Because we travel a lot we are able to upgrade, I had a huge king bedroom with a livingroom that had a small fridge/microwave/sink on one wall. The room was clean, the bed was not as comfortable as usual and the airconditioning didn't work. I didn't realize that the air didn't work until late when I went to bed and noticed it was 78 in the room. I turned the air down, it was quite noisy, and then awoke a short time later to 75 degrees, the air shut off and I tossed and turned all night until 5 AM when the air came back on. I reported it the next mornigng (was too tired in the night, but should have). The desk just said they'd check on it, I said I was leaving and that was it, no resolution on my bill. Breakfast was the usual, pleasant breakfast area.

The stay was just what we needed/expected. The hotel was clean, room was available early, pool, free breakfast and wifi. The room was good, we went to disney and were only there for sleeping. The shuttle was free to the park. Everything was perfect, and Dhruv at the front desk went above and beyond our expectations making our stay we'll worth it.

Overall the hotel looking from outside or the lobby are good, pretty clean. Customer service is good as well. I got a very good discounted price for this hotel. The bad and good are as follows:

Bad:
- Room wall is very thin. I even can hear the cell phone ringing from the room next door. The tv channel that they were watching can be heard very clearly from our room. Good thing is that they did not stay up late, otherwise we probably would not be able to sleep.
- Bed is hard and had cracking sound when you got on your bed.
- Carpet has stain but I won't expect too much since this is 2.5 or 3 stars hotel.

Good:
- Location, location! This hotel is just across the street from Walmart. So it is very convenient for us that loves shopping for food or anything in Walmart. Also, this hotel is just right by the Irlo Bronson Memorial Highway which are the center of all great restaurants/buffetts in Kissimmee. We love that. This hotel is also only about 15-20 minutes from the Orlando International airport, Walt Disney World and Sea World. So it is very convenient!
- Provide breakfast like muffins, yogurt, milk, cereal, sausage, bacon, scrambled eggs, juices although not taste that great but it is important as an energy boost before you go to the park
- Customer service is good. Room cleaning lady works hard.
- Ladies working in the breakfast room in the morning were also nice.
- Free parking

Would I want to stay here again? If i can get the same good price from the other hotels or even if I have to pay little more, I would rather stay in other hotels. That's because of the BAD that i outlined above. The thin wall cannot be compromised!!! However, I really love the fact that it is so convenient to Walmart.

Last week November 14/2012 my daughter's valleyball team arrived at this hotel (previously booked by the coach) as part of FHSAA Volleyball Championship and since the bigining was a horrible experience. First of all as soon as our arrival we were informed that the players (minors between ages of 13-17) must be registered individually on the rooms even when the coach had called two days in advance and reserved 4 rooms for the team under her name. After a serious conversation with the front desk clerk and one of the manager over the phone (becasue was not present) they both agreed to book all the rooms under the coach's name but then the clerk found that they have not availability, they were able to accomodate our team only one night even when we had been requested (in advance) a minimum of three nights and received an availability confirmation from them. With no other solution offered or apology from the hotel's management we decided to leave and find another hotel to stay. I'm really disappointed because that is not the type of customer service that we deserve, that is not the quality standards that we expect from HIX, and I really suggest to HIX corporate office to take immediate action and train better to management and customer service personnel.