We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East: Traveler Reviews

2.5 of 5
3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
Ranked #29 of 162 hotels in Kissimmee
GreenLeadersSilver level
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

201 reviews from our community

Traveler rating
    65
    71
    35
    18
    12
See reviews for
Families
96
 
Couples
46
 
Solo
13
 
Business
23
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Albuquerque, New Mexico
Top Contributor
74 reviews 74 reviews
42 hotel reviews
Reviews in 43 cities Reviews in 43 cities
66 helpful votes 66 helpful votes
“A good place to stay if you're going to Disney”
4 of 5 stars Reviewed January 4, 2013

We stay at the HI Express for 5 nights over the New Year. The rooms were a little tired, but the rooms were clean and the maid supervisor stopped by each day to check the room and to make sure it was to our standards. The walls were a little thin and you could hear your neighbors, but we turned the fan oun at night and didn't have any problems. The beds slept great. I do have a recommendation that they change out thier pillows, they had pretty much broken down.

Now being there around the holidays made breakfast time pretty crazy. The employees did an outstanding job keeping up with the crowd and they opened an overflow room to help with the extra people.

The pool was nice. There were plenty of fresh towels and places to sit and relax.

Room Tip: I would recommend a room on the top floor. The walls/floors are a bit thin and if you're on the...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask HaFinkne about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
January 17, 2013
Hello HaFinkne,
Thank you for your recent stay and your comments; we are glad you enjoyed our hotel and your trip to Disney. During the holiday season we do get very busy but try our best to accommodate all our guests and their needs. We hope you stay with again on your next trip to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
10 helpful votes 10 helpful votes
“Large suite with upgrade”
3 of 5 stars Reviewed December 15, 2012

Because we travel a lot we are able to upgrade, I had a huge king bedroom with a livingroom that had a small fridge/microwave/sink on one wall. The room was clean, the bed was not as comfortable as usual and the airconditioning didn't work. I didn't realize that the air didn't work until late when I went to bed and noticed it was 78 in the room. I turned the air down, it was quite noisy, and then awoke a short time later to 75 degrees, the air shut off and I tossed and turned all night until 5 AM when the air came back on. I reported it the next mornigng (was too tired in the night, but should have). The desk just said they'd check on it, I said I was leaving and that was it, no resolution on my bill. Breakfast was the usual, pleasant breakfast area.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by lgatz for Kissimmee
Ask lgatz about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
December 19, 2012
Dear lgatz,
Thank you for your feedback regarding your stay with us; we appreciate you bringing the air conditioner issue to our attention, we apologize for any inconveniences this may have caused you. We hope you give us another opportunity to serve you on your next trip to the Orlando area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danbury, Connecticut
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Exactly What We Needed”
5 of 5 stars Reviewed December 10, 2012 via mobile

The stay was just what we needed/expected. The hotel was clean, room was available early, pool, free breakfast and wifi. The room was good, we went to disney and were only there for sleeping. The shuttle was free to the park. Everything was perfect, and Dhruv at the front desk went above and beyond our expectations making our stay we'll worth it.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
Ask FlipFloppinLuv about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
December 19, 2012
Dear FlipFloppinLuv,
Thank you for your comments regarding your stay with us; we are thrilled you enjoyed your brief stay and hope you were able to enjoy our fresh made pancakes before heading over to Disney. Thank you for the wonderful comments about Dhruv; all of our staff takes great pride in assuring each guest's stay is memorable. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Bad and Good”
3 of 5 stars Reviewed November 27, 2012

Overall the hotel looking from outside or the lobby are good, pretty clean. Customer service is good as well. I got a very good discounted price for this hotel. The bad and good are as follows:

Bad:
- Room wall is very thin. I even can hear the cell phone ringing from the room next door. The tv channel that they were watching can be heard very clearly from our room. Good thing is that they did not stay up late, otherwise we probably would not be able to sleep.
- Bed is hard and had cracking sound when you got on your bed.
- Carpet has stain but I won't expect too much since this is 2.5 or 3 stars hotel.

Good:
- Location, location! This hotel is just across the street from Walmart. So it is very convenient for us that loves shopping for food or anything in Walmart. Also, this hotel is just right by the Irlo Bronson Memorial Highway which are the center of all great restaurants/buffetts in Kissimmee. We love that. This hotel is also only about 15-20 minutes from the Orlando International airport, Walt Disney World and Sea World. So it is very convenient!
- Provide breakfast like muffins, yogurt, milk, cereal, sausage, bacon, scrambled eggs, juices although not taste that great but it is important as an energy boost before you go to the park
- Customer service is good. Room cleaning lady works hard.
- Ladies working in the breakfast room in the morning were also nice.
- Free parking

Would I want to stay here again? If i can get the same good price from the other hotels or even if I have to pay little more, I would rather stay in other hotels. That's because of the BAD that i outlined above. The thin wall cannot be compromised!!! However, I really love the fact that it is so convenient to Walmart.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Hazeline about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
December 10, 2012
Dear Hazeline,
Thank you for staying with us at the Holiday Inn Express & Suites Lake Buena Vista East; we are glad you felt your stay was a good value. I am sorry to hear of the issues you had with the noise level; please, next time notify management and we will do everything we can to make your stay comfortable. We do get numerous compliments on our location and breakfast which are always nice to hear; I hope you were able to enjoy the signature cinnamon rolls during your stay. Thank you again for your comments and we look forward to serving you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pembroke Pines, Florida
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“Horrible Experience :(((”
2 of 5 stars Reviewed November 19, 2012

Last week November 14/2012 my daughter's valleyball team arrived at this hotel (previously booked by the coach) as part of FHSAA Volleyball Championship and since the bigining was a horrible experience. First of all as soon as our arrival we were informed that the players (minors between ages of 13-17) must be registered individually on the rooms even when the coach had called two days in advance and reserved 4 rooms for the team under her name. After a serious conversation with the front desk clerk and one of the manager over the phone (becasue was not present) they both agreed to book all the rooms under the coach's name but then the clerk found that they have not availability, they were able to accomodate our team only one night even when we had been requested (in advance) a minimum of three nights and received an availability confirmation from them. With no other solution offered or apology from the hotel's management we decided to leave and find another hotel to stay. I'm really disappointed because that is not the type of customer service that we deserve, that is not the quality standards that we expect from HIX, and I really suggest to HIX corporate office to take immediate action and train better to management and customer service personnel.

Room Tip: Warning!!!confirm availability prior arrival
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by EDGomez0126 for Kissimmee
Ask EDGomez0126 about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
November 23, 2012
Dear EDGomez0126,
Thank you for reviewing our hotel on TripAdvisor; we appreciate your feedback and will continue training our staff to meet your expectations in hopes that you choose to return to our hotel in the future. If we can assist you further, please call a member of management at the hotel location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holiday Inn Resort Lake Buena Vista
Great value on a similar hotel
Orlando, Central Florida
4 of 5 stars 518 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Kissimmee
Trendy
Radisson Hotel Orlando - Lake Buena Vista
Radisson Hotel Orlando - Lake Bu... 4.5 of 5 stars 1,487 reviews
Family-friendly
Floridays Resort Orlando
Floridays Resort Orlando 4.5 of 5 stars 3,540 reviews
Romantic
Polynesian Isles Resort
Polynesian Isles Resort 4.5 of 5 stars 246 reviews
Luxury
Hilton Orlando
Hilton Orlando 4.5 of 5 stars 1,568 reviews
Show Prices ABS:HotelCheckRates-d85283?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d612781?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d88560?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1382900?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Also consider these accommodations in or near Kissimmee
Holiday Inn Express Lake Buena V... 4.0 of 5 stars 357 reviews Holiday Inn Main Gate East 3.5 of 5 stars 567 reviews Holiday Inn Resort Lake Buena Vi... 4.0 of 5 stars 518 reviews Hampton Inn & Suites Orlando - S... 4.0 of 5 stars 201 reviews
Show Prices ABS:HotelCheckRates-d85414?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d84874?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d112082?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d813245?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 162 hotels in Kissimmee, ranked by popularity

Been to Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

Also Known As:
Holiday Inn Express Kissimmee
Holiday Inn Kissimmee
Kissimmee Holiday Inn
Address: 3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Kissimmee
#8 Business Hotels in Kissimmee
#30 Family Hotels in Kissimmee
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Hotel Orlando Lake Buena Vista East. Our hotel offers free hot breakfast, a free scheduled shuttle to area theme parks, free high-speed Internet, and a free business & fitness center. We are also an official Walt Disney World Good Neighbor hotel located only 2.5 miles from the main entrance to 'Walt Disney World Resort area.' Our hotel provides a free scheduled shuttle to Epcot . From Epcot , transportation is available to Magic Kingdom Park, Disney s Animal Kingdom Theme Park and Disney's Hollywood Studios, Downtown Disney . We also have a free scheduled shuttle to Universal Studios, Sea World & Lake Buena Vista Outlet Mall. With our convenient location you'll find numerous restaurants, shops, and small attractions are either within walking distance or just a short drive away. In addition to our comfortable deluxe rooms, we offer a choice of specialty suites, like KidSuites with private sleeping area and special kids' beds & TV. All rooms feature the new Express Bedding Package and refrigerator/microwave. For a real treat, our two-room Executive Suites offer a king sized bed, separate living area with sofa bed, and wet bar with refrigerator & microwave. Enjoy many hotel amenities including a heated outdoor pool & Jacuzzi, kid s playground and game room. Our hotel meeting rooms total 1100 sq ft-complete with free high-speed Internet access. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Orbitz, Priceline, Expedia, Travelocity, Booking.com and Venere so you can book your Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
Enter dates & see best prices* (from our partners)
Show Prices