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“Great hotel . Just what we want” 5 of 5 stars
Review of Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
2.5 of 5 Hotel   |   3484 Polynesian Isle Boulevard, Kissimmee, FL 34746   |  
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Ranked #36 of 158 Hotels in Kissimmee
GreenLeadersBronze level
1 review
2 helpful votes 2 helpful votes
“Great hotel . Just what we want”
5 of 5 stars Reviewed January 17, 2013 via mobile

Hotel had everything what we want. Breakfast was awesome . Staff made me feel welcome . Very Clean inside and out . We bought Disney tickets from the hotel which was great deal . We used hotel shuttle which was fine too. It saved me $14 each day for parking . Our stay was 100% we will be back .

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, February 6, 2013
Hello AliyanA,
Thank you for your recent stay with us and the kind remarks about our hotel. We take much pride in maintaining our rooms and property to a high level; thank you for noticing. We are thrilled you will be returning soon and we look forward to having you stay with us again.
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341 reviews from our community

Traveler rating
    99
    123
    68
    29
    22
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174
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Macon, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2013

This place is clean and comfortable. I was there during Christmas, very help full staff. They help all the time i ask for anything. The hotel was very clean. we'll be back soon. This is our second time staying here. from now on we will only stay here.Breakfast was excellent . there was no resort fee and parking fee i was very happy about it, help me save some money. we will be back during april . see ya soon.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, February 6, 2013
Dear Matt G,
Thank you for spending your holiday with us; we are glad you enjoyed our hotel and we look forward to your return in April. I am glad you enjoyed the breakfast, were you able to try one of our signature cinnamon rolls; they are amazing!
Thanks again, we look forward to seeing you soon ~
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Pompano Beach, Florida
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed January 13, 2013

We were very disappointed with this Holiday Inn. After we checked in and saw our room and bed, we asked for a refund so we could find another hotel. They refused but we left anyway. I would definitely not recommend this hotel.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, January 17, 2013
Dear ChooChoo123,
We apologize that we could not meet your expectation during your recent trip to Orlando; if we can address a specific concern please contact hotel management. We strive to provide outstanding guest service and will make it right.
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Albuquerque, New Mexico
Top Contributor
79 reviews 79 reviews
45 hotel reviews
Reviews in 47 cities Reviews in 47 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed January 4, 2013

We stay at the HI Express for 5 nights over the New Year. The rooms were a little tired, but the rooms were clean and the maid supervisor stopped by each day to check the room and to make sure it was to our standards. The walls were a little thin and you could hear your neighbors, but we turned the fan oun at night and didn't have any problems. The beds slept great. I do have a recommendation that they change out thier pillows, they had pretty much broken down.

Now being there around the holidays made breakfast time pretty crazy. The employees did an outstanding job keeping up with the crowd and they opened an overflow room to help with the extra people.

The pool was nice. There were plenty of fresh towels and places to sit and relax.

Room Tip: I would recommend a room on the top floor. The walls/floors are a bit thin and if you're on the...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, January 17, 2013
Hello HaFinkne,
Thank you for your recent stay and your comments; we are glad you enjoyed our hotel and your trip to Disney. During the holiday season we do get very busy but try our best to accommodate all our guests and their needs. We hope you stay with again on your next trip to the area.
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Fort Myers, Florida
Top Contributor
82 reviews 82 reviews
20 hotel reviews
Reviews in 43 cities Reviews in 43 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 15, 2012

Because we travel a lot we are able to upgrade, I had a huge king bedroom with a livingroom that had a small fridge/microwave/sink on one wall. The room was clean, the bed was not as comfortable as usual and the airconditioning didn't work. I didn't realize that the air didn't work until late when I went to bed and noticed it was 78 in the room. I turned the air down, it was quite noisy, and then awoke a short time later to 75 degrees, the air shut off and I tossed and turned all night until 5 AM when the air came back on. I reported it the next mornigng (was too tired in the night, but should have). The desk just said they'd check on it, I said I was leaving and that was it, no resolution on my bill. Breakfast was the usual, pleasant breakfast area.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, December 19, 2012
Dear lgatz,
Thank you for your feedback regarding your stay with us; we appreciate you bringing the air conditioner issue to our attention, we apologize for any inconveniences this may have caused you. We hope you give us another opportunity to serve you on your next trip to the Orlando area.
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South Salem, New York
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 10, 2012 via mobile

The stay was just what we needed/expected. The hotel was clean, room was available early, pool, free breakfast and wifi. The room was good, we went to disney and were only there for sleeping. The shuttle was free to the park. Everything was perfect, and Dhruv at the front desk went above and beyond our expectations making our stay we'll worth it.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, December 19, 2012
Dear FlipFloppinLuv,
Thank you for your comments regarding your stay with us; we are thrilled you enjoyed your brief stay and hope you were able to enjoy our fresh made pancakes before heading over to Disney. Thank you for the wonderful comments about Dhruv; all of our staff takes great pride in assuring each guest's stay is memorable. We hope to see you again soon!
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Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 27, 2012

Overall the hotel looking from outside or the lobby are good, pretty clean. Customer service is good as well. I got a very good discounted price for this hotel. The bad and good are as follows:

Bad:
- Room wall is very thin. I even can hear the cell phone ringing from the room next door. The tv channel that they were watching can be heard very clearly from our room. Good thing is that they did not stay up late, otherwise we probably would not be able to sleep.
- Bed is hard and had cracking sound when you got on your bed.
- Carpet has stain but I won't expect too much since this is 2.5 or 3 stars hotel.

Good:
- Location, location! This hotel is just across the street from Walmart. So it is very convenient for us that loves shopping for food or anything in Walmart. Also, this hotel is just right by the Irlo Bronson Memorial Highway which are the center of all great restaurants/buffetts in Kissimmee. We love that. This hotel is also only about 15-20 minutes from the Orlando International airport, Walt Disney World and Sea World. So it is very convenient!
- Provide breakfast like muffins, yogurt, milk, cereal, sausage, bacon, scrambled eggs, juices although not taste that great but it is important as an energy boost before you go to the park
- Customer service is good. Room cleaning lady works hard.
- Ladies working in the breakfast room in the morning were also nice.
- Free parking

Would I want to stay here again? If i can get the same good price from the other hotels or even if I have to pay little more, I would rather stay in other hotels. That's because of the BAD that i outlined above. The thin wall cannot be compromised!!! However, I really love the fact that it is so convenient to Walmart.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, December 10, 2012
Dear Hazeline,
Thank you for staying with us at the Holiday Inn Express & Suites Lake Buena Vista East; we are glad you felt your stay was a good value. I am sorry to hear of the issues you had with the noise level; please, next time notify management and we will do everything we can to make your stay comfortable. We do get numerous compliments on our location and breakfast which are always nice to hear; I hope you were able to enjoy the signature cinnamon rolls during your stay. Thank you again for your comments and we look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

Address: 3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East 2.5*
Number of rooms: 148
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Hotel Orlando Lake Buena Vista East. Our hotel offers free hot breakfast, a free scheduled shuttle to area theme parks, free high-speed Internet, and a free business & fitness center. We are also an official Walt Disney World Good Neighbor hotel located only 2.5 miles from the main entrance to 'Walt Disney World Resort area.' Our hotel provides a free scheduled shuttle to Epcot . From Epcot , transportation is available to Magic Kingdom Park, Disney s Animal Kingdom Theme Park and Disney's Hollywood Studios, Downtown Disney . We also have a free scheduled shuttle to Universal Studios, Sea World & Lake Buena Vista Outlet Mall. With our convenient location you'll find numerous restaurants, shops, and small attractions are either within walking distance or just a short drive away. In addition to our comfortable deluxe rooms, we offer a choice of specialty suites, like KidSuites with private sleeping area and special kids' beds & TV. All rooms feature the new Express Bedding Package and refrigerator/microwave. For a real treat, our two-room Executive Suites offer a king sized bed, separate living area with sofa bed, and wet bar with refrigerator & microwave. Enjoy many hotel amenities including a heated outdoor pool & Jacuzzi, kid s playground and game room. Our hotel meeting rooms total 1100 sq ft-complete with free high-speed Internet access. ... more   less 
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Also Known As:
Holiday Inn Express Kissimmee
Holiday Inn Kissimmee

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