I was in Orlando for my 21st birthday celebration and got this hotel after leaving a hotel that provided poor and unsafe conditions.

I called the night before to confirm a high floor, and was told it would be available. I also informed them that I would be checking in fairly early and was told that would not be a problem either. I am also a Select Guest, which is their rewards program, which also specifies that I want a high floor.

I was very excited to finally arrive here, but...

I went to check in, and I was told that my room wasn't ready. There wasn't even an offer of a drink at the bar in the meantime, very disappointing for a hotel of this caliber.

I returned 20 or so minutes later and was told all they had was the 3rd floor, which I outright refused because of my preferences. I was also told the hotel was overbooked. I offered to call Priceline and inform them that the hotel was overbooked so that I could go elsewhere; that was done and off to the Hyatt Grand Cypress I went, which gladly honored my requests.

I feel I was given the Priceline Treatment, because I also saw other guests being assigned rooms on high floors without having to wait (and I doubt they were part of the rewards program)

And I'm still waiting for that free night certificate I was promised...

All in all, a bunch of mayhem...I'm happy I didn't end up staying here.

My husband and I, with our 3 tween & teen kids stayed here for 3 nights over July 4th weekend and had an amazing stay! I was leary about heading to Orlando over a holiday weekend since we were looking for some "relaxation," but this hotel really delivered! It's far enough from the tourist commotion while still offering everything you could want. The grounds and rooms are gorgeous, and the staff was friendly and very helpful. I feel badly for the other commenter that had a bad experience. We were unable to hear any sounds through the walls and not only was the staff extremely courteous, we felt very comfortable and not out of place at all among such luxurious surroundings.
The hotel was very packed while we were there, with family reunions and other events going on as well. We did not find a chaise by the pool on our first day, but there were still chairs available. We wised up and secured chaises after that a bit earlier in the morning. The hotel offered so many activities for our kids - which kept them out of our hair and we could relax. There were poolside cookouts (expensive) and also hair braiding/beads and a temporary tattoo booth, which the kids loved. Our favorite part of the weekend was lounging in the lazy river among the incredible tropical foliage. We also enjoyed roasting marshmallows at night by the huge firepit, where we easily found seating and friendly conversation.
Best of all, we didn't have to pay extra for a waterpark or deal with traffic -- there were 3 great pools, one with a waterslide, a lazy river, volleyball area, two jacuzzi areas, and much more. I would HIGHLY recommend this hotel to anyone. We are frugal and still enjoyed an amazing deal by booking through a discount name-your-own-price site for under $95/night, which was well worth it considering all the amenities on hand.

I wasn't shocked with the charges (resort fees) since I knew of them in advance, however I would have preferred a mini-fridge and/or microwave in the room. We removed the items from the minibar fridge and used that to keep staples cold, replacing them upon leaving to avoid charges.

This now ranks equal in our books to Gaylord Palms Resort, if not slightly above due to all the fun the kids had at no additional charge.

Took my family and gf to the Omni for a weekend trip in August. I got 2 rooms, one with 1 king size and one with 2 double beds.

The good things about the hotel - the swimming pool and garden outside - quite spectacular - we really liked it!, services and stores downstairs are nice, spacious rooms and cleanliness. the area is very beautiful - the view is awesome. Most of the staff is friendly, with few exceptions.

Bad things - Location (15 mins drive to disney, 20 mins to intl drive), I was a bit surprised to see the 2 dbl bed room with full size beds (instead of queen) attached on queen size headboards. Also the noise from the hallway early in the morning is a bit too audible in the room. The mattresses are also not the best - Omni needs to upgrade their minimum-cushioned Serta mattresses to something better. I would have paid $10 per night extra to get a room with a better bed!

Overall we were very pleased and would definitely stay there again, especially for the reasonable rates we got.

Thanks!

We stayed at this hotel for 2 nights in July. I booked this hotel because I have stayed at many hotels in the Orlando area, including the Ritz and have not been able to find a really good hotel and reviews where fairly consistent regarding the hotel. This hotel is a cut above the hotels in the market and an excellent value for the money. Rooms are nice, clean and the staff is courteous and helpful but if you are looking for a super luxury hotel this is not it either. However, for the Orlando market I would consider this one of the better hotels. We really enjoyed the pool and lazy river, but the reviews about the lack of seating are all true. For the size of this hotel there are not enough chairs, towels or chair covers. I had to go down to the pool at 8 am to make sure we had chairs together on a Saturday morning and although I got some chairs (just barely) the staff said they were out of chair covers (it was 8 am). The hotel management should really take note of all these reviews and add additional chairs to the pool area. We used the gym, but for a hotel that wants to consider itself high end, the gym is not very good and the equipment is outdated. My husband also used the golf facility and he was very impressed with the facility and the staff. Overall I would have to say that for Orlando this is a good hotel and I would rate this an excellent value for the money.