires a 10 mile drive or more. To us, not a huge deal because I prefer remote in Orlando as opposed to being in the middle of all of everything…too much chaos that way.

As for the service, the Omni provides a nice mix of having staff available without being annoying. I have stayed in hotels in which the staff is too helpful. I like peace and quiet and receiving service when requested. The Omni has a good level of staffing in all of their areas and are extremely accommodating. For instance, one day we accidentally left the private sign on our door when we left for a few hours. When we returned, we had a message from the housekeeping staff offering a room cleaning if we called by 4pm. To me, leaving this message tells me they are going beyond the beck and call and are quite accommodating. If you call anyone at this hotel, they are very helpful and say something like “my pleasure” no matter what the request. Now I am not hard to please and do not ask for ridiculous things, but this is a nice feeling. Going back to the housekeeping situation, I tried to call housekeeping to get the room cleaned, but accidentally called the wrong extension. Instead of being transferred around, whomever I spoke to said they would let them know and the room was cleaned in less than an hour. I truly believe in this type of treatment; make my life as easy as possible and I will remember that the next time around.

My only problem with service was in the pool area. My wife and I were trying out the main pool and were talking with a gentleman and his little girl. He mentioned that the water slide was locked and that his girl wanted to use it. I told him I was going to the bar and would say something to the guys working in the towel shack. When I got to the shack, there were 3 guys who were literally hitting each other in the arm and just plain messing around. I asked them about the slide and they told me someone had to sit at the top of the slide in order for it to be used. I asked him if this was possible, and he said “probably”. After 30 minutes, the slide was still not open, and I asked again about it. I again got a grunt answer and after another 15 minutes, one of the three guys finally left the shack and opened the slide. I think the problem here is that these guys are not properly supervised and if management knew about it, it would have been corrected immediately. I truly believe that this hotel truly strives for great service, but just dropped the ball in this one small area.

As for other comments about the facility, I would love to see the coffee shop stay open a little longer. The book in my room said they were open until 3pm, but one day I was asked to leave at 1pm, I do not know what was going on there. I also wished the lobby bar was not right outside the Zen restaurant. As you can guess by the name, the restaurant is about a nice quite atmosphere, but when we were eating, there was a massive amount of noise coming from this bar and was very distracting. Maybe a door would be in order? When it comes to the building in general, it is extremely nice. Everything is so clean, the décor is beautiful and not overbearing, and the grounds are very well maintained. Frankly, everything feels like it is less than 6 months old; nothing looks outdated.

With that said, I would not hesitate staying here again. My wife is already trying to arrange a family vacation with some of her immediate family with the intention of staying here. The villas can accommodate a lot of people comfortably and would require so much less per person than having to stay in several rooms. Do not hesitate to stay here, especially during off times!

  • This TripAdvisor Member:
    • Liked — Service
    • Disliked — Distance from everything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pkerns's Summary
Date of Stay: September 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: September 29, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Theme / Amusement park, Shopping, Spa
Was this review helpful? Yes No
Management Response
Hotel Manager , Leisure Sales
(Management representative)
Oct 13, 2008
Thank you for your wonderful comments and for choosing our resort. I have shared your comments with our management team. We appreciate your suggestions for our restaurants and will take them into account. We were very concerned about your experience at the Pool area and will take the opportunity to address the issue with those associates. We hope that you will stay with us again when you return to FL. Best regards!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $209 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Excellent Property, Excellent Value”

Omni Orlando Resort ChampionsGate

Sep 29, 2008

An excellent property that I would recommend to anyone. Between my rental car being messed up and my airline losing my luggage I was absolutely fried upon arriving to the hotel. When asked if I needed luggage assistance and told them my luggage was lost, the front desk person without me even asking upgraded my room for me to make my stay more pleasant and got the conceirge working on directions for me to a nearby mall so I could get some supplies for the evening.

Room service is 24/7 and my room was clean, had a spectacular view to the due west overlooking the golf course and pool area, and offered absolutely spectacular sunsets. The bed was heavenly comfortable, over 60 channels of TV, wireless internet, newspaper, and a large bathroom plus my own balcony. Fuzzy bathrobes hanging in the closet is always a nice touch.

Room service was excellent, priced reasonably, and offered a nice variety of dishes. The Italian dishes were quite a surprise in quality and the linguine in white clam sauce was outstanding. The steakhouse/restaurant was also outstanding, my ribeye was cooked to medium rare perfection and could be pulled apart with a form. The preztel rolls are to die for and the wine list was a solid offering.

I also appreciate that the parking was free, many area resorts charge for parking, even if you self-park and the self-park lot was a reasonable distance from the entrance.

The swimming pools were amazing also, strongly recommend taking a float down the 1/8 of a mile wrong lazy river on the provided intertubes. The river goes through terraces and trees for most of the route, so you're not baking in the sun endlessly. I really can't say enough positive about this property.

  • This TripAdvisor Member:
    • Liked — Excellent facilities and services at the hotel, very nice rooms
    • Disliked — For business in Orlando, not the best location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvalancheChief's Summary
Date of Stay: September 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: January 20, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Management Response
Hotel Manager , Leisure Sales
(Management representative)
Oct 7, 2008
Thank you for taking time to submit a review of our resort. We were glad that we were able to make you more comfortable after the loss of your luggage. I will share your comments with our associates. We hope we have the opportunity to serve you again in the future. Best regards!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $209 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“The Omni made our Honeymoon that much more special”

Omni Orlando Resort ChampionsGate

Sep 29, 2008
2/2 found this review helpful

My wife and I have just returned from a two-week stay at the Omni Orlando Resort that contributed to the most fantastic honeymoon we could ever have asked for.

We checked in late thanks to our plane needing to be changed at Gatwick but the staff on the front desk of the Omni was very welcoming and efficient to clearly tired customers! The following morning one of the staff actually knew who we were when we were exploring the grounds which surprised us, as we’d never met her before and that evening we were presented with a complimentary bottle of champagne, chocolate covered strawberries and a really lovely card congratulating us on our wedding!

As mentioned by other guests the hotel is in an ideal position for visiting all the parks, you’re about a two minute drive from exit 58 on the I4 and you can get to everything from there no problem. The Disney parks are literally ten minutes away, Seaworld about 15 minutes and Universal 25 minutes and for places to eat just take exit 64 for the 192! We had a hire car and to be honest I have no idea why anyone visiting Orlando would want to use taxis, it’s so cheap and easy to drive and you have far more freedom. We didn’t take up the offer of the Valet parking at the hotel, you’ll find theme parks and restaurants don’t offer this service so it’s a good idea to learn to park yourself ;-)

There is a supermarket, pharmacy, garage and some basic places to eat within easy walking distance from the hotel.

The Hotel was spotless from top to bottom; we loved the pools (especially the lazy river which we felt required our attention on a few occasions just because it was great fun). The water flume was a laugh too and there were no availability issues with sunbeds although neither of us was interested in working on our tans, there’s just too much to see and do in Orlando to sit around. No idea what the gym was like, looked good from a distance and fairly empty but I had no intention of using it simply because I was on holiday and do enough exercise the rest of the year!

Not sure when our room was cleaned, we were always out by about 09:30 and never back until early evening so wouldn’t have a clue when it was done but the point is that it was always done and they always did a great job, no cleanliness complaints whatsoever and if we did happen to pass any housemaids in the corridors they were always really polite and smiley as were all the staff we dealt with, made us feel more welcome anyway.

The complimentary breakfast in Trevis was lovely, the buffet offered plenty of choice for cooked, continental, cereal, fruit or just sweet breakfast lovers out there. Again all the staff was welcoming and professional, Moe in particular was really fun and took pity on us after my wife had a slight mishap with some milk and a pack of Frosties! By the end of the second week all the staff knew us and knew what drinks we liked which was a really nice touch.

The hotel is clearly focused for adults, we were there out of season (8th Sept to 22nd Sept) and there were very few families and a lot of conventions going on for the two weeks, which didn’t particularly disturb us.

The only comments we really have to make are for some reason our balcony (room 404) only had one chair on it but then again it didn’t make any difference to us as we were never there to use it anyway so didn’t mention it to anyone.

After our first week in the hotel both room keys decided to not let us back in on our evening return, a quick walk to the front desk resolved this as they did whatever needed to be done in about 30 seconds and both keys worked perfectly for the rest of our time there. We also didn’t get a newspaper on one day.

A minor warning for any fellow Brits aiming to go to the Omni, there are no kettles available even after inquiring at the front desk to make a cup of tea in your room, only a coffee maker which we found a bit odd so take a travel kettle with you!

On checking out we noticed one oddity with our bill, we were well aware of the resort fee before ever opting to go there so as we'd done our homework so that wasn’t a surprise but for some reason on one evening we were charged for some odd golf drink and snacks that came to about 22 dollars when we never ate at the hotel, after querying this it was promptly removed and our card credited so someone somewhere got a free drink and snack by the sounds of it.

As mentioned by other quests the drinking water is over priced in the rooms, we went to Wall Mart and got 24 bottles of water that lasted us the two weeks for under 4 dollars so I’m amazed if anyone would pay 5 dollars for one bottle of the stuff in the room!

And finally I see what people have been saying regarding noise in the corridors, you can hear everything anyone says when they are in the corridor when the door is shut?! It didn’t really disturb us but it should be looked into.

All in all staying at the Omni was the perfect choice for us, we wanted to stay somewhere where we would have privacy, a great quality of service and beautiful surroundings and the Hotel achieved all of this and far more for us. We have such fond memories of our entire honeymoon and have no hesitation in recommending the Omni to all.

  • This TripAdvisor Member:
    • Liked — The Lazy River!!!
    • Disliked — Feeling like you were walking into a fridge everytime you enter the Hotel, air cons very low!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevAndJu08's Summary
Date of Stay: September 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: September 24, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Theme / Amusement park, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Management Response
Hotel Manager , Leisure Sales
(Management representative)
Oct 7, 2008
Dear Newlyweds, Congratulations and thank you for choosing our resort for your honeymoon. I will share your great comments with our Associates (Moe especially). We hope you will stay with us again the next time you travel to the Orlando area. Best wishes to you both!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $209 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“LOOOVED this hotel”

Omni Orlando Resort ChampionsGate

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5 of 5 stars
Palm Harbor, FL
Sep 27, 2008
2/2 found this review helpful

We booked this hotel on priceline and got a fantastic deal. The staff were great. The room was gorgeous. The pools were fabulous. The lazy river was the best part of our trip, so very relaxing. The lobby was beautiful. Didn't try the restaurants except for the breakfast buffet which was pricey as expected but delicious. We had a wonderful time.

  • This TripAdvisor Member:
    • Liked — Pools and lazy river
    • Disliked — it was pretty far from Universal which was where we were in the day, but not too far
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thehappycamper13's Summary
Date of Stay: August 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 25-34
Member since: September 27, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Theme / Amusement park
Was this review helpful? Yes No
Management Response
Hotel Manager , Leisure Sales
(Management representative)
Sep 29, 2008
Thank you for your wonderful comments. We are pleased that you enjoyed your stay and we hope you will stay with again soon. Best regards!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $209 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Nice Hotel, but stayed at better”

Omni Orlando Resort ChampionsGate

Save Review
3 of 5 stars
Worcestershire
Sep 10, 2008
1/1 found this review helpful

Right where to start. Stayed at this hotel from Aug 24th for two weeks. The hotel is in a great location just off the I4 not too far from Disney, yet far enough away to be nice a peacefull and away from the tacky side of Orlando. The hotel itself is very nice, the lobby area is very clean and there are six lifts (you never have to wait long for one). The room we had was nice, it had a balcony (this was not very clean, and never cleaned during our stay). The hotel pools and lazy river are very good and we never had a problem getting a sun bed during the whole stay (even on a bank holiday). Used the gym every morning, found it very good (you could use it any time of the day or night, using your room key to enter). Joined the select membership as advised on here. Only got newspaper one day, had to ask for it every other day. The free continental breakfast was very good (they had everything that you could want, even an egg chef). The staff at the hotel were all very pleasent and helpful ( a special mention must go to the man who brought the cookies and milk most nights, he was very nice and my daughter looked forward to his arrival). The room was not cleaned that well for a hotel like this (the tables in the room were not cleaned at all and by the second week were covered in dust). Room was cleaned most days before midday, all except one day when we arrived back from a shopping trip at 16.40 to find it not done. I went to the front desk and was told it would be done, so we went out for dinner. On arrival back at 19.30 the room still had not been cleaned. The front desk said it would be done then and would take about half an hour, we gave them untill 21.30, arriving back at the room it still had not been cleaned. After complaining again at the front desk they finnally turned up to clean the room at 21.45. We just asked for clean towels as there was no point in having beds made. We ate once in the hotel apart from breakfast, in Davids club. The food was very good but way too expensive as was the drink ($6 for half a pint or so of beer). We found that all drink at the hotel was way to expensive. Croc's bar charged $11 for 3 small bottles of water (it was far cheaper in the theme parks). I would advise people staying here to get any food or drink that you need from the nearby Publix. (water in hotel room was $5, in Publix the same bottle was $1.99).The biggest downfall for this hotel was to charge $12.50 (plus tax's, making it just over $14) for the use of the facilities. We have stopped many times in and around this area and have never been charged (too have a swim and park your car). Also one day we could not use the pool we wanted to as it was shut for a private function (a bit wrong when we have been charged to use it), we could not park in certain areas during this time either. It says on all pool signs no food or drink in pool or on pool deck yet during the private funtion they were all drinking in the pool and on pool deck. This hotel is a nice hotel but there are better ones around for the same money (with less charges). So we would have too think hard before we came back here. If you are planning a trip to Orlando I suggest you look at other hotels around the same price before booking in here (try Orange lakes, its far better).

  • This TripAdvisor Member:
    • Liked — The Lazy River
    • Disliked — The prices of food and drink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cider_lolly's Summary
Date of Stay: August 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: September 10, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, A romantic getaway, People with disabilities, Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
Hotel Manager , Leisure Sales
(Management representative)
Sep 16, 2008
We regret that we were not able to provide the level of service that would make you want to return. Our management team will review your comments as we strive to improve in the areas that you pointed out. We hope we have the opportunity to serve you again in the future.
Best regard!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $209 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Omni Orlando Resort ChampionsGate

( 11-15 of 295 )
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