My wife and I stayed at the Omni Orlando resort from August 29 through September 1, 2008 (we checked out the same day I wrote this review so the experience was still very fresh in my mind.) It was our first time at the Omni and it is definitely a top notch resort. It only fell short in one way, which I will get to below.

First, the positives about our stay:
1) The staff was very hospitable and while we did not use the services of the concierge or other staff often, the people we did interact with were attentive to our needs.

2) We stayed in their standard Deluxe room. It was very clean, the bathroom was quite large, and it was equipped with everything you would expect from this type of resort.

3) The pool area was fantastic. We spent most of our time at the "formal" pool and the lazy river. Since we don't have any kids both of those areas were a bit more laid back than the family pool. There were plenty of chairs, towels, and umbrellas throughout the day even with the typical rude tourists that put a chair on a towel at 9AM and don't return to sit in the chair until noon.

4) The rest of the grounds were very well kept. We took a couple walks on the trail that goes around the par 3 course and toured the tennis courts, sand volleyball court, and other areas.

Now, for the one negative part...

The service we received during two meals at Trevi's, one during dinner and one during breakfast, and one at Croc's were all disappointing. During dinner, the waiter only came to our table 3 times during the whole dinner and we could not even so much as get our drinks refilled since he was never around. During breakfast on Sunday morning, the waiter seemed annoyed that we asked to order from the menu instead of eating from the buffet and that set the tone for lack of service throughout our meal.

At Croc's there were numerous issues. My drink, which I ordered when I first sat down was completely forgotten and did not arrive until after our meals came. We received no silverware or napkins until we asked for them after our meals came. And my meal, when it did arrive, was completely wrong.

I do want to note that we ate at Zen the night before we left and the service there was outstanding. At one point our order was delayed because of an extraordinarily large sushi order from a different party. Not only did both our waiter, Juan, and the manager, I think his name was TJ, apologize for the wait but that part of our meal was comped because of the long wait time.

Overall, we had a great time. Between the extremely high food and drink prices and the questionable service at the restaurants I probably wouldn't eat as many meals there if we went back but that would not stop me from returning and it does not prevent me from recommending the Omni Orlando to others.

We stayed at the Omni for 17 nights and have just got back to England.

My family and I (wife, two children) booked this hotel because of the good reviews on Trip Advisor. It was to celebrate our wedding anniversary and son's birthday.

We had great expectations but came away disappointed due to certain mishaps. We had e-mailed the hotel asking if we could have a nice room due to our celebrations and I received a positive reply saying if possible everything would be done to accommodate us in this request. However when we got to the hotel we were given a standard room with a very long walk from the lifts. It was as if our e-mail communication had never existed.

When we complained to the receptionist and showed her the original email communication she said she would sort a suite out for the rest of our stay. The following day when I asked about our new room at reception no one knew anything about it.

We were finally given a junior suite with a very poor view overlooking a roof. We had a blocked toilet on two occasions and my daughter was unable to sleep in the sofa bed because the mattress was too thin, we had to request extra support for her back. To be honest it certainly was not anything special.

We appreciate we had no right to a free upgrade but we had been led to believe this would happen and so it was a bad start to our holiday. Also I had to ask about the welcome pack for our children because the receptionist did not give us them on our arrival.

Breakfast in Davids club was included in our package but it was not very good as the choice was limited. However Trevi's restaurant had a lovely breakfast, with everything you could wish for, although you had to pay for it!

The restaurants were good and a special mention to Marie in David's club, she was a very pleasant lady.

The swimming pools were enjoyable with the lazy river.

There was free transport to the theme parks although depending on which one you were visiting you could be on the bus an hour and twenty minutes at times. One of the drivers named Robert was very helpful and considerate.

For a short stay hotel it fits the bill, but if you are stopping for longer it falls short. For example the menu's were limited and Trevi's was closed on certain days.

May I thank the hotel for the bubbly and cake which was a nice gesture, but we would rarther have had a lovely room to remember our holiday and then we would have been looking forward to perhaps another visit.

This is our second stay at Omni and probably our LAST. Not happy with condition of the room. Pulled down comforter and no top sheet to be found only a nasty inside out mattress pad cover covered in TONS of human hair(*not ours*!)since it was our first night in the room. I was appalled to say the least. The mattress pad was disgusting and no sheet was under the comforter.

I called housekeeping and the gentlemen directed me to the supervisor on duty and told me that the woman would be up to assist me. I explained to her what I found and she looked at me like I had "3 heads"!. As if I took her away from whatever she was doing. She wasn't the least bit concerned and I could tell she could care less by the expression on her face. No apology, no nothing! This is supposed to be a 4-5 star hotel and it felt like a 1 star. I didn't even want to sleep in this bed and we were staying for 5 nights! She then told me someone would be up to change the sheets.

Another problem was that housekeeping never showed up til at least 4-5pm every day and "totally missed" the room one day so I had to flag down someone from housekeeping and she said she would tell the woman on our floor (8th floor) to make our room up.
We were gone early in the am and still found our room to be unmade every day when returning in the late afternoon. Beds were not very comfortable either for a hotel such of this caliber.

Pool was best feature of this hotel. Zero entry pool is great for little ones. Food overpriced. Front desk staff better than last time around. Bottles of water for 5.00 a piece is ridiculous.

I must say the bellhops and valet guys were very nice and always acknowledged us every day we left the hotel or upon arrival.

We have stayed at the JW Marriott in the past and will be returning there as the level of service is in line with a 5 star hotel. Marriott also has a very nice lazy river pool also and superb bed comfort and housekeeping was much better,

I don't think we will be returning anytime soon and working in the airline industry we do a lot of traveling..

I was really put off by the nasty hair on the sheets and there were many, many hairs half way down the mattress pad sheets!! It was so gross.

It is a very nice hotel but lacks the level of service that it should have.

This was one of 4 hotels we stayed in on a trip to Florida in June. We chose the Omni because we wanted to be a bit detached from the main tourist area, and it turned out to be a great choice. This is a very impressive hotel! The lobby is beautiful, with the shiniest marble floor I’ve seen, and there were plenty of comfy armchairs and sofas dotted around. The bedroom was lovely, with a fantastic view over the golf course, well-appointed bathroom, and very comfortable bed. Breakfast was included in our package, and was a huge buffet with everything from porridge (oatmeal) to fresh fruit and berries, and of course, the ubiquitous omelette station (the hot food buffet was lacking in grilled tomato, though, which we thought was a bit odd – it must not be part of the breakfast experience in the US). In terms of dinner, we ate in both David’s club and Zen, and both exceeded expectations (the Zen experience is especially worth a mention as being one of the nicest Asian meals we’ve eaten). The highlight of the hotel, as far as I’m concerned, though, was the lazy river. We whiled away several hours just drifting along, peacefully. Every hotel should have one.

We hired a car through the Hertz rental desk on site, and it was delivered to the hotel for us, which was handy, as our flight hadn’t arrived in until very late the previous night, and we didn’t fancy trying to navigate our way from the airport to the hotel in the dark, so it was a relief to know that we could rent the car from the hotel.

We also made use of the free shuttle bus to Disneyworld. The hotel may appear to be well off the beaten track, but it’s actually one of the closest hotels to the freeway exit for Disney, which meant transfer times were relatively short.

The only slight disappointment in the hotel (from a European point of view) was in the spa…specifically, that it didn’t have a thermal suite. Then again, neither the Ritz Carlton in Key Biscayne, nor the Mandarin Oriental in Miami had one either, and both of those hotels pride themselves on having world-class spas, so again, they must not be popular in Florida, but it still felt like something was missing. The only other (minor) thing to note is that the aircon is set to “Arctic” in the public areas, so bring a light jacket or cardigan to stave off the goosebumps!

All told, though, I’d have no hesitation in recommending the Omni to anyone looking for a hotel that isn’t too “Disney”, but is still close enough to the parks.