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All 162 Kissimmee hotels

Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East: Traveler Reviews

2.5 of 5
3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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Ranked #29 of 162 hotels in Kissimmee
Most recent review
5 of 5 stars Reviewed January 15, 2013
matt g Macon, Georgia
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201 reviews from our community

Traveler rating
    65
    71
    35
    18
    12
See reviews for
Families
96
 
Couples
46
 
Solo
13
 
Business
23
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Macon, Georgia
1 review
1 helpful vote 1 helpful vote
“Great hotel, Friendly ,clean, Holiday inn express”
5 of 5 stars Reviewed January 15, 2013

This place is clean and comfortable. I was there during Christmas, very help full staff. They help all the time i ask for anything. The hotel was very clean. we'll be back soon. This is our second time staying here. from now on we will only stay here.Breakfast was excellent . there was no resort fee and parking fee i was very happy about it, help me save some money. we will be back during april . see ya soon.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask matt g about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
February 6, 2013
Dear Matt G,
Thank you for spending your holiday with us; we are glad you enjoyed our hotel and we look forward to your return in April. I am glad you enjoyed the breakfast, were you able to try one of our signature cinnamon rolls; they are amazing!
Thanks again, we look forward to seeing you soon ~
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Pompano Beach, Florida
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Bad experience”
1 of 5 stars Reviewed January 13, 2013

We were very disappointed with this Holiday Inn. After we checked in and saw our room and bed, we asked for a refund so we could find another hotel. They refused but we left anyway. I would definitely not recommend this hotel.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask choochoo123 about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
January 17, 2013
Dear ChooChoo123,
We apologize that we could not meet your expectation during your recent trip to Orlando; if we can address a specific concern please contact hotel management. We strive to provide outstanding guest service and will make it right.
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Albuquerque, New Mexico
Top Contributor
74 reviews 74 reviews
42 hotel reviews
Reviews in 43 cities Reviews in 43 cities
66 helpful votes 66 helpful votes
“A good place to stay if you're going to Disney”
4 of 5 stars Reviewed January 4, 2013

We stay at the HI Express for 5 nights over the New Year. The rooms were a little tired, but the rooms were clean and the maid supervisor stopped by each day to check the room and to make sure it was to our standards. The walls were a little thin and you could hear your neighbors, but we turned the fan oun at night and didn't have any problems. The beds slept great. I do have a recommendation that they change out thier pillows, they had pretty much broken down.

Now being there around the holidays made breakfast time pretty crazy. The employees did an outstanding job keeping up with the crowd and they opened an overflow room to help with the extra people.

The pool was nice. There were plenty of fresh towels and places to sit and relax.

Room Tip: I would recommend a room on the top floor. The walls/floors are a bit thin and if you're on the...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask HaFinkne about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
January 17, 2013
Hello HaFinkne,
Thank you for your recent stay and your comments; we are glad you enjoyed our hotel and your trip to Disney. During the holiday season we do get very busy but try our best to accommodate all our guests and their needs. We hope you stay with again on your next trip to the area.
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Fort Myers, Florida
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
10 helpful votes 10 helpful votes
“Large suite with upgrade”
3 of 5 stars Reviewed December 15, 2012

Because we travel a lot we are able to upgrade, I had a huge king bedroom with a livingroom that had a small fridge/microwave/sink on one wall. The room was clean, the bed was not as comfortable as usual and the airconditioning didn't work. I didn't realize that the air didn't work until late when I went to bed and noticed it was 78 in the room. I turned the air down, it was quite noisy, and then awoke a short time later to 75 degrees, the air shut off and I tossed and turned all night until 5 AM when the air came back on. I reported it the next mornigng (was too tired in the night, but should have). The desk just said they'd check on it, I said I was leaving and that was it, no resolution on my bill. Breakfast was the usual, pleasant breakfast area.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Ask lgatz about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
December 19, 2012
Dear lgatz,
Thank you for your feedback regarding your stay with us; we appreciate you bringing the air conditioner issue to our attention, we apologize for any inconveniences this may have caused you. We hope you give us another opportunity to serve you on your next trip to the Orlando area.
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Danbury, Connecticut
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Exactly What We Needed”
5 of 5 stars Reviewed December 10, 2012 via mobile

The stay was just what we needed/expected. The hotel was clean, room was available early, pool, free breakfast and wifi. The room was good, we went to disney and were only there for sleeping. The shuttle was free to the park. Everything was perfect, and Dhruv at the front desk went above and beyond our expectations making our stay we'll worth it.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
Ask FlipFloppinLuv about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
December 19, 2012
Dear FlipFloppinLuv,
Thank you for your comments regarding your stay with us; we are thrilled you enjoyed your brief stay and hope you were able to enjoy our fresh made pancakes before heading over to Disney. Thank you for the wonderful comments about Dhruv; all of our staff takes great pride in assuring each guest's stay is memorable. We hope to see you again soon!
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Additional Information about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

Also Known As:
Holiday Inn Express Kissimmee
Holiday Inn Kissimmee
Kissimmee Holiday Inn
Address: 3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Kissimmee
#8 Business Hotels in Kissimmee
#30 Family Hotels in Kissimmee
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Hotel Orlando Lake Buena Vista East. Our hotel offers free hot breakfast, a free scheduled shuttle to area theme parks, free high-speed Internet, and a free business & fitness center. We are also an official Walt Disney World Good Neighbor hotel located only 2.5 miles from the main entrance to 'Walt Disney World Resort area.' Our hotel provides a free scheduled shuttle to Epcot . From Epcot , transportation is available to Magic Kingdom Park, Disney s Animal Kingdom Theme Park and Disney's Hollywood Studios, Downtown Disney . We also have a free scheduled shuttle to Universal Studios, Sea World & Lake Buena Vista Outlet Mall. With our convenient location you'll find numerous restaurants, shops, and small attractions are either within walking distance or just a short drive away. In addition to our comfortable deluxe rooms, we offer a choice of specialty suites, like KidSuites with private sleeping area and special kids' beds & TV. All rooms feature the new Express Bedding Package and refrigerator/microwave. For a real treat, our two-room Executive Suites offer a king sized bed, separate living area with sofa bed, and wet bar with refrigerator & microwave. Enjoy many hotel amenities including a heated outdoor pool & Jacuzzi, kid s playground and game room. Our hotel meeting rooms total 1100 sq ft-complete with free high-speed Internet access. ... more   less 
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